Leon's Furniture

Reviews

• JL

  John Lott

  1 day ago
  5.0
  I had a king bed and, a week later, a king mattress delivered to my house. The delivery involved two extremely tight corners leading to a flight of stairs through a low doorway. For the bed packages, one weighing 40 pounds and another 80, a single delivery man carried them, each in turn. He returned with a fellow worker the following week and they hauled the mattress to its destination on one of the hottest days of the year. I don't know how these guys do it, day after day. Their service was great!
• FM

  Figen Mng

  2 days ago
  5.0
  I gave 5 stars so that my review would stay at the top and everyone could see it. We're in our second month and our order is still not completed. All the branches called and said they didn't have anything in stock. After the sale, nobody even looks at you. Stay away from this brand. We've been waiting for two months.
• FA

  Faez Isaac Alqasrani

  5 days ago
  5.0
  It was first time buying from leon's. A very good experience. Excellent customer service. Excellent delivery time product was in good condition. I'm Very happy for purchasing from this place. Fatima it was a wonderful representative happy person very polite and professional. The manager also was really great person in store. Thanks leon's!
• RF

  Rick Friend

  May 2, 2026
  5.0
  We arrived at Leon’s very stressed about a basement flood that was not covered by insurance. Aida at Leon’s Newmarket helped us find what we needed and guided us through the decisions. Our new mattress arrived but didn’t fit down the stairs. The wonderful delivery folks returned it to the store. Aida immediately helped us with possible solutions and found us a perfect gel mattress that FIT! Thank you Aida for your kind and gentle nature. Your help, your smile and your sense of humour was just what we needed! Heather and Rick 🙂
• JB

  James B.

  Apr 21, 2026
  1.0
  Absolutely horrible customer service. Bought a Maxwell power reclining sofa, only 2 get two... that is correct, not one, but two defective couches! The first couch the bracket/bar was installed incorrectly underneath the couch so every-time it reclined from lower to seating position it caught and jolted slightly. Secondly, they installed the wiring in the wrong spot so every-time it reclined, it was sawing away at the protective cover of for the wiring! I spoke to the manager of the Newmarket location who blew it off like it was no big deal and offered to replace it with a new Maxwell or pick something else. I was VERY hesitant about getting another of the same, but caved in. Boy, what a mistake this way! The second recliner came and it had 3 separate issues! Firstly, Vynew (the company that fixes the couches/recliners) had to completely tear apart one of the cushions (ripping out the staples and stapling the plywood type material to the wooden frame of the cushion because it was rattling like a bat out of hell. He also had to adjust all the twister bolts in the arm cushions which were loose, however, the worst of all.. when they built the couch they put the screw holes in the bottom frame/bar at incorrect distances so I have a massive gap between my couch (you can put your arm through the couch!). I requested a call from Corporate office (since I had tried calling the store manager multiple times and got nothing back) but instead the store manager finally called back. Her solution was giving me my money back and I can either pick another couch or 'shop elsewhere' as if it was no big deal they had sold me 2 completely defective products. I literally had to argue even just to get an apology! I told the manager this was not good customer service, and as a new Leons customer I was greatly disappointed but its like she was trying to rush the conversation off the phone. This is completely unacceptable, and there is no accountability here. 2 defective couches, and having to argue for the last 4-5 weeks is a joke! They even tried to tell me I declined 'repairs' even though the technician told me it was not repairable! This is the type of company you are dealing with! No accountability! AVOID AT ALL COSTS.

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