Question 1

What is your return policy?

Accepted Answer

If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order

Question 3

How do I return or exchange an item?

Accepted Answer

You can return a purchase made through the RONA inc. website in one of the following ways:

Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)

For more info visit: https://www.rona.ca/en/returns-and-refunds

Question 4

How do I locate information on recalls and product safety news?

Accepted Answer

You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).

Question 5

How do I find a product online?

Accepted Answer

Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.

Question 6

How do I know if my order is ready to be picked up?

Accepted Answer

When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases

Question 7

Do you deliver and from what amount of purchase?

Accepted Answer

Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets.  This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.

Question 8

Do you deliver at home?

Accepted Answer

Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases

Question 9

Do the prices shown on this site include taxes?

Accepted Answer

The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.

Question 10

What are the terms and conditions of making payments online?

Accepted Answer

You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq

Question 11

Is my online order confirmation page considered an official receipt?

Accepted Answer

No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.

Question 12

When will my online payment be processed?

Accepted Answer

Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.

Question 13

How much time will it take to process my order?

Accepted Answer

Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.

Question 14

Where should I go to pick up my order?

Accepted Answer

When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.

Question 15

When my order is ready, how long will I have to pick it up?

Accepted Answer

After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.

Question 16

How can I cancel an online order?

Accepted Answer

You can return a purchase made through RONA inc.

Online: if the order has not been processed, you can cancel your order through the Returns and Orders page

In-Store: contact the store selected during your purchase

Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)

If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.

Question 17

Do you offer installation services?

Accepted Answer

Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.

Question 18

Do I pay by credit card, by cheque, or in cash?

Accepted Answer

We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.

Question 19

Can I pay in installments?

Accepted Answer

Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit

Question 20

I want to know the installation cost, what do I need to do?

Accepted Answer

The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services

Question 21

How can I reach customer service?

Accepted Answer

You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)

Question 22

How do I find out about promotions and your products?

Accepted Answer

You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.

Question 23

Can I designate someone to pick up my order?

Accepted Answer

When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.

Question 24

Do you accept PayPal?

Accepted Answer

Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases

Question 25

Can I rent a truck at this location?

Accepted Answer

Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.

Question 26

How do I know that truck/van is available for rental at RONA location?

Accepted Answer

If you see a truck or van parked at the store, that’s the first sign that it’s available for rent.  To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.

Question 27

How do I qualify for the vehicle rental?

Accepted Answer

To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card

NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.

Question 28

Do RONA charge deposit for the truck/van rental?

Accepted Answer

A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.

Question 29

How do I pay for the truck/van rental?

Accepted Answer

We accept all major credit cards. 
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.

Question 30

Do RONA offer insurance for the vehicle rental?

Accepted Answer

At this time, RONA does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.

Question 31

What is your return policy for truck / van rental?

Accepted Answer

Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.

Question 32

Are there any other conditions I should know before renting truck/van?

Accepted Answer

No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA store where you plan to rent.

RONA Mississauga (Erin Mills)

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