The Sundance Spa & Sauna Store Oakville

Reviews

• TK

  Terry Kelly

  Jan 25, 2024
  5.0
  I bought my first Sundance Spa some ten years ago and went with the Optima 880. I researched all manufacturers and found Sundance to be the right combination of quality, price and overall customer experience throughout the buying/education process. I had that spa for 6 years before I sold the house and moved leaving the spa behind.Through that 6 year ownership period I did have a few service calls which were always handled in a very prompt, thorough and courteous manner. Fast forward to last year and I was back in the market for a new spa. I did the research again and the only logical choice for me was to, once again, go with Sundance. In what seems to be a bit of a slippery industry I just get a good feeling about dealing with the Sundance people and today my deicision was validated. What triggered the writing of this review today was an email to their serivce department. I have had some concern with a stiff divertor valve so I thought I would reach out via email to ask a few questions. Incredibly, my phone rang within 90 seconds. I am not kidding, 90 seconds!! A very knowledgeable service professional from Sundance quickly assessed my issue and let me know that one of his service teams was 20 minutes away and could come immediately!! What??? When does this ever happen? Within minutes I got a call from Matt who was letting me know he was 11 minutes away. 11 minutes later two identical Sundance Spa Store service vans pulled in my driveway and Chris and Matt jumped out. They went straight to work and without hesitation replaced two parts, showed me that the issue was resolved and were on their way. ABSOLUTELY INCREDIBLE professionalism and service. Makes me feel so good about my decision to stick with Sundance! A huge thank you to Matt, Chris and the entire Sundance Oakville team!!
• MR

  Mark Van Rassel

  Jan 24, 2021
  5.0
  We recently purchased an Optima from the Sundance Oakville store. I never take the time to write reviews, but in this case, I feel compelled. We love the spa...and we aren't first time owners, so we already had high expectations. While we are thrilled that we like the spa even more than our previous one, which we really liked, it is the tremendous service experience that has prompted me to write this review. When it comes to customer service, they just get it and it is obvious. If you are looking for a spa, just go into the Oakville store and talk to Brian. You will be happy you did.
• KH

  kevin hughes

  Aug 28, 2017
  5.0
  After looking as some alternatives we bought our hot tub with Sundance, we bought the Chelsee model and couldn't be happier. Great seating and powerful jets! The Sundance team made it a great experience and continue with great after service. I highly recommend them.
• FG

  Frank Galea

  Aug 2, 2017
  5.0
  I moved into a home that had a hot tub and although it is not a Sundance Spa, the people at the Oakville store have been more then helpful in advising me how to maintain and enjoy the tub. Any hot tub I get in the future will definitely be from this store. Just wanted to add that I now have a Sundance Hot Tub. The one we got with the house was leaking a lot and we decided to replace it. We went with Sundance because their staff were always so helpful even though the tub we inherited was not a Sundance. We are so glad we did because again everyone was so helpful. Chris was our salesperson and Bill and his service crew, Mark, Ryan and Andy all did an excellent job, were all conscientious and more then patient with our questions. Even the other sales people, Brian in particular, were very helpful when we had questions. We are very impressed by the quality of the entire staff. It has been over a year that we bought our Sundance Spa - and the service continues to be great - anytime I have a question I just drop by the Oakville location and regardless who is in that day - everyone has always been more then helpful. This is particularly impressive considering that they know I am not in the market for another spa (so soon) but still provide the best of service. Even during these crazy times there has always been someone at the store answering questions over the phone and being their helpful selves, very nice to see that customer service still exists in some businesses,
• JC

  Jay Campbell

  Mar 21, 2017
  5.0
  Great service and selection - excellent staff!

Frequently Asked Questions About The Sundance Spa & Sauna Store Oakville