Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Im very disappointed in the post sale service I've received from this location of the Brick. I purchased a stove about 1.5 years ago with extended warranty. Now the third party is not honoring their end of the warranty. I've been trying to get in touch with the customer service manager for more than 2 weeks now. I've called almost every other day. Whenever I call their not around. I always get told I'll get a call back but never happens. My stove has been broken down for 2 months now. I would think the customer service team would atleast show enough empathy to give me a call back and try to help me out. But I guess the sale is already made so no one really cares.
KD
ky .D
Aug 23, 2026
1.0
Extremely disappointing experience with The Brick
I recently purchased a Samsung refrigerator from The Brick, and after only one week of use, the refrigerator stopped cooling properly. For a brand-new appliance, this is extremely disappointing.
I contacted customer service for help, but unfortunately, the experience was even worse. The staff member I spoke with on the phone had a very poor attitude and was not helpful, which made an already frustrating situation even more stressful.
I expected much better quality and customer service from The Brick. A new refrigerator should not have problems after only one week, and customers should be treated with respect when they contact customer service for assistance.
Very poor customer experience. I would not recommend The Brick based on this experience.
SE
sara eghbal
Aug 21, 2026
5.0
We had an absolutely amazing purchase experience at this branch!
Meher, our Sales Consultant, was phenomenal from start to finish. She went above and beyond to make sure we were happy and taken care of throughout the entire process.
A huge thank you as well to Sumit, the Supervisor. Between Meher and Sumit, they worked incredibly hard to give us an exceptional deal, honestly, far better than we expected! They truly made us feel like they were doing everything possible to get us the absolute best price.
Both were extremely professional, knowledgeable, skilled, and genuinely helpful. The level of service and the deal we received were outstanding. We walked away extremely happy with our purchase and feeling like we got an unbelievable deal.
I would 100% recommend this branch, especially Meher and Sumit. One of the best purchasing experiences we’ve ever had!
NA
Nader Alnababteh
Aug 18, 2026
1.0
: I’m really disappointed with my experience at The Brick. I bought sofas from them, and after a short time, they started breaking, which makes me seriously question the quality of their materials and workmanship. At the time of purchase, the staff promised great after-sales support and reassured me that any issues would be taken care of. But when the problem actually happened, their response was completely different. Instead of replacing the damaged item, they only offered a repair, and the whole process was slow with poor communication. I feel that the promises made before the sale don’t match the reality at all. Based on my experience, I cannot recommend The Brick, and I hope they improve both their product quality and their genuine customer service
DV
Daneshika Vickramasinghe
Aug 17, 2026
1.0
EXTREMELY DISAPPOINTED / ZERO COMPASSION
I am currently living alone and recovering from a severe, multi-fracture broken shoulder. I purchased a recliner here at full price (not clearance or "As-Is") purely for medical relief and rest. Instead, the chair caused me severe, agonizing physical pain that actively risks agitating my bone fractures and threatening my recovery.
I contacted the store within 48 hours to request a return under extreme medical duress. The store general manager completely refused to help. Worse, they refused to honor my contractual right to cancel my extended warranty insurance plan for a 100% refund, which directly violates The Brick's own corporate 30-day cancellation policy.
To make matters worse, their local phone lines are completely ignored, making it impossible to get assistance. Because of this complete lack of compassion and refusal to honor their own contracts, I have been forced to initiate a formal merchant dispute and chargeback through my credit card company. Avoid this location if you expect any form of customer care
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. Please check the Satisfaction Guarantee page on The Brick's website for details.
Can I cancel an order and get a refund at The Brick?
Yes, cancellations and refunds can be processed at any Brick location prior to delivery or pick up. Refunds are made to the original payment method, with some conditions for special orders.
How can I add an extended warranty to my product at The Brick?
You can add an extended warranty during purchase online or in-store, or up to 30 days after receiving your product by visiting a Brick store. Warranty options are available during online checkout.
What delivery and pickup options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services in most areas. Some products may be shipped via third-party couriers or Canada Post.
What are The Brick's store hours for pickup and shopping?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours vary; for example, November 11 is 10:00 to 21:00.
Which major brands does The Brick carry?
The Brick carries brands such as Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more across furniture, appliances, and electronics.
What payment methods are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa as payment options.
Can you tell me about nearby dining options when visiting The Brick at 3025 Ridgeway Rd, Mississauga?
Nearby restaurants include Hakka Ren - Dundas (Chinese), Bait Sitty (Middle Eastern and sandwiches), Bamboo Legend (Thai and Vietnamese), Alfakhercafe (Middle Eastern and Turkish), and Rajdhani Sweets & Restaurant (Indian). These provide great dining choices before or after visiting The Brick.
Are there nearby transit or car rental services close to The Brick in Mississauga?
Yes, Enterprise Rent-A-Car and Alamo car rental agencies are nearby, making it convenient to rent a vehicle to visit The Brick or explore the area.
What other retail stores are near The Brick in Mississauga for a convenient shopping trip?
Near The Brick, you can find stores like Scholar's Choice (toys), Lumber Liquidators (flooring), Blinds To Go (window coverings), and The Shoe Company (footwear) to complement your shopping experience.
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