Brand Certified
The Brick
4.6(3062 reviews)
Certified by The Brick • May 17, 2026
Business Details
125 The Boardwalk, Kitchener, ON
N2N 0B1, Canada
Certified by The Brick • May 17, 2026
(519) 904-0106
Certified by The Brick • May 17, 2026
http://www.thebrick.com
Certified by The Brick • May 17, 2026
About
Certified by The Brick • May 17, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • May 17, 2026
Hours
Certified by The Brick • May 17, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
5/18/202610:00 AM - 9:00 PM
Reviews
4.6
3,062 reviews
5 stars
2,579
4 stars
167
3 stars
60
2 stars34
1 star
222
- RSRubal SinghMay 13, 20265.0Its our first time purchasing from Brick and our purchase was so smooth and we got exactly what we wanted. Thanks to Prabhnoor for being patient with us. He showed us so many options and we are very happy with our purchase!!!
- JWJennifer WilsonMay 5, 20261.0So disappointing!!! Our first visit to The Brick was great which is why we decided to buy the rest of our furniture here. However Vlad is a sales person who for some reason does not seem to think the customer should have any opinion on what they like. His opinion is all that matters. What I found most infuriating and disrespectful was when we were discussing our delivery date. I was saying what day worked for us and Vlad just kept talking over me trying to silence me. I’m not sure what year The Brick has trained their employees in but in 2026 women can have an opinion and can speak without being spoken to first. Only when my husband stepped in and told him that was unacceptable did he stop and listen to what was being said. This has made what was suppose to be an exciting and memorable time in our life to one I look back at with anger and frustration. Should have asked for Barry!!!
- KPKrysta PaquinMay 3, 20265.0We had a great experience with Brayden at The Brick in Waterloo. He was so kind, helpful, and patient while we were shopping for a patio sectional—with two young kids in tow, which isn’t always easy! He made the process smooth and efficient without being pushy at all. Truly appreciated his approach and would definitely go back to him again.
- HSHarwinder SinghApr 29, 20261.0We recently purchased furniture from 125 boardwalk,Kitchener, the brick location , We recently purchased furniture from The Brick. While the initial in-store experience was positive, the situation unfortunately declined after delivery. Some parts of our bed were missing upon arrival. A replacement delivery was arranged, but the incorrect parts were sent. To avoid further confusion, we visited the store in person to clearly explain the issue. However, the store manager’s response was disappointing—there was little accountability, and at times it felt like the responsibility was being shifted onto us. Our salesperson, Rohit, was helpful during the purchase process, but once the issue arose, he only shared a customer care email and did not follow up or assist further. The manager initially agreed to visit our home to verify the missing parts and assured us of a Sunday delivery. Unfortunately, this was later canceled due to a “personal emergency,” and we were asked to pick up the parts ourselves instead. Overall, this resulted in nearly three weeks of unnecessary delay and inconvenience. After weeks, we finally received a call from the operations manager, and we were told that $150 compensation would be sent to us for the inconvenience. However, we only received $28, which was quite disappointing and confusing. It’s not just about the money, but this added to the frustration and felt like very poor handling of the situation. A company’s service is reflected in how issues are handled after a sale, and in this case, the lack of follow-up, accountability, and clear communication was very frustrating. I hope this feedback helps improve the customer experience going forward👎
- JDJason DesjardinsApr 28, 20263.0Delivery people left the box spring for our bed in the hall downstairs instead of bringing it up to the bedroom. They said it would not fit even though we have a box spring the exact same size in a bedroom which went up via those very same stairs. Couch was left in a pile in the middle of the room in boxes and plastic. Last time we ordered from The Brick the delivery people assembled and setup our couch. Everything arrived in good condition.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for full details.
Can I cancel my order and receive a refund?
Yes, orders can be canceled before delivery or pickup at any Brick location. Refunds are processed to the original payment method, with some exceptions for cash payments and special orders.
How can I add an extended warranty to my product?
You can add an extended warranty during purchase online or in-store, or within 30 days after receiving your product by visiting a Brick store.
What types of delivery services does The Brick provide?
The Brick offers premium delivery services in most areas, uses third-party couriers for some locations, and ships via Canada Post for certain products. Delivery is not available in the U.S.
What installation and assembly services are available at The Brick?
The Brick provides licensed installation and assembly for appliances, electronics, and a variety of furniture at competitive prices.
What are The Brick store's regular opening hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00.
How can nearby stores like Marshalls Canada or Bed Bath & Beyond complement my visit to The Brick?
After shopping for furniture or appliances at The Brick, you can visit nearby Marshalls Canada for clothing and home goods or Bed Bath & Beyond for additional furniture selections, enhancing your shopping experience.
What dining options are close to The Brick for a meal or snack?
Nearby dining options include McDonald's Canada for fast food, South St. Burger for burgers, Coffee Culture Café & Eatery for coffee and meals, and Firehouse Subs for sandwiches.
How can nearby services like UPS Access Point enhance my experience shopping at The Brick?
UPS Access Point near The Brick provides convenient shipping and courier services, which can be helpful for sending or receiving packages while shopping in the area.
Brand Certified Facts from The Brick
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Certified May 17, 2026Yext Knowledge Graph
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