RONA Oakville

Reviews

• AA

  Allyyyes

  6 days ago
  1.0
  When i went to visit i asked a worker called glenn for helo and he was extremely condescending towards me and would rudely interrupt and correct me on basic knowledge that i had already known, i also saw him being rude towards a coworker who was also trying to help.
• SS

  Shaxn

  6 days ago
  1.0
  rude and no one cares to help
• AB

  A B

  May 13, 2026
  1.0
  Their delivery guy has a bad attitude was very rude
• KD

  Kevin Daneliuk

  May 4, 2026
  5.0
  Newly renovated and super helpful staff!
• AB

  Alex Baraya

  Apr 26, 2026
  1.0
  I spent close to $5,000 at RONA purchasing two EGO 2-stage snowblowers and a total of eight 10Ah batteries. Like any responsible buyer, I registered everything with EGO Power+ using the receipts provided, and my warranty was confirmed for 5 years. At the time, I had zero reason to question the receipt format. EGO reviewed what I uploaded and approved the registration — so naturally, I assumed everything was in order. Now, two years later, two of the batteries have failed — and EGO has confirmed they are defective. These batteries cost roughly $650 each, so this is not a minor issue. Here’s where everything breaks down: EGO is now requiring an itemized receipt to process the warranty. The only receipt RONA provided was a general (non-itemized) one — which EGO already accepted at the time of registration. I relied on that approval in good faith, and now I’m being told it’s not sufficient. I’ve contacted RONA head office and the Oakville store over 20 times trying to obtain the proper receipt. I’ve been told they are required to keep records for 4 years — yet no one can locate mine. The store tells me to call head office, head office sends me back to the store. No resolution, no accountability. At the same time, EGO is refusing to proceed without documentation they previously approved. Result: I’m being forced to pay out of pocket for defective products that are clearly under warranty. No alternative solutions have been offered. I’ve simply been told: “It’s not in EGO’s hands” “RONA doesn’t have the receipts” That’s it. So after spending close to $5,000, both companies have effectively walked away from the problem. This isn’t just frustrating — it’s a complete breakdown in customer support and record-keeping. I did everything right as a customer, and I’m the one paying the price for failures on both sides. If this is how large purchases are handled, customers should seriously reconsider where they spend their money. And frankly, if RONA can’t produce purchase records they claim to retain, that raises bigger questions. Good luck if they ever get audited.

Frequently Asked Questions About RONA Oakville