Brand Certified
The Brick
4.5(4,635 reviews)
Certified by The Brick • Aug 23, 2026
Business Details
1441 Upper James St, Hamilton, ON
L9B 1K2, Canada
Certified by The Brick • Aug 23, 2026
(905) 387-7002
Certified by The Brick • Aug 23, 2026
http://www.thebrick.com
Certified by The Brick • Aug 23, 2026
About
Certified by The Brick • Aug 23, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Aug 23, 2026
Hours
Certified by The Brick • Aug 23, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
Reviews
4.5
4,635 reviews
5 stars
3,884
4 stars
200
3 stars
89
2 stars57
1 star
405
- KRKristen Rogers4 days ago4.0Original chairs ordered were delivered in wrong colour. The Brick initially refused to take them back. The colour that was intended to be ordered was apparently discontinued, however the sample was still on the floor of showroom, which was how my coworker had picked it out for the office space. We were eventually able to get a new chair style ordered and was supposed to be exchanged on same date as delivery, but it was only scheduled to be a delivery and no pick up. Pick up we were told after contacting sales agent was then slated for 2 days after. This never happened as no one showed up. Then it was scheduled for the following week (today) and the returned chairs were picked up! All delivery people have been very friendly and kind. It is just unfortunate this took so long to remedy.
- FJFarzan JSN4 days ago1.0Very disappointing experience with The Brick. I purchased a GE stove and noticed problems literally the next day. Instead of assisting me, The Brick told me to contact GE directly, even though I had just purchased the appliance from them. I also emailed them multiple times and was ignored. The stove still has unresolved issues, including a defect inside the glass and an air-fryer function we haven’t been able to use. Very poor customer service. It’s bad customer service when you send a defected product to the customers house and refuse to resolve the issue. This was my first and last purchase from The Brick.
- GMGabrielle MyaAug 22, 20265.0We had such a wonderful experience at The Brick! We recently purchased a new queen bed frame, box spring, mattress, bed sheets, and cover, and we couldn’t be happier with our experience. A special thank you to our sales consultant, Olga Leite, who was absolutely amazing! She was so kind, patient, helpful, and genuinely cared about finding us exactly what we were looking for. She took the time to listen to what we needed, helped us find great options, and was able to find us some really good pricing on everything. Olga was incredibly sweet and made the entire shopping experience easy and enjoyable. We truly appreciate all her help and kindness. She went above and beyond to make sure we were happy with our purchases. If you’re looking for furniture and want great customer service, we definitely recommend The Brick and especially Olga Leite! Thank you so much, Olga, for all your help! ❤️ Gabrielle and Maden
- AKAsanga KirihenaAug 13, 20265.0⭐⭐⭐⭐⭐ I had a great experience today at The Brick on Upper James Street in Hamilton. I went there to purchase furniture for my new home, and Patrick F. provided excellent customer service throughout the entire process. He was very helpful, patient, professional, and made sure I understood all the options before making my decision. I really appreciate Patrick’s friendly attitude and the time he took to help me find the right furniture for my new house. Thank you, Patrick, for the excellent service! I highly recommend Patrick and The Brick Upper James Street to anyone looking for furniture and great customer service.
- CLChauntelle LloydAug 11, 20261.0I wouldn't even give them 1 star. I have been a long term returning customer of the Brick spanning over 20 years. I had purchased a surround sound home theater system (a flyer feature) and they had to have it shipped in due to none being on-site. I got an email stating it was in and I could come pick it up, then a phone call stating that it wasn't in but I would get a call soon. I then got that call in less than 48hrs saying it was ready for pickup. I went to grab it, the box was dirty but that can happen in transit.. I got home, opened the box, nothing was individually wrapped, batteries already in the remote, I thought it was weird but hooked it up anyway, rear speakers blown. I called them to discuss it, they asked for the serial number on the box and device only to discover they didn't match! They then said they could do nothing to help me. How does this happen?? I called and spoke and emailed head office, managers etc and even gave them video footage, previous interactions including call logs etc from prior to pickup and said they need to investigate their employees cause this is all sorts of wrong! Very disappointed in the recent service I had and will NEVER RETURN
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, please check the Satisfaction Guarantee page on The Brick's website.
Can I cancel my order and get a refund?
Yes, orders can be cancelled in any Brick location prior to delivery or pickup. Refunds go to the original payment method; deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase?
An extended warranty can be added during in-store or online purchase, or within 30 days after receiving your product by visiting a Brick store.
What are the store hours for The Brick in Hamilton?
Monday to Friday: 10 AM to 9 PM; Saturday: 10 AM to 7 PM; Sunday: 11 AM to 6 PM; Open 10 AM to 9 PM on November 11, 2025 (holiday).
What payment methods does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
Does The Brick offer delivery and curbside pickup?
Yes, The Brick provides delivery, no-contact delivery, and curbside pickup services.
How can I reach The Brick Hamilton by public transport and what nearby places can I visit?
The Brick is located at 1441 Upper James St, Hamilton. Nearby eateries like The Works Craft Burgers and Beer or Spring Grill House offer great dining options before or after your visit.
Are there any shopping options near The Brick Hamilton?
Yes, nearby you can find Marshalls Canada for clothing and department store shopping, and Talize for thrift and vintage items, making it convenient to combine shopping trips.
What entertainment options are close to The Brick Hamilton?
Cineplex Odeon Corp cinema is nearby, so you can enjoy a movie before or after visiting The Brick store.
Brand Certified Facts from The Brick
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Certified August 23, 2026Yext Knowledge Graph
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