Brand Certified
The Brick
4.6(3,275 reviews)
Certified by The Brick • Oct 11, 2026
Business Details
125 The Boardwalk, Kitchener, ON
N2N 0B1, Canada
Certified by The Brick • Oct 11, 2026
(519) 904-0106
Certified by The Brick • Oct 11, 2026
http://www.thebrick.com
Certified by The Brick • Oct 11, 2026
About
Certified by The Brick • Oct 11, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Oct 11, 2026
Hours
Certified by The Brick • Oct 11, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
10/12/202610:00 AM - 9:00 PM
11/11/202610:00 AM - 9:00 PM
11/27/202610:00 AM - 9:00 PM
12/24/202610:00 AM - 9:00 PM
12/25/202610:00 AM - 9:00 PM
12/27/202611:00 AM - 6:00 PM
12/31/202610:00 AM - 9:00 PM
1/1/202710:00 AM - 9:00 PM
1/2/202710:00 AM - 7:00 PM
Reviews
4.6
3,275 reviews
5 stars
2,772
4 stars
174
3 stars
63
2 stars35
1 star
231
- HHHE Haslam6 days ago5.0I went to the Brick with my son to buy him a new bedroom set during their Midnight Madness sale. Vlad was our customer service representative and he was very friendly and provided a ton of information right off the hop. He answered all of my questions and also gave me some amazing deals!!! I would highly recommend this location and Vlad as your sales rep!
- JLJane LarchSep 30, 20261.0We purchased a stainless steel fridge here, and the delivery date was postponed further than what we were told during purchase. Obviously salesperson just wanted to complete transaction. After item was delivered, we noticed a shallow dent (cosmetic) near a corner of appliance. This was not that obvious in Daylight, but was very evident in evening hours with artificial (fluorescent) light. We complained to the Brick although slightly past 48 hour window and the salesperson said they'd take care of it even if this defect was noticed after the 48 hour window. After submitting pictures of cosmetic to their email address they replied they couldn't do anything (as 48 hour window expired), period....no suggestions - nothing. Taking the pics were hard enough - autofocus on phone cameras get confused with stainless steel.....clearly one department doesn't know what the other is doing....our only option now is to contact manufacturer's customer service.
- DRDulini RSep 30, 20261.0I had a very negative experiance with The Brick store and the purchase I did. I ordered a top load washer and when the delivery guys showed up, I came to know that I should have removed the old machine. Later within 30 minutes, I visited the store and talked to the sales rep Volodymyr and he was very defensive and did not TRY to provide any solution for me. Then I wanted to know any possibility of returning the item or removing the old machine from my garage. The store manager declined both saying the washer was out of the box and since everything did not happened in one service call they cannot pick the old machine in a later day. The delivery guys did not moved the washer with the box. Please think before you buy anything from The Brick. The customer service and support was very poor.
- VGVamsi K GantiSep 25, 20261.0Mr. Rohit’s handling of my return was extremely disappointing and unprofessional. After Mr. Aditya confirmed that I could return the bed board if it didn’t fit, I brought it back when it proved unsuitable for our bed. I spent 15–20 minutes explaining the situation to Mr. Rohit, but I felt dismissed rather than heard. His tone and approach made the situation unnecessarily difficult, and he ultimately declined to process the return and directed me to Customer Service. Thankfully, after raising the concern though Customer Serivce portal Mr. Richard stepped in, and helped resolve the issue. I sincerely appreciate his professionalism. The contrast was significant: one manager made the situation harder; the other took the time to actually resolve it.
- SPSarath PrasadSep 25, 20265.0We had a great experience purchasing our mattress and bed from The Brick, thanks to Barry. He was very friendly, patient, and knowledgeable throughout the entire process. He took the time to understand what we were looking for, explained the different options clearly, and helped us choose something that suited our needs and budget without making us feel pressured. The whole experience was smooth and comfortable from start to finish. We really appreciate Barry’s professionalism and excellent customer service. Highly recommend Barry!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for full details.
Can I cancel my order and receive a refund?
Yes, orders can be canceled before delivery or pickup at any Brick location. Refunds are processed to the original payment method, with some exceptions for cash payments and special orders.
How can I add an extended warranty to my product?
You can add an extended warranty during purchase online or in-store, or within 30 days after receiving your product by visiting a Brick store.
What types of delivery services does The Brick provide?
The Brick offers premium delivery services in most areas, uses third-party couriers for some locations, and ships via Canada Post for certain products. Delivery is not available in the U.S.
What installation and assembly services are available at The Brick?
The Brick provides licensed installation and assembly for appliances, electronics, and a variety of furniture at competitive prices.
What are The Brick store's regular opening hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00.
How can nearby stores like Marshalls Canada or Bed Bath & Beyond complement my visit to The Brick?
After shopping for furniture or appliances at The Brick, you can visit nearby Marshalls Canada for clothing and home goods or Bed Bath & Beyond for additional furniture selections, enhancing your shopping experience.
What dining options are close to The Brick for a meal or snack?
Nearby dining options include McDonald's Canada for fast food, South St. Burger for burgers, Coffee Culture Café & Eatery for coffee and meals, and Firehouse Subs for sandwiches.
How can nearby services like UPS Access Point enhance my experience shopping at The Brick?
UPS Access Point near The Brick provides convenient shipping and courier services, which can be helpful for sending or receiving packages while shopping in the area.
Brand Certified Facts from The Brick
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Certified October 11, 2026Yext Knowledge Graph
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