The Brick

Reviews

• AC

  Amanda Costa

  1 day ago
  1.0
  Please do not purchase from The Brick—especially this location. I purchased four dressers for my children, spending more than $4,000, and I also paid for the additional warranty. In less than two years, three of the four dressers have broken. A technician came to my home but stayed for less than five minutes. He told me he couldn’t repair the dressers at that time, but I was reassured that the necessary parts would be ordered and the repairs would be completed. Now, after speaking with customer service, I’ve been told they will not help me. When I purchased the warranty, I was told it covered everything and that I could receive the cost of the warranty back if I didn’t use it. Now they are refusing to refund it because a technician came to my home—even though he didn’t repair anything & was here less than 5 minutes. On the dressers on all three of them, the same two drawers were broken. I pleaded with the woman on the phone to help me, but she showed absolutely no concern. I’m a single mother of four who spent thousands of dollars at this store, and they did not care. Three out of four dressers breaking in less than two years is completely unacceptable. I feel that I was misled about the warranty and abandoned when I needed the coverage I paid for. Do not waste your money on these products or the additional warranty. This has been the worst customer-service experience I have ever had.
• EM

  Edilma Mora

  Aug 20, 2026
  1.0
  I have had the worst experience of my life w a mattress i bought from this store. I purchased it in February and already had to exchange it at the end of March because it lost the form. Unfortunately, the replacement mattress has also been a terrible experience, and by July I was completely fed up with it. I expected much better quality and costumer service. After spending so much money on a mattress. Very disappointing with my purchase in this store.
• MA

  MAHMOOD A

  Aug 11, 2026
  3.0
  We’ve purchased appliances from them twice over the past eight years for two brand\-new homes we had built, and our experience with their service has been excellent\. Our salesperson, Raji, who has since retired, was absolutely fantastic\. He was very knowledgeable and helpful, and based on his recommendation, we purchased the extended warranty and went with the LG appliance package for our second home\. Almost three years in, all of the LG appliances have been working great overall\. Unfortunately, the dishwasher racks have started rusting quite badly, and we recently found out that the racks are not covered under the extended warranty\. Previously, we had purchased Bosch appliances for our first home, and when the racks on that dishwasher rusted, Bosch replaced both racks for us without any issue\. It’s disappointing that LG doesn’t cover the racks under their warranty, and unfortunately, the company that sold us the extended coverage also confirmed that rusting of the racks is not covered\. Had we known this beforehand, we probably would have gone with Bosch again\. Other than the dishwasher rack issue, we’ve been very happy with the LG appliances and have had a great experience with the store and their service\.
• AN

  Amina Nazir

  Jul 30, 2026
  1.0
  The worst location EVER! To begin with the salesman were extremely rude and disrespectful every one of them, they make you feel like you shouldn’t be in the store if you have a “budget”, and instead of understanding they degrade you and talk back to you like your in a fight with them! I was speaking on the phone to finalize a sofa and the sales associate started talking in the middle while I was having a conversation with my family member. There are so many better stores out there with people with actual mannerisms and morals, Brick has the worst sales associates they are professional in being rude and disrespectful. If you ask for any sale options which they get commissions for everything make it seem like the customers are poor and laughed in my sisters face when she asked about a mattress! Please DO NOT GO TO THIS LOCATION IT IS THE ABSOLUTE WORST! (THEY WILL FORCE YOU TO BUY THE WARRANTY WHICH BENEFITS THEM AND ACTS LIKE THEY ARE DISCOUNTING YOU BUT THEY ARE NOT IT BENEFITS THEM! I ASKED THEM TO GIVE ME INDIVIDUAL PRICES OF EACH PRODUCTS BECAUSE I HAD A HUGE ORDER AND THE SALES ASSOCIATE WAS SAYING IT WILL BE DIFFICULT TO GIVE SINGLE PRICES BECAUSE THERE ARE “DISCOUNTS”, AS SOON AS YOU ENTER THE STORE THEY WILL BE UP YOUR B HIND EVEN WHEN YOU ASK THEM TO LET YOU LOOK AT THINGS YOURSELF THEY WILL KEEP FOLLOWING YOU LIKE YOUR STEALING SOMETHING LIKE I CAN CARRY A SOFA IN MY HAND! PLEASE DO NOT GO TO THIS STORE, LEONS, ASHLEY AND STRUCTUBE IS SOOOOO MUCH BETTER THEY WILL COMFORT YOU AND LET YOU GO TO THEM AND ASK AND WILL WORK AROUND YOUR BUDGET AND STILL GIVE YOU THE OPTION TO PICK WHAT YOU LOVE, THESE GUYS ARE ALL ABOUT COMMISSIONS ONLY!
• PA

  Paige Arding

  Jul 25, 2026
  1.0
  Extremely Disappointed With Our Experience So Far. Unacceptable Quality and Customer Service. Our experience with The Brick has been extremely disappointing, and at this point, we would not recommend purchasing from them. We ordered a couch from the Mississauga/Etobicoke area and were told that we could receive half of the sectional first, with the remaining three pieces arriving in mid-August. While this was not ideal, we agreed because we were told the wait would only be about a month apart. Unfortunately, when we received the first three pieces, we immediately discovered a serious quality issue. The inside lining of every single back cushion was ripped in multiple places, with the stuffing visibly coming out. This was not a single small tear or isolated defect … the lining was damaged throughout ALL the cushions. This is completely unacceptable for a brand-new couch. The issue is particularly concerning because the covers are designed to be removable and washable, yet with the inner lining already torn, we cannot safely remove the covers without making the damage worse or having the stuffing come out. The quality of the inner lining is clearly poor, and these cushions should never have been delivered to a customer in this condition. We escalated the issue to general customer service, who apparently contacted the store to help find a solution. We then received an email simply stating that the issue was "resolved," with absolutely no explanation of what had been resolved, no proposed solution, and no meaningful follow-up. When we reached back out for clarification, we were essentially ignored. After an entire week went by with no real support, we went to a new Brick location near where we have since moved in an attempt to get some answers. Thankfully, someone at this location is now trying to help us figure out what is going on (stay tuned) and we will continue to update this review depending on how the situation is handled. What is especially frustrating is that we were apparently told that the tears and damage to the inside lining of the cushions are not considered a problem or defect. We are sorry, but that is simply unacceptable. A brand-new couch should not arrive with every back cushion internally ripped and the stuffing falling out. Regardless of whether the damage is visible when the couch is sitting in the living room, it is still a clear quality issue that affects the usability and longevity of the product. On top of all of this, we have now been told that the remaining pieces of our couch will not arrive until September, meaning we will have been left with only half of our sectional for more than two months. We also have serious concerns about how the complete sectional will look and feel once the remaining pieces arrive. The fabric, colour, texture, and overall appearance can change with use, and we are now being asked to wait months without ever being told. The most disappointing part of this entire experience has not just been the quality of the product, but the complete lack of communication, accountability, and customer support from the original location and general customer service. Being told an issue is "resolved" without actually explaining how it was resolved, and then being ignored when we tried to follow up, is not acceptable customer service. We are attaching photos so that people can see exactly what we received and understand why we are so disappointed. We sincerely hope the new location that is now helping us is able to provide an appropriate resolution. We will update a review based on how The Brick ultimately handles this situation. However, based on our experience so far, we are extremely disappointed and would not recommend The Brick to anyone at this time. We are looking for a response and support finding an adequate solution from the store location we ordered from.

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