The Brick

Reviews

• DG

  Dale Gibbons

  Aug 18, 2026
  5.0
  Just wanted to thank Owners Jeff Ahlsted and Cam Hill for their ongoing community support. I recently playing in a charity tournament that they had donated two high end pillows to. I was fortunate enough to win these pillows and they are terrific. Thank you so much for contributions to our community. Very much appreciated. Well done. P.S. We will be coming to your store to purchase a refrigerator in the near future. Help support you, for supporting us.
• KM

  Kathryn Moeller

  Aug 2, 2026
  1.0
  We ordered a sofa in May, paid in full, and were advised that the maximum delivery time would be six weeks. It is now the first week of August, and we still have not received our sofa. Throughout this process, the communication from our salesperson, Tony, has been extremely disappointing. It has been very difficult to obtain updates, with the explanation repeatedly being that "the supplier is having problems." On one occasion, we were told we would receive a callback on Monday with an update. When no call came, we were later told, "I didn't call you back because there was no update." Even if there was no new information, a courtesy call would have demonstrated a commitment to customer service. During our phone conversation today, Tony attempted to suggest that the delay was something we should have expected because the sofa was a special-order item. However, at no point during the purchase were we informed that it was a special-order item. In fact, we were told, "We get them in all the time—it's a very popular model," which led us to believe the delivery timeframe provided was realistic. While we understand that supply chain issues can occur, the lack of communication, inconsistent information, and poor customer service have made this a very frustrating experience. Unfortunately, based on how this purchase has been handled, we will not be returning to purchase from The Brick in the future.
• RL

  Rowan L

  Jul 29, 2026
  5.0
  We had a great experience at The Brick! Miruna Kelly helped us find the perfect appliances for our new home and made the whole process easy. She was friendly, professional, and gave us great advice without being pushy. Thanks for all your help, we really appreciate it!
• NN

  Nicole

  Jul 28, 2026
  5.0
  Joanne at The Brick in Huntsville was absolutely wonderful to work with. Incredibly helpful, patient and never made me feel rushed while taking my time deciding on the right mattress. She answered all of my questions and made the whole experience enjoyable and stress free. I really appreciate that she let me place my order while I was lying on my new mattress (floor model) it made for a fun and memorable shopping experience! You can tell Joanne genuinely cares about helping you find the right product.
• BD

  Barbara Draimin

  Jul 26, 2026
  5.0
  If there were seven stars, that's what I would give my salesperson Miruna and the delivery people too. From start to finish every detail was addressed. My couch is the perfect size and exactly what I wanted. I called or visited four other stores. Miruna was the one who listened carefully and recommended the perfect couch for me. We had to visit another Brick store to try out the couch as Huntsville did not have one on the showroom floor. It was well worth it. It all happened with humor and timeliness.

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