The Brick

Reviews

• RC

  Rajneel Christian

  4 days ago
  5.0
  We had a quite a bit of purchases from 401 and Weston rd location. Anu & CJ were very helpful and knowledgeable. In our third visit to make some changes and do upgrades, Ramsha was absolutely amazing. She helped us out in further savings and helped us choose items that matched our liking and also explained where we need and don't need warranties. I would strongly recommend this store for their absolutely amazing customer service.
• RB

  Rouguiatou Balde

  4 days ago
  5.0
  Excellent Experience at The Brick on Weston Road! I purchased a white king-size Ella bed, and I absolutely love it! It is beautiful, sturdy, and great quality. Anu assisted me during my first visit and was very welcoming, friendly, and helpful. I had such a great shopping experience that I returned to purchase the same bed in a twin size for my child. This time, I was assisted by Raj, who was also very welcoming and helpful. Both Anu and Raj made my shopping experience enjoyable and stress-free. I highly recommend The Brick on Weston Road for their beautiful furniture and excellent customer service. Thank you, Anu and Raj, for making both visits such great experiences!
• AN

  Amirah Nakhuda

  Sep 28, 2026
  3.0
  Friendly delivery staff salvaged my experience at The Brick Weston Road and the products are well made. However, I was unable to reach anyone in the store while continuously calling to follow up on an order over an 8 hour period. When I finally did speak with someone, they advised me that my delivery has been delayed 3 days and no compensation for the inconvenience was provided. My previous experiences at The Brick Vaughan location were smooth & I truly felt like my purchase was valued I would honestly have cancelled this order, if I didn't desperately need beds for my toddlers. Disappointing experience overall.
• MA

  MERAL AHISKALIOGLU

  Sep 27, 2026
  2.0
  We are returning customers of The Brick and have had excellent experiences in the past, including at another location near North York. This time, we shopped at The Brick, 2625 Weston Road, and our in-store experience was once again excellent. Our salesperson, Anu, was a very pleasant and professional gentleman who clearly knows how to deal with customers and make them feel respected and valued. He was knowledgeable, helpful, and made us feel completely comfortable proceeding with our purchases. We had no hesitation buying from him and were very happy with the service we received in the store. Unfortunately, I cannot say the same about the delivery experience. Our delivery window was scheduled between 10:00 AM and 1:00 PM. The delivery team did not arrive until approximately 2:10 PM, and we received no call, message, or other notification explaining that they were running late. When they arrived, I did everything I could to make their job easier. I helped arrange parking, organized access to the service elevator, and even helped carry some of the larger boxes myself. One of the delivery team members, who I believe was named Jas, had an attitude that made the experience unnecessarily uncomfortable from the beginning. We asked that shoes not be worn inside our home. When removing the shoes seemed to be an issue, we immediately provided disposable shoe covers so there would be no inconvenience. While the sectional couches were being connected, we realized the configuration did not fit properly and simply needed to be turned around. Despite the fact that I had been actively helping the team throughout the delivery, there was resistance to making this relatively simple adjustment. There was also communication between the delivery team in another language during this situation. Of course, I cannot know exactly what was being said, but the tone and manner of the interaction made us feel uncomfortable and gave the impression that our request was being treated as an inconvenience. The same issue continued with the dining table. I was asked whether I wanted the table assembled. Considering assembly was part of the delivery service we expected, my answer was obviously yes. It felt as though there was an attempt to avoid completing parts of the setup rather than making sure everything was properly installed before leaving. There also seemed to be limited familiarity with the products. I was not properly shown how to open and close the table, and when we discovered an issue with one of the chairs involving a small plastic plug or component, the response was simply that I would need to drive to the store myself to obtain one. No information was recorded and there did not appear to be any effort to arrange a proper follow-up. Overall, the delivery experience caused unnecessary stress for both of us at home and was very different from the level of service we have come to expect from The Brick. We are sharing this feedback because we genuinely value The Brick as a brand. It has been a trusted store for our family, and we intend to continue shopping there. Our experience with Anu at the 2625 Weston Road location reinforced that trust. However, the delivery experience needs improvement, particularly when it comes to communication, professionalism, customer interaction, product knowledge, and ensuring that the job is fully completed before the delivery team leaves. A good purchase experience should not end once the customer leaves the showroom. The delivery team is the final part of that experience and represents the brand just as much as the salesperson does.
• IL

  Isabella Lacson

  Sep 21, 2026
  5.0
  Had been looking at mattresses in a bunch of other places and I didn’t know what I wanted, I needed someone to give me suggestions because I didn’t know where to start. Meena was so nice and patient with me, she had shown me some options based on what I knew I wanted. I didn’t buy anything on my first visit, but I left being more sure on what I was looking for. When I went back a second time I looked for Meena again and basically went for one of her suggestions. She helped me through the whole process, even gave me suggestions that were very helpful and beneficial. If I do need anything in the future, I would definitely come back to ask for her. It was a very stress-free experience, and I didn’t get that from other places. Thank you Meena! ❤️ Update: Mattress arrived and the people who delivered it were the sweetest ever.

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