The Brick

Reviews

• NK

  niharika khanna

  6 days ago
  1.0
  The customer service is really bad. Got sectional delivered 5 days ago and it is already sagged. So definetely a NO NO . Donot trust them they all are fake. Moreover the customer service has no timeline and keeps on saying that we havent heard from the repair manager yet . SO NO YOU ARE NOT DOING A GREAT CUSTOMER SERVICE
• BB

  Betty Butterworth

  Oct 6, 2026
  3.0
  Sanjay, who served me at the Geary store was helpful. I was on line and the phone, as I am old and housebound. Then I heard from someone in the Milton store, who gave me a problem about the delivery. They were insisting they had to take away the old frig. They could not just leave it outside my apartment in the hallway, which I share with no one, as requested. The old frig belongs to my landlord, so it was not mine to send away with them. I had to pay someone to get the old one out, rather than the Brick delivery agent. It was a lot of work, took several hours, and was expensive. The Brick delivery agent did not have to do it; I did. But the two people who came on the delivery truck were good and helpful. I would not buy from the Brick again if it were something large that their store in Milton had to handle. Too much hassle.
• SM

  Sarah McLean

  Oct 6, 2026
  1.0
  Extremely disappointing experience with The Brick in Milton, and unfortunately one that has made an already stressful time even more stressful. My husband and I purchased a glider from this location in August, preparing for our first baby. I am in my third trimester. The glider was delivered approximately two weeks after we purchased it, but arrived damaged and had to be taken back. We were obviously disappointed, but understood that things can happen and were willing to work with the store to resolve the issue. Unfortunately, that is where the customer service has completely fallen apart. We were eventually told the replacement glider would not be available until November. At that point, we asked to speak with a manager because we felt this situation warranted some effort to make things right, especially given the circumstances and the fact that the item was damaged when it was delivered. The manager told us they would look into the situation and get back to us with options. It has now been two weeks with absolutely no update or movement. We have had to continue following up ourselves, despite being told that someone would get back to us. What is particularly frustrating is that we have been very clear that we are waiting for their response before exploring other options. Because of their lack of communication and follow-through, we have now lost valuable time and are left scrambling this late in my pregnancy. At this point, what should have been a simple purchase has turned into months of waiting, repeated follow-ups, uncertainty, and unnecessary stress. The glider was damaged when it arrived, the replacement is now taking over two months longer than expected, and even after escalating the situation to a manager, we still can't get a response or reasonable resolution. The only silver lining for us is thank god we decided to hold off on purchasing bedroom furniture from the Brick. After this experience, I would be extremely nervous about how that purchase would have turned out. This was our first experience with the Brick, and it will absolutely be our last. It feels like once they have your money, there is very little urgency, accountability, or concern about actually helping you when something goes wrong. Promises are made, but they aren't followed through on, and the customer is left doing all the chasing. We would never recommend The Brick in Milton based on this experience and will be taking our future furniture purchases elsewhere.
• JM

  Juan M

  Oct 4, 2026
  1.0
  When I scheduled the delivery, I specifically told the Milton Brick location that the old fridge needed to be taken away, and I was assured it would be. However, when the delivery arrived, the drivers were told it wasn’t included on the order, so they couldn’t take it. This wasn’t the drivers’ fault—it was an issue with the customer service representative I spoke to on the phone. I then had to call back and go back and forth to resolve something I had already clearly requested, and the issue still hasn’t been resolved. Because of this experience and the poor customer service I received from the Milton location, I am now requesting to return the product. I’ve purchased several appliances from the Milton Brick location, including my LG washer, dryer, and Styler. However, after this experience, I will not be purchasing from them again. This was extremely frustrating and disappointing. I even asked to speak with a manager, but the manager wouldn’t come on the phone to speak with me. The lack of accountability for their mistake and the way this situation was handled shows how little they value their returning customers. This was terrible customer service.
• KH

  Kristen Hack

  Sep 30, 2026
  5.0
  My husband and I absolutely love coming to, buying from & enjoying our brick furniture and products… ESPECIALLY from The Brick in Milton! Sanjay has been the greatest help to us since moving here and we have come back time and time again and received nothing but respect, great communication, kind gestures & wonderful customer service from him and the team! Between our couch, lamp set, fridge, mattress, bed set, gazebo… idk what we love most!!

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