The Brick

Reviews

• MG

  Marie-Josee Gervais

  1 day ago
  3.0
  I found the paying/financing process very very long. We were also pressured into getting an insurance. My husband literally said no and the sales person clicked on yes anyway and went on a monolog of how it looks good for his sale numbers and we could cancel it anytime.... the delivery guys were nice and polite. We knew they weren't going to build the bed we purchased when we purchased it. But side note it would've been nice. Other places do it like Dufresne. I would go back for other furniture or appliance needs in the future.
• JN

  Jason Nadeau

  2 days ago
  5.0
  The delivery team were on-time, courteous, and respectful of our property. All garbage was taken away and the furniture set up where requested.
• ML

  mohammed libab

  Oct 7, 2026
  5.0
  Exceptional service from start to finish! The team—especially the customer care representatives and the store manager (Gautam Jain ) and Rola —went above and beyond to make sure me and my spouse were well taken care of. I purchased a 75” Sony Bravia TV and couldn't be happier with the quality and overall value for money. Highly recommend this store for top-tier customer care! I would like some customer care person to answer our calls from 8Am-11Am or make it centralised customer care.
• DT

  Dr.kavita Thanki

  Sep 28, 2026
  1.0
  I would give zero star if allowed I ordered 2400 CAD worth furniture from this store and we were told that delivery team will install instead they denied to do anything and proved us wrong and feel us like fools to asking for such. Because the bed remained incomplete and the replacement component will not be delivered and installed until 2-3 weeks, we had to postpone our move to our new house This is in addition to everything that occurred with the original delivery: the delivery team arrived outside the scheduled window, the installation was not completed, I had to wait for the team to return later in the day, the bed component was damaged, and I have subsequently had to spend considerable time making calls and sending emails simply to have the purchase completed as it should have been initially. It was my first time ordering from brick and experience was HORRIBLE Another thing pissed me off is after complaining about this they offered us 100$ gift coupon like some beggars. I would urge everyone to beware from brick Highly unprofessional and each employees have zero idea of what they are supposed to do. Finally I’ve decided to lodge a complaint in consumer court.
• MR

  Madison Richard

  Sep 11, 2026
  5.0
  Dear The Brick Customer Service Team, I wanted to take a moment to recognize two members of your delivery team who provided me with an exceptional experience today! Their names are Jamal Fonseca and Marty (delivering in Minto Brookline Kanata) 8am to 11am window. They came to my home to deliver a replacement refrigerator after my original refrigerator had unfortunately arrived damaged. After that initial experience, I was really hoping that the replacement delivery would go smoothly .. and these two gentlemen completely turned the experience around. From the moment they arrived, they were incredibly professional, courteous, respectful, and genuinely helpful. What stood out to me most was the level of care they took throughout the entire delivery. They were extremely careful with my walls, floors, furniture, and belongings, and took the time to make sure everything was moved and positioned properly rather than rushing through the job. They worked incredibly well together, communicated clearly, and handled everything with an impressive amount of patience and attention to detail. They were also exceptionally kind and accommodating, and their positive attitude made what could have been a stressful situation feel completely effortless. I have had deliveries from various companies over the years, and I can honestly say that these two gentlemen stood out! Their service was impeccable. They went above and beyond in the way they treated me, my home, and my belongings, and it was very clear that they take pride in doing their job properly. I would really appreciate it if you could pass this feedback along to their manager or supervisor and ensure that they receive the recognition they deserve. Employees who provide this level of service make such a difference in a customer’s experience and represent The Brick extremely well. Please know that their professionalism, kindness, teamwork, and care did not go unnoticed. They genuinely turned what had started as a frustrating appliance experience into a very positive one, and I am extremely grateful. ☺️ Thank you for having such outstanding people representing your company.

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