Leon's Furniture

Reviews

• SB

  Star Bitch

  5 days ago
  3.0
  So, while the furniture we purchased for nearly $10K at the Walkley store was constructed so poorly, it literally ended up being nothing more than garbage that was 'minimally' tacked together that fell apart and was at the curb on garbage day 3 years out. The sofa and loveseat were so shamefully bad looking, my son and I joked about running them down the block and placing them in front of some innocent neighbour's house for garbage pick-up. But, of course, we couldn't do that - because we have a ton of great neighbours here ❤️ It was just really poorly constructed furniture (you cannot even refer to it as proper workmanship on any level). Ha! The salesman even went so far as to tell us it was North American-made (as an added selling point). You know, not that cheap Chinese-made stuff. Well, maybe it wouldn't have fallen apart so fast if it had been made in China!! Basically $10K down the toilet. The leather 3-piece livingroom set looked and felt GREAT in the showroom though (of course). I had been sleeping on an older futon mattress for years - believing it was somehow good for me. My son wanted me to sleep on what he called,"a decent mattress." He had bought himself a really good high-quality mattress at their sister company, The Brick - and he said he wanted me to sleep properly too. His treat. It was a Sealy Beautyrest - and it's been well over 10 years now. I love it!! The cats love it!! Just have to remember to turn it every so often. This west end in-store location experience was a bit strange - at best. I wanted a 'cloud' experience. A single male sales employee was seated at a desk in the Beds Department. He really offered up no help until I approached him for it. Oh, and we were the only potential customers lurking about in the Bed Department during this time too. I laid down on about 10 different beds that I thought had potential mattresses that would hit the mark. Essentially , I was hell-bent on playing Goldilocks for real (that was my plan). As I made my way through the beds, closer to the little desk area he was sitting at, he offered up that the mattresses I was now testing were popular with hotels (they were more expensive than the mattresses I had started out on that were on the lower price scale). I ended up loving the feel beneath me of one of the more expensive Sealy Beautyrest mattresses - of course. Absolutely. The one my son purchased for me. Here's the interesting part, the salesman tried to get me to have a look somewhere else on the premises - on returned mattresses for sale. Eeeeeeek! As if?!? Ottawa had its fair share of the bedbug crises. I guess I had a poor and desperate look to me. Maybe the commission was higher on returned mattresses??? He wasn't all that interested in assisting me with a new mattress sale until I had rounded the corner into the higher priced mattresses. Strange place. (Poor / Odd customer service.)
• AR

  Antonietta Rankin

  5 days ago
  4.0
  Handling of the delivery was very good..the men were careful and efficient coming into the home. I gave 4/5 because they didn't deliver within the timeframe I was given..they were 2 hours late but the salesman was at least good enough to apologize and let me know roughly when they would arrive. I understand traffic or other issues arise. I think when you're going to be that much outside the given timeframe I should have been notified part way through so I could also plan my day better . Thanks...
• LG

  Lina Fernanda Palomino Gallego

  6 days ago
  1.0
  Today I was supposed to receive a delivery with the timeframe being 11 to 3, but I didn’t happened so I called the store and the person who answered the phone informed me that my delivery would be late, which I completely understand. Delays can happen. However, what I found completely unacceptable was being told that they have no obligation to inform customers about a delay within the delivery timeframe provided, and that they do not have to share any additional information. I was essentially told that I have to take the entire day off work to wait for a delivery because “that’s the way they do it.” That’s why they share the tracking information with the customer. What was even more disappointing was the attitude of the person I spoke with. When I asked who I was speaking with, I was told that she did not have to give me her name. When I asked to speak with a supervisor or manager, her response was that she was both the supervisor and the manager. When I told her that I was going to go to the store to file a complaint about the treatment and customer service I was receiving, she responded by saying that she would be the person there to receive my complaint and deal with it. She then asked if I wanted to cancel my order when I mentioned this. I was basically made to feel like I just had to accept the situation and deal with it. Honestly, this level of customer service and management from a well-known company like Leon’s is absolutely unacceptable. When it comes to making a sale, the customer service is excellent, but when it comes to taking care of customers afterward, it seems that respect and professionalism are forgotten. I do not recommend this store based on my experience. Leon’s may provide good customer service in general, but the Ottawa location, in my experience, has a lot to learn about being professional, respectful, and cordial with its customers.
• RS

  Rebecca Salter

  Aug 26, 2026
  5.0
  We were very pleased with our experience at Leons in West Ottawa this week, after going in to find a mattress for our son. We were greeted kindly, and provided quick guidance to the mattress we had in mind. The representative was helpful in educating us, without us feeling pressured. We had hoped to take the mattress home with us, but when we realized it would not fit in our van, the store manager was quick to help us organize a delivery, and was extremely helpful to us. We haven’t shopped at Leons much before this, but it will be at the top of our list for future furniture shopping!
• TS

  Tejinder singh

  Aug 25, 2026
  1.0
  Such a terrible experience with this store, especially as a returning customer. I ordered a bed on August 4, and the website gave me the option to select August 14 as the delivery date. The very next day, I received a call saying the bed would actually take 2–3 weeks to arrive and that it was coming from Scarborough. It has now been three weeks, and they still cannot give me a clear delivery timeline. Every time I call, I’m told it will take another week and a half. This has been one of the worst experiences I’ve had as a returning customer. The lack of clear communication and constantly changing timelines are extremely frustrating. I would not purchase from this store again, and based on my experience, I would strongly recommend others think twice before placing an order. Do not trust the delivery dates shown on their website.