RONA+ Kitchener

Reviews

• GD

  Gerald DeGraaf

  today
  5.0
  Holly is a stalwart at the Pro desk, and always so friendly. Love getting in and out so quickly.
• RV

  Ravi Verma

  2 days ago
  5.0
  I feel, They are best to provide code-compliant items. If I need to find which is something code-compliant then it is my first stop. They usually keep such items. I guess, That's why there items Sometimes a bit costly compare to others, but in case of verification or insurance, they are good to have code-compliant stamps. Moreover with pro It gives me 5% off always which gives me better price compare to others.
• EM

  Eva Munch

  4 days ago
  5.0
  Great store and very helpful and friendly staff. The store is clean and well organized.
• AK

  Ashley Kingslor

  Oct 1, 2026
  1.0
  Staff can’t do their jobs. Was loading up two trollies with 40 bags of soil, as I was doing so, someone parked the forklift right in the exit, blocking our way through. The other sliding doors would not work. An ENTIRE GROUP OF STAFF were standing by the kitchen area, watching us struggle to get these 40 bags around the forklift. No one offered help. When we get to the cash, we see no cashiers. We are then rudely told “there’s all the self check outs right there.” I pointed out the fourty bags and he rolls his eyes and goes “well I guess I can help you” It seems like the employees are just there for show and a little group huddle to make it look like they work- but they don’t. Disgusting, embarrassing display of customer service. And this was just now- so be sure to check your cameras and see how ridiculous your staff works.
• MT

  Marwah Tawfeeq

  Sep 16, 2026
  1.0
  RONA Kitchener — Very Disappointing Customer Service This was by far one of the worst customer service experiences I have ever had. My husband and I have visited RONA Kitchener several times to purchase kitchen products. Unfortunately, every visit has ended with us feeling disappointed and ignored. On one visit, we went to purchase a kitchen sink for approximately $450. We spent a significant amount of time looking for someone to help us, but there was practically no employee available. We eventually left and went to Home Depot instead, where we received immediate and friendly assistance. A few days later, we gave RONA another chance. We went specifically to purchase a range hood for approximately $500. My husband went to Customer Service and asked for someone to assist us. We were told that someone would come to help. We waited 45 minutes. There was a female employee with red hair, only a few metres away from us. She looked at us but never approached us or even acknowledged that we needed assistance. I eventually approached her myself, but she completely ignored me while continuing another task. We went back to Customer Service and explained that nobody had helped us. We were told that this employee had been asked to assist us and was “busy.” We waited another 15 minutes in the range hood section. Nothing changed. What was particularly upsetting was seeing the same employee being friendly and helpful to other customers while repeatedly ignoring us. We cannot know her intentions, but the difference in treatment made both my husband and me feel that we were being treated differently because of our appearance and background. That feeling of being discriminated against was extremely upsetting. When we finally told Customer Service that we had received no assistance and that this was unacceptable customer service, the response was simply: “Well, she’s busy!” That was the final straw. We left and went directly to Home Depot. The difference was unbelievable. We asked Customer Service for help choosing a range hood. We were directed to the correct aisle, and before we even reached it, an employee was already waiting for us. He greeted us, asked how he could help, listened to what we needed, helped us choose the right product, and when it wasn’t available in the store, he took us to his desk and placed the order online for us. Because of that experience, we decided to purchase our sink and water filter faucet from Home Depot as well. In total, we spent approximately $1,500 at Home Depot — money that could have easily been spent at RONA. This is a perfect example of how one employee’s attitude and lack of customer service can cost a business a customer — and potentially thousands of dollars in future purchases. We have given RONA Kitchener several opportunities, and unfortunately, we have left disappointed every time. Thank you, Home Depot, for respecting your customers, valuing their time, and making us feel welcome. That is what good customer service should look like.

Frequently Asked Questions About RONA+ Kitchener