The Brick

Reviews

• TC

  Tania Coppa

  Aug 15, 2026
  5.0
  This is our 4th coming to the Brick in Milton. We had an amazing experience from beginning to end with Gill, she was knowledgeable, patient, and kind! Thank you so much for such a great experience!!
• RT

  Richard Terashita

  Aug 13, 2026
  2.0
  Purchased our fridge from The Brick Milton, Ont. Sales rep was very helpful in choosing the model. During payment for our purchase we met with the manager and told them it was going to the basement. We took careful measurements and realized the model we chose was too big. We went back to the store and chose a smaller model. So delivery was delayed another day (Saturday). Even though delivery included removal of old fridge, we did that to save time for drivers staff. When driver arrived with new fridge he was surprised to learn it had to go downstairs. He said he needed a third man, he only had one helper. Next delivery day was the following Tuesday! That meant it was going to be a full week with no refrigeration. So on Sunday we decided to pick up our new fridge at the Brick warehouse and do it ourselves. It took 2 of us to manage delivery to the basement. We called the Brick Milton and asked for a credit. They refused any compensation. That’s how you don’t get customers back to your store. If that’s the policy of the Brick head office we will never shop there again and let everyone know about our experience with them.
• RF

  Reham Fawzy

  Aug 11, 2026
  5.0
  I had a great experience purchasing my appliances from The Brick, and I especially want to thank Rosie for her amazing customer service. She was very helpful, patient, and knowledgeable, and she made the whole process so easy and stress-free. She took the time to answer all my questions and helped me choose the right appliances for my needs. I really appreciate her professionalism and kindness. Highly recommend Rosie and The Brick!
• MA

  Mohammed Al-wardi

  Aug 7, 2026
  5.0
  I had a great experience with The Brick Milton. The team was professional, friendly, and highly skilled. They completed the installation perfectly in less than 10 minutes. Everything was done efficiently and with great attention to detail. Thank you for the excellent service—I really appreciate it!
• JB

  Jeremy Baron

  Jul 28, 2026
  3.0
  The in store sales people were amazing the product we love the delivery was messed up royally. The weather was bad that day our window was 12 to 3 x 6 o’clock. We had heard nothing. We watched us be next and the truck just went back. Unfortunately, it was involved in an accident and we hope everyone’s OK. Our problem is with the communication. No one called us about being three hours late. No one called us about the delivery being canceled. No one online on the phone or in the store wood answer our phone call and I will say my wife had to drive there the next day I had to drive there to reschedule because no one would answer and I called from the parking lot and when I went into the Milton store, no one was in there and four people were sitting at the desk and no one answered my phone call. They wanted to blame everyone else

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