The Brick

Reviews

• HH

  Henry

  6 days ago
  1.0
  I regretfully had a disappointing experience here. As first-time homebuyers, we were looking to purchase a full package of appliances and wanted to get pricing on everything we needed. It seemed like a straightforward process, but unfortunately, the follow-through was lacking. I was instructed to visit the store, choose the appliances we liked, and compile a list for a quote. After doing so over the weekend, I was told the salesperson, Damien, was recovering and would get back to me with pricing by midweek. When I followed up that Saturday, after the original deadline had passed, he assured me I would receive the quote by the end of the day. Unfortunately, nothing came through. I followed up again but received no response. Our last communication was on September 22, and even my realtor attempted to reach him without success. Perhaps this was an isolated issue with one salesperson rather than a reflection of the store as a whole. If so, I would recommend avoiding Damien and asking for Jonah instead, who seemed enthusiastic and willing to help. In hindsight, we wish we had gone that route from the beginning. We were also told not to seek quotes from other salespeople because they could not undercut one another, which was frustrating and left us with little recourse when communication broke down. Ultimately, I would recommend checking out Goemans Appliances just down the plaza. Their pricing was great, especially for anyone purchasing a full appliance package. It’s unfortunate that what should have been a positive experience for first-time homebuyers turned into a frustrating one, particularly when all we wanted was a quote and some basic follow-through.
• NS

  Neil Root (DJ SiFT)

  Oct 4, 2026
  5.0
  I had a really good experience shopping at The Brick. There was plenty of parking, and the in-store experience was made even better by Harsha, who was very friendly, helpful, and flexible. He took the time to work with my budget and helped me find a chair and loveseat that I was really happy with, including a 3-year warranty. I never felt pressured and really appreciated his willingness to find options that worked for me. I paid $99 for in-room delivery and setup. Since the two pieces came into stock at different times, they were delivered separately as soon as each one was available, which worked out well. The communication around delivery was also excellent. I received SMS updates, and within 24 hours of my scheduled delivery date, I was given access to an online tracking page with an estimated delivery window. The real-time tracking made it very easy to follow the delivery and know when to expect it. The in-home delivery and setup was quick and efficient, and the two gentlemen who handled the delivery did a great job. Overall, I'm very pleased with my experience at The Brick. From Harsha's service in the store to the communication and delivery experience, everything went smoothly. It's also great to support a Canadian-owned company. I'd definitely shop at The Brick again and would recommend giving them a look if you're shopping for furniture!
• ER

  E R

  Sep 29, 2026
  1.0
  When life gives you a lemon of a fridge : I purchased a retro frigidaire fridge on May 2nd, and paid extra for the extended warranty. It broke less than a month and a half into owning it, and I have been given the runaround for months. Each time when I call I am told "we will call you back " or "first thing tomorrow (at 1pm...) I'll call that company and get this sorted," or "they will reach out and give you a new fridge." This was a big purchase and I was so excited to finish our kitchen in our fixer upper (first time homeowner) house. I even rented a uhaul and drove it across london to pick it up myself. But now I have a lemon of a fridge, taking up space in my home and making me upset every time I look at it. I need this to be sorted, because I have no fridge and at this point - no more patience either. I do not recommend this location - unless you like spending lots of money only to be ghosted and have your groceries spoil. Please make this right - sincerely a first time and last customer. ---- Later the same day: Are you serious with this response The Brick (Owner) 4 hours ago We strive each day to go above and beyond for our valued customers and are alad to see that we have been able to provide vou with a positive shopping experience! We appreciate that you have taken the time to leave us a review and hope to see you again soon! Customer Experience Team
• GS

  Greg Stevenson

  Sep 26, 2026
  5.0
  Great shopping experience was looking at another store down the street was not happy with them Stopped at the Brick doubting i would find anything was greated by salesman Harsh he showed me many options no pressure at all until I found something I liked originally just purchased a sofa but I called back the next day to add the chair as well Was delivered today June 26th delivery guys were nice Was given care kit though when I was looking at it says on it do not use on Leather the furniture I bought is Leather
• YM

  Yolanda Martinez

  Sep 25, 2026
  1.0
  I purchased several appliances from The Brick and spent a significant amount of money on these items. I paid full price and expected to receive new appliances in proper condition, along with the level of customer service promised when I made the purchase. Unfortunately, my experience has been very disappointing. I feel that once I became a customer, The Brick no longer cared about resolving my concerns. The range arrived with the control panel and oven door out of place. I have already contacted service and was told that the oven door, bottom drawer and electrical panel need to be replaced. I have not even had the range for two months, yet it already requires several replacement parts. I expected a new appliance in excellent condition, not one that needs extensive repairs shortly after delivery. I believe the range I got was an used item. The refrigerator also started leaking and required a service visit. However, the range remains my biggest concern. I called The Brick again last week and was told that a manager would call me back, but I am still waiting and have not received any response. Please have a manager contact me within five business days of receiving this message. I expect The Brick to replace the range with a new, undamaged unit at no additional cost, arrange prompt delivery and removal of the defective range, and confirm the replacement schedule in writing. If a replacement is not available within a reasonable timeframe, I expect a full refund for the range, including delivery and related charges. Based on this experience, I would not recommend The Brick to others. When customers visit the store, they are promised excellent service and support, but my experience after paying full price has been the opposite. I hope The Brick will take responsibility for this situation and provide a fair resolution.

Frequently Asked Questions About The Brick