Brand Certified
RONA+ Nepean
4.0(1767 reviews)
Certified by RONA+ Nepean • May 17, 2026
Business Details
340 West Hunt Club Road, Ottawa, ON
K2E0B7, Canada
Certified by RONA+ Nepean • May 17, 2026
(613) 274-3984
Certified by RONA+ Nepean • May 17, 2026
https://www.rona.ca/en/store/ontario/nepean/rona-nepean-83089
Certified by RONA+ Nepean • May 17, 2026
About
Certified by RONA+ Nepean • May 17, 2026
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ Nepean provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Nepean & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Certified by RONA+ Nepean • May 17, 2026
Hours
Certified by RONA+ Nepean • May 17, 2026
Monday6:00 AM - 9:00 PM
Tuesday6:00 AM - 9:00 PM
Wednesday6:00 AM - 9:00 PM
Thursday6:00 AM - 9:00 PM
Friday6:00 AM - 9:00 PM
Saturday7:00 AM - 8:00 PM
Sunday8:00 AM - 8:00 PM
5/18/20266:00 AM - 9:00 PM
Reviews
4.0
1,767 reviews
5 stars
834
4 stars
492
3 stars
167
2 stars
76
1 star
198
- YYYACOB1 day ago5.0My wife & I went to Rona plus on west Hunt club yesterday to buy vinyl fence. We saw the display but we couldn't find the product. We asked for help to the employee who happened to be around . He's name was Richmond. He wasn't sure where the product was because it was not his department but he determined to help . Patiently searching ....finally found what we were looking for. I gave him 5 star for friendly service as well as professionalism.
- ESEllen SheepwayMay 13, 20265.0I was looking for a receipt for a lawn mower we'd purchased in May of 2023 and didn't think it'd be possible for it to be retrieved but went to RONA on Merivale Rd. to inquire. After much determination Dhvani (Head Cashier) at the Customer Serve desk was able to retrieve my full receipt!!! I can't thank her enough for the diligence involved and the friendly manner in which she assisted me. Well done RONA! You have great employees!
- PMpam mullinMay 5, 20262.0Went to buy a shed the other day and set it for pick up the next day. Next day my husband went in to collect it and it took forever because the 4 staff members standing around in the garden centre were too lazy to get a lumber cart for him. So off he went to get it. Then the staff member told him he needed a piece of paper from customer service. Off he went for that and then was told it was the wrong piece of paper. Then as they were taking the shed out to the truck that was parked in a spot that was directly across from the garden centre gate, the staffer told him he would not take it across to the truck. By then my husband was totally pissed off and grabbed the cart and we loaded the over 300 pound shed ourselves. Where has customer service gone these days? We will not return to this store. Luckily the shed was intact and was fairly easy to set up.
- DHDoris-Maria HeilmannMay 4, 20261.0As a garden designer I bought tons of plants, fertilizer, etc. during the last 15 years. Or I recommended certain plants and bushes to my customers. BUT NOT ANYMORE. I stopped entering this store. Their selection is not great, but worse their customer service or lack thereof is !!! Just one example of many: Recently I came in, asking for single Begonias, that are not added in huge baskets. I found two employees in the garden center who both didn't know what annual plants are these. I had to show them the type in the baskets. One of them, a very tall young I spoke with interrupted me mid-sentence to greed another person who he knew from sports. I waited five minutes while they were chatting and he ignoring me totally. Is this the way, RONA wants his customers treated ??? I complained at a manager, but his answer was that they are just started to train their staff. What ??? In May when the season already started? In a professional environment you start to train your staff BEFORE you let them loose into the store aisles !!! In the first place: why hire youngsters for the plant sales, that have no clue about plants, not even about the annuals ??? Is it so difficult to train them, test their knowledge, and oversee how they advise customers ??? Don't you have any regard to customer service and communication, and to a basic knowledge of your staff. An absolutely unprofessional business, which I will avoid in the future and tell friends and customers what they can expect whn going there... A good example on how to get rid of customers !!! .
- CMChris MApr 30, 20265.0Great customer service staff here. I prefer this store over garden for this reason.
Frequently Asked Questions About RONA+ Nepean
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of home improvement products does RONA+ Nepean offer?
RONA+ Nepean offers a wide variety of home improvement products including paint, flooring, electrical items, vanities, toilets, shower accessories, kitchen and bar faucets, bathtubs and surrounds, sinks, laundry room items, mirrors, lighting, fans, outdoor accessories, home decor, appliances, furniture, cabinets, and power tools.
What are the store hours for RONA+ Nepean?
The store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ Nepean offer delivery and in-store pickup services?
Yes, RONA+ Nepean offers delivery, in-store pickup, and contactless delivery services for customer convenience.
Can I rent a truck or van at RONA+ Nepean, and what are the requirements?
Yes, truck and van rentals are available. Renters must be at least 21 years old, hold a valid full driver’s license, provide proof of insurance, and present a major credit card for a $500 deposit, which is refunded after vehicle inspection upon return.
What payment options are accepted at RONA+ Nepean?
RONA+ Nepean accepts American Express, MasterCard, Visa, and cash payments in-store. Credit cards are the only option for online purchases.
Are installation services available at RONA+ Nepean?
Yes, many installation services are offered including appliance installation, flooring, cabinets and countertops, bathroom plumbing, windows and doors, and more. Details and store participation can be found on their installation services webpage.
How can I find out about promotions and weekly deals at RONA+ Nepean?
You can view weekly offers and promotions by visiting RONA+ Nepean’s promotions webpage for the latest deals.
What nearby places can I visit along with RONA+ Nepean for shopping and dining?
Nearby you can find the Pro Desk at RONA+ for specialized building supplies, the Garden Centre at RONA+ for gardening needs, and restaurants like Booster Juice, KFC, Five Guys, Starbucks Canada, Thai Express, and Panera Bread for convenient dining options.
Are there other home and hardware stores near RONA+ Nepean that I can visit?
Yes, nearby hardware and home improvement stores include RONA Nepean itself and West Wholesale Fencing and Railing that offers fencing and building supplies.
What nearby services can help me with vehicle rental or automotive needs near RONA+ Nepean?
Close to RONA+ Nepean, there is U-Haul Neighborhood Dealer for truck rentals, T & K Auto Repair for automotive repairs, and Kia On Hunt Club for automotive sales and dealer services.
Brand Certified Facts from RONA+ Nepean
This information is certified by RONA+ Nepean and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 17, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website