The Brick

Reviews

• CC

  Cindy

  6 days ago
  1.0
  I was at the store on Sunday with a friend to browse the store. The pressure tactics were awful. Upon entering the store, the salesman was on us. We said we were just browsing…and he followed us. He kept stopping to talk to us and we were just looking. He proceeded to follow us through every department. When he saw us looking up, he pretended to look at his tablet or phone. He came and asked us again…when we said we were only looking and he tried to tell us about the sales…and at that point, we had to raise our voices - and he finally walked away. I will never shop there again and neither will my friend. The ironic part is that she needs all sorts of furniture for her house but not until the spring and she wanted to see what was out there but she was also turned off by the salesman ‘stalkish’ approach
• NL

  Nick L

  Aug 18, 2026
  1.0
  I’m extremely disappointed with my experience dealing with The Brick’s Commercial Sales Division at the West Hunt Club location. The biggest issue has not been the appliances themselves — it has been the **constant lack of communication after the sale**. Throughout this order, I have repeatedly had to follow up myself to find out about important changes. In April, I had to chase down information to pay my remaining balance, and my salesperson acknowledged that he may have forgotten to send it. Later, after I had already paid, I followed up again and discovered my order was still sitting on a placeholder date. That same follow-up was also when I learned that the Bosch dishwasher I had purchased was no longer available and had been substituted for another model. I was never proactively contacted about the change. The most frustrating issue came with delivery. My **Saturday, August 22 delivery to Kemptville had been confirmed for months and reconfirmed in July**. When I still hadn’t heard from the confirmation department a few days before delivery, I reached out myself again. Only then was I told that The Brick **no longer delivers to Kemptville on Saturdays due to a fleet change**. Had I not contacted them, I have no idea when I would have been told that my confirmed delivery could no longer happen. This is happening days before I take possession of a new home, when I am already coordinating movers, utilities, furniture, the builder and everything else that comes with a move. The added stress was completely unnecessary. What has made the situation worse is receiving extremely short responses to detailed questions and having to repeatedly chase for clarification. After finally asking that my salesperson’s immediate supervisor be CC’d because of the way everything had been handled, communication stopped. I have now escalated the matter to The Brick’s Customer Experience team, who agreed that it requires management involvement and have opened a support ticket. I appreciate that they are looking into it, and I will update this review depending on how management handles the situation. At this point, though, my experience after the sale has been poor enough that I would have a very difficult time recommending The Brick or purchasing from them again. ------- Update: The response to this review directed me to contact the same Customer Experience team that I have already contacted and am currently waiting on. I already have an open support ticket with that team and was told the matter was being escalated to management, yet I still have not received any meaningful response or resolution. At this point, being publicly told to contact a department I have already contacted—while that department and the store are not responding—feels like customer service theatre rather than actual assistance. I am still waiting for someone at The Brick to take ownership of this issue and resolve it.
• MC

  Mike Chamberlain

  Aug 17, 2026
  1.0
  Online Buyer Beware! We recently ordered a dining table set from The Brick, and unfortunately, the colour/finish we received was significantly different from what was advertised online. The difference is especially noticeable when comparing the advertised photos (shown against a white background) to the product we actually received. We contacted The Brick three times to explain our concerns before they finally accepted our return request. Their policy does not allow returns once the box has been opened, so we had to provide photos showing exactly what we ordered versus what we received before they would acknowledge the issue. In our opinion, this was a misrepresentation of the product’s appearance. Had the dining set been accurately represented online, we would never have considered purchasing it in the first place. To make matters worse, we were required to return the dining set ourselves and were charged a 15% “restocking fee.” We disputed the fee, explaining that we were returning the product because the colour/finish did not match what was advertised, but our concerns were not accepted. At that point, rather than deal with the hassle of trying to sell the set privately, we accepted the return and paid the 15% fee. Overall, we are extremely disappointed with how The Brick handled this situation. The product was not what we reasonably expected based on the online advertisement, and the return process left us feeling like we were being penalized for a problem that was not of our making. We will not be purchasing from The Brick again. Our recommendation to other customers is to be extremely cautious when purchasing furniture online. What you see in the advertised photos may not necessarily be what you receive, and if you are unhappy with it, you may still be responsible for return costs and a restocking fee. I would give a negative star rating if it was possible.
• MB

  Maro Blankson

  Aug 16, 2026
  5.0
  I purchased a TV stand and coffee table from The Brick yesterday, and I had an absolutely amazing experience thanks to Akta. From the moment she assisted me, she was incredibly kind, patient, knowledgeable, and professional. She genuinely went above and beyond to make sure I was comfortable with my choices and had everything I needed. What stood out to me most was how attentive Akta was throughout the entire process. She took the time to understand what I was looking for instead of simply trying to make a sale. She answered all of my questions, explained everything clearly, and gave me helpful suggestions that made choosing my furniture so much easier. I never felt rushed or pressured at any point. Akta was also extremely welcoming and had such a positive attitude. You could tell that she truly cared about providing a great customer experience. Her patience and willingness to help made the entire shopping experience smooth, enjoyable, and stress free. Customer service like this is honestly what makes someone want to come back to a store. I am very happy with my TV stand and coffee table, but I’m even more impressed by the service I received. Akta is a great representation of what exceptional customer service should look like, and I sincerely hope The Brick recognizes her for the amazing work she is doing. If you are shopping at The Brick, I would highly recommend asking for Akta. She was absolutely fantastic from beginning to end, and I couldn’t have asked for a better person to assist me with my purchase. Thank you so much, Akta, for making my experience such a great one! You truly deserve all the recognition
• MS

  Mallory Stimpson

  Aug 9, 2026
  3.0
  Purchased my dream glider for our soon to arrive sons room on June 8th, 2026 with promised communication and pickup date selected for July 19th, 2026. No follow up calls or messages. After finally calling myself weeks after I was told it bas been out of stock and will be back in stock August 3rd. I then emailed the store in regards to all of the lack of communication and wrongful dates (It’s been 8 weeks almost 9 now since placing the order AND 3 almost 4 since our selected pickup date) I was met with a response that the chair will be back in stock in the warehouse August 12th then someone with call to schedule delivery. And that I already got too good of a deal (I kept an eye on this chair for 7 months) and that my inconvenience doesn’t leave any further room for discount. Mind you at the time of purchase I verified stock as my due date is August 13th. My son will be here before my chair I’m saddened with how our experience has been with The Brick.

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