Leon's Furniture

Reviews

• AG

  Amy Gaines

  Oct 6, 2026
  1.0
  0 stars for this Leon’s. Ordered online Aug 21st. Said it would be in stock by Sept 3rd/4th. Check again online, and it says it’s arrived in Kingston! This is great, because it’s a mattress for my daughter at Uni. Then it all goes steadily downhill. Kingston says they don’t have the mattress, not sure when it’s shipping, but eta 2 weeks, be patient. I am patient. I wait until September 25th, call Kingston back. They say there is nothing they can do, they don’t know anything about when they will get stock, I have to email customer care. I email CC right away. Then I go online to the chat, where I am told Kingston cancelled my order after we talked on the 3rd/4th, never told me, and never refunded me. Also online it says I could order that day, and get delivery the next. How can that be if they don’t have stock? I call Kingston back. However, now they don’t pick up the phone, or call me back after I leave messages. CC calls me back on the 28th, I ask for my money to be refunded. It is now Oct 6th, and still no refund. Terrible customer service, I have never had such a poor experience. I was able to get another mattress for my daughter - from another business that was very kind and helpful. Will never shop at Kingston Leon’s.
• PS

  pritam sarkar

  Sep 30, 2026
  1.0
  This is by far the worst experience I have ever encountered, the lack of communication is beyond measure , For the context - I have bought a couch on Leon’s Kitchener on sale day with 1500 $ ,was told by the Kitchner rep the item was out of stock and will be available after 3 weeks ,to which I said I am moving and would like to take it from the new address , Fast forward to 5 months 0 info has been given on couch , canceled the order ,was told that I will see my refund “soon “ 2 weeks passed, no return money ,guess what I have been charged with my credit card continuously for an item I cancelled , This is entirely unacceptable and this shop is nothing but a disgrace,it is good for “lip service “ and I will make sure everybody knows the store and keep away from buying products .which takes forever to return money ,put blame on “transfer sales “ so on and so forth
• RM

  Roland Mack

  Sep 29, 2026
  1.0
  The delivery staff is fantastic. We ordered a living room set with a coffee table at the end of December between Christmas and New Year's. We where told that it would be six weeks for the future to come in. After many inquiries in regards to our future purchase with being lied to on some occasions we finally received our sofa and love seat in mid July. To this date 29 September we have not yet received our coffee table. I do not recommend dealing with this store what so ever. I would give them a -7 star for every month that we have been waiting for them to complete our future order beyond what we originally agreed to which was 6 weeks.
• BH

  Brianna Hunt

  Sep 20, 2026
  1.0
  Garbage. Absolute garbage! I would leave NEGATIVE STARS IF I COULD! ZERO! We ordered a couch in December 2024 with a 5 year warranty, and were told it would be here in January, and then February, and then March. You get the idea. We received it in MAY. The electric recliner broke in the outward position TWO MONTHS later! We have been after them for a new motor since then. We have been hung up on, left messages, waiting for call backs - to no avail. We just called again a few days ago to be told that our couch has ALREADY BEEN FIXED!!! Well I beg your finest pardon, because… NO! NO IT HAS NOT! You cannot reach the manager of the store. You are hung up on by associates. You get no where for nothing. I absolutely DO NOT RECOMMEND!
• OG

  Olivia Grundon

  Sep 5, 2026
  1.0
  If I could leave 0 stars I would. Read and listen to all the other bad reviews of this place they're right. I moved from Ottawa to Kingston at the end of August. I ordered a couch from Leon's Kingston in May 2026, and was told it would take 8-10 weeks (which would be end of July beginning of August) to get here. I was guaranteed by my sales associate that it would be here not only in time for my move, but way before. It is now September 5th and I have not received my couch. I have repeatedly called Leon's Kingston. The first time they told me that they couldn't get the couch from the supplier and had to order it from the manufacturer instead and that it would take longer because of that. I was never contacted to inform me of this change with my order. Had I been I would've cancelled my order. Subsequent times I've called they said it was on the next truck. I was told they only receive trucks on Friday. Every single time I called it was always the same story, It'll be on the next truck, the next week rolls around and it's not on that truck, rinse and repeat. It takes forever to reach them, I need to call 3-4 times every time and they do not respond to their voicemails. I am now in this constant loop of being told it is on the next truck and then it is not. I find it very hard to believe and frankly unprofessional that they as a company cannot know exactly what is on the truck that arrives on Fridays. The most recent call resulted in being told "hopefully" Friday September 11th or Friday September 18th. When I initially purchased my couch I figured that Leon's is a big box store and that they would have no issues getting the product. I later found out that Leon's Kingston is franchised and in fact not part of the bigger Leon's corporation. This explains why they clearly do not adhere to customer service standards as would a big box company. Needless to say, I have already given them the money for the couch, I have no hope in their customer service in communicating with me as to when it will arrive, and I have no idea when/if I will ever get it at this point. When I initially purchased it, it was boasted to me on the phone that the couch was manufactured in Canada. This gave me hope that it would arrive relatively quickly, I guess that was a selling tactic. The end of September will mark the 4 month period (16 weeks). Which is simply unacceptable from a customer stand point. After all of the back and forth I did with customer service the best they could offer was 10% or a free cordless vacuum (no mention of the brand, retail value, or description of the item). I am extremely unhappy with my experience, and it frankly adds to my daily stress to have to continue to deal with this company. I advise anyone who actually wants to receive the item they pay for to steer clear of this company.