The Brick

Reviews

• JS

  J S

  Oct 1, 2026
  1.0
  The Brick charged us for a brand new cook stove top and delivered us an appliance that was returned for being dead on arrival in July!!! They didn’t even tell us, I found this letter after the installation was done and two pieces were missing - the item was damaged in multiple places as well- you can clearly see how it was packaged. Beyond that, The Brick is now ignoring our calls and letting us know that the manager isn’t available to talk and not responding to our emails. Stay away from this place; I do not recommend anyone purchase from here!!!
• MS

  Mike Smith

  Sep 27, 2026
  1.0
  I purchased a top grain leather sofa set and the chair and sofa both arrived severely damaged. The chair had an almost 3 foot cut down the side. The sofa was also severely damaged and look like it was thrown down a flight of stairs. The remaining sofa had lots of loose threads coming out. The sales manager sold me the set and was double talking the whole time and the bill was more than agreed upon because he tried to include a warranty that I did not want. I believe the sales manager name is Arshad or something. He wouldn't return my calls and I had to go into the store. He said that the set was discontinued and no longer available. I told him he would have to replace the entire set because I did not want mis-matched furniture. He said he needed approval from the operations manager. Again he won't return my calls. I spoke to operations manager who said that they would replace the set with a comparable set and the sales manager would call me back. Again, he didn't call me back. The couches were top grain leather. The only other set that is top grain leather is more expensive. I hope that won't be a problem, but it's the only other comparable set. Beware of the sales manager, Archad . The owner has since reached out to me. He told me by signing for the couches; accepted the condition that they were in. I was told by the store and delivery people that I had 48 hours to report and damages. They are lieing ng scammers. I asked for replacements and they refused
• AS

  Andy Silis

  Sep 21, 2026
  4.0
  During The Brick's annual Tent Sale, good deals are offered on all items, while even better prices are offered on select products We took advantage of this year's Tent Sale to purchase a new washer and a rocking chair. Daniele took very good care of us, especially with respect to helping us make our final selection from the various washers available -- juggling price, features, and delivery dates. Daniele is a very friendly, helpful, and effective at carrying out his role If getting the best deals, The Brick routinely has competitive prices for furniture, appliances, and electronics year round; but if you can wait until the first three weeks of September, you can probably get an even better deal on what you are looking for
• AP

  Athlete Parent

  Sep 18, 2026
  1.0
  HORRIBLE experience with The Brick. Something that should have been easy turned into a day full of difficulty, frustration, and wasted time. I purchased a washer and dryer from salesman Omar and specifically explained before ordering how important it was that the appliances be delivered on Friday. I took the day off work to be home for the delivery. When the delivery team arrived, the delivery person was extremely rude and disrespectful while entering my home. Then, after all of that, I was told that the washing machine was missing from the truck. I was told I needed to contact the store myself. That turned into an even bigger nightmare. I first contacted Omar, who told me he wasn’t working and to send an email. That was extremely frustrating to hear after I had taken an entire day off work waiting for appliances that The Brick failed to deliver. I then called the store and asked to speak with a manager. I was told the delivery would have to be rescheduled. The manager said they didn’t even know where my washing machine was and told me he would call me back within 30 minutes. Thirty minutes turned into an hour. Then two hours. Then three hours. During that time, I repeatedly called the store—easily 50+ times—and no one would answer. I also sent emails and received no response. Hours later, I finally managed to get through to the store. It seemed as though the manager did not want to speak with me, and I had to insist on speaking with him. When he finally came to the phone, I was offered a small discount for the inconvenience with basically a “take it or leave it” attitude and told my washing machine would not be delivered until Tuesday. This is completely unacceptable customer service. The Brick made the mistake, lost or misplaced my washing machine, wasted an entire day of my time, failed to return calls as promised, ignored repeated phone calls and emails, and then made me feel as though I was the inconvenience for wanting answers. When a customer spends thousands of dollars on appliances and takes time off work for a confirmed delivery, they should not have to chase a company for hours just to find out where their purchase is. I expected much better service, communication, and accountability from The Brick. This entire experience was incredibly frustrating and disappointing.
• AG

  ahmed gasmi

  Sep 15, 2026
  1.0
  I am very disappointed with my experience with The Brick – Ottawa West. I ordered a bed frame on August 20 and was originally told that it would be delivered on September 9. When I had still received no information by September 8, I tried unsuccessfully to reach the store by phone and eventually had to drive to the store myself to find out what was happening. I was then told by a customer service clerk that the delivery had been delayed to September 11. I relied on that information. I was given that date as the new delivery date, and I had no reason to believe that the information had not been properly verified. Based on what I was told, I arranged for someone to pick up and remove my old bed so that the bedroom would be ready to receive the new one. September 11 came and went with no delivery and no communication from the store. I had to contact the store again myself, only to discover that the delivery had been delayed yet again, this time until September 28. This left my wife and me sleeping on the floor, which was particularly difficult because my wife had recently been discharged from the hospital. The most frustrating part of this experience was the lack of reliable and verified information. If I had been told the correct status of my order, I could have made different arrangements. Instead, I relied on a delivery date provided by the store, removed my old bed in preparation, and was then left without the new bed and without any advance notice. I also sent a formal complaint to the store manager but received no response. I eventually had to drive to the store again, where I met a manager named Irfane. I want to acknowledge that Irfane made a genuine effort to help. He looked into alternatives and tried to find another bed that could be delivered sooner, but unfortunately the alternatives were also on back order. At that point, I decided to cancel the entire order and purchase a similar bed elsewhere. I appreciate Irfane’s effort to find a solution, but unfortunately his efforts came after a very disappointing customer-service experience. Delays can happen. What I find unacceptable is providing customers with unverified delivery information and then failing to communicate when that information proves incorrect. Customers make plans and arrangements based on what they are told by the store, and there should be a reasonable level of accuracy and accountability when providing delivery dates. For my experience at this location, I am giving 1/5 stars.

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