RONA La Coop Agricole d'Embrun Ltd

Reviews

• RE

  Rhilee Eisenberg

  3 days ago
  1.0
  I am extremely disappointed with the experience my husband had at this location today. We placed an order two days ago, and when my husband went to pick it up today, the front-end employee told him that he needed to go to the lumberyard. He went to the lumberyard, only to be told that they did not have the order. My husband showed the employee the order confirmation, and he then realized that the order had never actually been picked, despite it being placed two days earlier. Unfortunately, the experience only got worse from there. The employee helping my husband was not helpful at all. He refused to speak English with my husband, despite clearly understanding that my husband does not speak French, and was visibly annoyed that he had to assist him. On top of that, when the issue with the order was being addressed, the employee tried to refuse my husband the free bag that had been offered to us over the phone. We had already accepted that offer as a solution because the correct product was not available. It should not have been another argument or inconvenience when we were already dealing with an order that had never been prepared. The entire experience showed a serious lack of organization and customer service. An order should not sit for two days without being picked, customers should not be sent from one department to another trying to locate an order, and customers certainly should not have to argue with an employee to receive something that had already been offered and agreed upon. As a wife, I can tell you that in most circumstances, I will simply drive into the city to shop at another RONA location or go to Home Depot if necessary. We are more than willing to drive elsewhere to receive better service. We are extremely disappointed with this location. Step up your customer service game, because you are losing customers who are willing to take their business elsewhere.
• SS

  surprenanp

  Sep 3, 2026
  4.0
  Staff is helpful. Store is well stocked.
• GL

  Gabrielle Laurin

  Aug 18, 2026
  1.0
  Yesterday I drove into Embrun looking for house plants. I’d checked the website and it was posted that there were a number of them available. I looked in the “greenhouse” area and couldn’t find any so decided to ask associates at the front till. I’m a bone cancer survivor, with an internal total leg prosthesis, and recently had major surgery, on the same leg. I’m also on a number of medications that make me easily overheat so the summer weather isn’t helping my situation. I am currently using a cane to get around and have never felt judged for doing so, until yesterday. I approached the front cash, where 2 younger associates were standing. I politely asked about where to find house plants in the store and I was met with a short “we have none if they’re not in the greenhouse”. The girl who wasn’t speaking was staring at me, judging, from across the counter. When I turned to leave I glanced back and caught them “wide eying” each other and giggling. I was floored. I even noticed as she watched me walk out, giggling. I’m an adult so instead of making a scene, I left. I have been through too much in my life to allow the immaturity of others to bother me. However, I felt it was important to post this as a warning to others entering the store and/or staff.
• GC

  George C

  Aug 15, 2026
  5.0
  Friendly store!
• AG

  Andrew Goodfellow

  Aug 6, 2026
  1.0
  I have been going to Rona in Embrun for the last 5 years and never had an issue until this summer! I placed an order online for pick-up for 3 folding chairs, 2 bottles of resisto crack filler and a large bag of polymeric sand in May! I picked up everything aside from the polymeric sand as it was not ready! Went back on July 02 - when the sand was estimated for pick up ( didn’t get a notification but I thought maybe it was a glitch or something). Was informed the polymeric sand was not ready, no problem! Waited a few more days, nothing. Reach out to the customer service email for additional help. Was advised the store was aware and I could pick up my sand. Went to the coop, the store had no idea what I was talking about, no problem. Spoke to the manager, he ordered the sand and advised would he would call and let me know when to pick it up! I get the call to come get it, I show up a couple days later ( was out of town). Arrive to find out the shipped my sand to Ottawa for some reason! It has now been a week and I have heard nothing, reached out to customer service again, crickets! Needless to say this has been the worst experience I’ve had! Never thought it would take 2+ months to sort this out. Hoping to get my sand or 39.99 but needless to say, I doubt I will be back after this!

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