The Brick

Reviews

• SD

  Savvas Demetriou

  6 days ago
  5.0
  Excellent Service We had an absolutely wonderful experience with The Brick from beginning to end. Our salesperson, Sulaiman, was amazing. He was friendly, knowledgeable, patient, and genuinely helpful throughout the entire process. He made everything easy and never once made us feel pressured. It was a pleasure dealing with him. The reception staff were also fantastic. Everyone was welcoming, friendly, and professional, which made the whole experience even better. And I have to give credit to the delivery guys as well. They were professional, careful, courteous, and did an excellent job from start to finish. It’s not often that you get great service from everyone you deal with, but that was definitely our experience with The Brick. We really appreciate all the hard work and excellent customer service. A special thank you to Sulaiman Jaan for going above and beyond. We will definitely be recommending The Brick to family and friends!
• DI

  Desperado II

  Aug 16, 2026
  5.0
  I would not work with the salesman named Kevin, he added a $199 warranty on the total without informing my wife and was deceptive (perhaps unknowingly) about the quality of the furniture, actually telling her that the unit she was getting was better quality than the defective showroom model - what we got was much, much worse! While not his fault the furniture was defective, the adding of the 199 warranty was not above board - so examine your bill closely! The rest of the staff, are wonderful and made everything right, we were able to return the poor quality furniture and purchased better furniture from them, the operations manager and Braydon were fantastic to work with and the rest of the staff were friendly and helpful. They turned a one star review to a 5 star and we will shop there again. Also thank you to Dev and Richard who unfortunately had to deal with my anger on the telephone when the junk was delivered, they both told us they would make things right and they did! I own retail stores, and the true test of customer service is how a store handles legitimate complaints, they went above and beyond and earned more business!
• AC

  Anna C.

  Aug 12, 2026
  1.0
  I would give zero stars if possible. I ordered four kitchen chairs online and paid for delivery. They came two in a box. I put the first two together fine, but one of the chairs in the second box had a significant crack in the leg so I called the Brick and they said the easiest way to exchange was to bring it to the store and they would give me a new one. I reboxed the chairs and took it to the store when they let me know that the replacement order was in stock. I got to the store as it opened, and was the first customer at the passenger pick up. It took me almost an hour to get the new chair. They took the box of two chairs in, and then came out a half hour later with one new chair in a bag. I pointed out that I had given them a complete box, and that I was still owed one more chair. This was after waiting almost an hour. Then another guy came out to help the first guy and they took a chair out of the box that I had returned and gave it to me. I told them that the chair in the bag was missing the hardware, and they said that no, it was in there. I was so late for another stop I had to make so I left with the two chairs. When I started putting them together, of course I am now missing a set of hardware, as I suspected, and the other chair has holes that were drilled too far apart to assemble it - so it will be more calls to the store, having to wait again for replacement chairs, and again having to go in person to pick them up and wait and wait. Why did I pay for delivery if I have to run back and forth with defective chairs? And why did they say the hardware was in the bag when it wasn't. I am so done with this.
• CD

  Chris Davis

  Aug 8, 2026
  5.0
  I’m giving The Brick five stars for the excellent service and delivery experience. Although the delivery ran later than originally expected, the online tracker was a great tool. It showed my position in the delivery queue and reassured me that the truck was still making its way to me. The store called to confirm that the delivery was still coming, and the driver called again when they were about eight minutes away. The delivery team was friendly and professional, and they got all four appliances safely into place. The communication throughout the process was especially appreciated and made the long delivery wait much easier to manage. Overall, I was very happy with the service.
• SV

  Sab Zoo Vang

  Aug 5, 2026
  1.0
  I recently purchased a mattress from this location. The website says it is available at the location but when I arrived there to purchase it the sales representative said they never have anything in stock and only have one delivery a week. It was unfortunate that this was the case but I purchased the mattress anyways and waited a week. I was told I would get an email when it arrives and is available to be picked up. That never happened. I had to call them to get updated and was informed it was delivered to a different location. They said there was nothing they could do about it and I can either wait another week to pick it at the right location or go pick it up myself. Only after I picked it up was I given the email that it was available to be picked up at the wrong location. Deceptive website, poor service, and no accountability for their mistakes.

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