The Brick

Reviews

• YD

  yu defei

  1 day ago
  1.0
  No commitment to delivery schedule at all. Bought a freezer online, suppose to arrive this week, Just had a feeling something might went wrong, so I call the store before go to pick up. They just informed that wil arrive only after 3 weeks… no communication from the store at all, I might have just went there and expecting to pick up the thing they promised to be there. And hey, why don’t you try some other models, they are available right now, just double the price!
• PL

  Peeches Lowe

  Oct 6, 2026
  5.0
  Overall very good service from the sales person and James the delivery guy very pleasent and exceptional personalities I will be shoping at the Brick again
• RK

  Rajeeb Khanal

  Oct 4, 2026
  5.0
  I took less than 10 minutes to complete the purchase procedure. Everthing went through online. Delivery and installation took place next day. I am happy with all the sevices of Bricks. Hats up.
• ER

  Ellen Ross

  Sep 29, 2026
  5.0
  The Brick Operations Manager Kyle Thorburn was greatest help to resolve my problem. He went extra miles to help me. Finally I have the excellent refrigerator I love. Second delivery was very smooth and fast. It was great experience to deal with team of the Brick!
• RR

  Random

  Sep 26, 2026
  1.0
  This is the worst brick I have ever went to. If I could give Zero stars I would. My issues began immediately, to start I was promised a delivery of two items 3 days after my purchase I was assured it would be ready and I would get the notification in the morning. The sales guy made a comment about how it was to put his name in something as he was 31st but I didnt understand it so I didnt think much of it and he told me I would get the receipt the next morning. A few days later (my supposed due date), I wait for my update with a delivery time (the sales guy even showed me on his iPad this was my delivery date and told me to wait for them to notify me what time they would arrive the day i bought everything) so I spent the day home waiting and after hours finally called in for them to tell me this was not my delivery date and because the salesman waited a day to input the order I would not receive my items for almost 2 weeks. Nobody bothered to tell me this until I reached out. Part of why I got the items was the price and because I had zero furniture and was sleeping on a very uncomfortable couch. Fast forward I call my sales representative to ask what happened he doesnt answer on any of the numbers he provided me, so I call the office who assure me they will have him call me. He does not. I wait a couple days with no call and I call again and finally reach him, unsatisfied and he tells me that he will give me a speaker, I dont need a speaker, id rather a discount on something like delivery given im having to kill my back to sleep on a couch and was completely lied to and disregarded. He says he needs to speak with a manager and will call me at 2pm the next day. I wait, and NEVER get that call. Then labour day occurs so they are closed. I call in again the following day now asking to speak to someone else, a manager speaks to me and hes actually really great, I appreciate it since I was getting frustrated. He tries to hurry the shipment and gives me free deliver which I appreciate since it felt like the salesman was brushing me off. Finally after having to wait the full time still my order arrives. I build it only to find 1/4 of it broken and another part chipped. When I called in within the 24 hours, I spoke to a women who offered to send me a replacement. Since I already built some of it I was hoping to just get a replacement for the broken parts and the chipped part but im still once again left without a bed. Her attitude was just dismissive and rude which I didnt appreciate and after a bit only then offered to send a replacement and offer a refund for the chipped part so I didnt need to rebuild that whole piece. There was also a comment I didnt appreciate by her along the lines of "ive already compensated you so what else do you want" compensation was a given based on the mutiple issues and errors on their part, im disgusted by the behavior. By the end of the conversation im told my replacement will arrive next week. So I wait a week, it never arrives I call again, and now im told it will be another week. So for an order I was suppose to get in 3 days it has now almost been a full month and I still do not have a bed. Long story short, literally go anywhere else to purchase what you need. Just an overall disappointment on all levels.

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