Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Bought a fridge and it came damaged. Took them 2 1/2 monrhs to replace it. Replacement fridge is faulty. It is freezing everything in it. I have had cans explode because they are frozen so bad!! A bottle of cider exploded as well. Glass everywhere. Manager said he would get back to me. NEVER HAS!! I would like a refund and it is like talking to a wall. Its as if they have my money and now I can go to hell. Very unhappy and disgusted. Cant even get through to the manufacterers. Says they are busy with other customers.
LE
Larry Engel
2 days ago
4.0
Delivery was fine but before I ordered the dressers I asked if I had to assemble them and was told no that they would be delivered and set up. They just put them in the bedroom in the boxes and left.
Disappointed as it took over 2 hours to unbox them and then was left with a balcony full of cardboard and Styrofoam.
I'm 72 with a bad heart and torn ACL.
JB
Jocelyn Ball
Aug 15, 2026
5.0
We've been pleased with the 2 purchases we've made at the Brick since being here almost 5 years. Our dryer was bought almost 3 years ago and the person who delivered it did a phenomenal job getting it down our basement stairs on his own and the dryer has had no issues at all. We bought an adjustable and shredded Q memory foam pillow there and the in person service was enjoyable. We're definitely going to consider the Brick for any new large home item we need in future, such as a BBQ.
BH
Brad Hewlette
Aug 15, 2026
4.0
Guys were good delivering the couch we bought they had a long day and were just wanting to get the job done. When we went to open the packaging we found the screws missing for the couch feet, but I did have screws on hand to finish the install of the feet. Kinda put a sour flavour in my mouth as this could of been a problem.
WJ
Wayneandjan Johnson
Aug 8, 2026
1.0
Had bad experience with brick owen sound. Purchased a couch and when delivered found out it doesn't get put together and they don't take any garbage away. Was not told this at the store and if had been told that l wouldn't have Purchased it.Yes it was on the bottom of the receipt. Does anyone read that stuff. If something like this was to happen to an elderly couple 75 to 80 do think they would be very happy. Bottom line I will not be making another purchase from any Brick store.
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Visit the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee?
Yes. If you find a lower price for the same brand and model within 30 days of pickup or delivery, The Brick will refund the difference, with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Orders can be canceled and refunded at any time before delivery or pickup by visiting any Brick location. Refunds are made to the original payment method. Deposits on special orders are non-refundable.
How can I add an extended warranty to my product?
Extended warranties can be added during online checkout or in-store. You may also add a warranty in-store up to 30 days after receiving your product. Consult the Warranties and Protection Plans page for full details.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services, available in most areas. Some products may be shipped via third-party couriers.
What are The Brick's store hours?
Monday to Friday: 10:00 to 21:00, Saturday: 10:00 to 19:00, Sunday: 11:00 to 18:00. Holiday hours may vary.
What types of products does The Brick sell?
The Brick sells a wide range of furniture, mattresses, appliances, home electronics, and home goods including sofas, beds, kitchen appliances, TVs, and more.
Which major brands are available at The Brick?
Brands include Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, Miele, and many others.
Can you tell me about nearby places of interest around The Brick in Owen Sound?
Nearby places include Velocity Sports Performance & Fitness and Built Strength and Conditioning gyms, Kumon Math and Reading Centre, Hilltop Dentistry, and Dancemakers dance school, offering options for fitness, education, and wellness before or after your visit.
How can nearby gyms help enhance my visit to The Brick?
If you're visiting The Brick store in Owen Sound, you can also visit nearby gyms like Velocity Sports Performance & Fitness or Built Strength and Conditioning for your fitness needs, making it convenient to combine shopping and workouts.
Are there educational centers near The Brick to consider?
Yes, Kumon Math and Reading Centre and Sydenham Community School are close by, making The Brick a convenient stop for families involved in local education.
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