RONA Oakville

Reviews

• AF

  Andrew Ferguson

  6 days ago
  3.0
  Limited selection
• ET

  Ebony Tate

  Sep 22, 2026
  3.0
  A Loyal Customer's Perspective: Rona on Speers Road I've been a regular at this Rona location for years. It's right down the street from me, and I've always appreciated supporting a Canadian brand. Over this time, I've gone through multiple home renovation projects, and this store has become more than just a place to shop. It's been part of my home improvement journey. The People Who Made the Difference The real heart of this location has been its team, particularly Tony and John. Tony is truly the backbone of this store. He's the sweetest man, and no task is too big or too small for him. Every time I see him, he has a genuine smile on his face and the willingness to help. He's talked me through countless projects from start to finish. Thanks to Tony, I've accomplished things I never thought I could do: plumbing work, garden projects, renovations, and so much more. He doesn't just point you in the right direction. He invests the time to ensure you understand what you're doing and feel confident moving forward. That kind of service is invaluable. John, the manager, has been an equally invaluable asset throughout my renovation process. He's gone above and beyond. Whether I needed guidance on renovation materials, advice on gardening projects, or just someone to talk through a challenge with, he was there. What makes him stand out is how genuinely personable he is. He's funny, approachable, and remembers his customers. When I come in and he's working, he takes the time to check in, ask how my projects are going, and engage in real conversation. That's rare in retail today. Over the years, we've built genuine friendships with these men, and honestly, that's a big part of why I make the effort to shop here. You recognize familiar faces: the paint department staff who know your preferences, the cashiers who remember you, the back desk team that handles special orders efficiently. These relationships create loyalty, and they create a sense of community in a retail space. That human element is invaluable. Lately, I've noticed a dramatic change at the store, and it's heartbreaking. Many of the familiar faces who helped build this community are gone. The paint area, the cashiers, the back desk team. There's been significant turnover. The store now feels like a ghost town compared to how it used to buzz with activity. The diversity of staff we had, which was truly important and reflected our community, seems to have disappeared. The Impact on Service What's particularly frustrating is that this staff loss directly affects the customer experience. While the remaining team members are doing their best and maintaining the quality of individual interactions, they're stretched too thin. Wait times for help have become noticeable, and it's clear the people still working there are overworked trying to keep up with customer needs. It's a lot to ask of a smaller team. The Real Issue I'm genuinely confused about why Rona would let go of so many key players in critical departments. These weren't just employees. They were the backbone of excellent customer service. Losing them in one fell swoop suggests a management decision at a corporate level that prioritizes cost-cutting over the customer experience and staff stability that actually drives loyalty. A Direct Message to Corporate Please, for the love of God, do not get rid of the last two stones holding the Rona foundation together. Without Tony and John, I would close up shop and call it a day. Let me be clear: all your staff is valuable, but these two are the constant that makes customers keep coming back. I'd say the same of the others who have left, but unfortunately you let them go. Don't make that mistake again. In Closing Five years ago, I would have given this location five stars without hesitation. Today it's a three, not because of bad service, but because of lost potential. I'm still a customer because I believe in what this store can be. I hope management does too.
• WP

  We The Painters

  Aug 30, 2026
  5.0
  Good place to buy painting tools and SICO paint goes on sale frequently which allows us to pass on the savings to our clients
• SS

  Sia Sethi

  Aug 27, 2026
  1.0
  I don’t think this is an actual RONA store. They refused to price match with another RONA location and said they’re independently owned RONA stores, so they don’t price match.
• JK

  Jim Kerr

  Aug 22, 2026
  4.0
  Very helpful staff. If you want building supplies that some other big box stores do not have, try this store. Regular items like glue and caulking are overpriced.

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