Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Went to store. Salesperson followed us around and barely gave us time to discuss our intended purchase, to the point we left to discuss so we had a minute to breath. We called back and ordered our furniture. Promised free in home white glove delivery and install of our couch, this is important as I told the salesperson the couch is large and the space to deliver it is small. Its also very very heavy so I dont want to bring it up myself. Well as expected delivery guys refused to bring it up stating it wouldnt fit (before they even entered the home). They left it on the bottom floor and repeatedly refused to really even attempt putting it where it needed to go. Well after they left my wife and i managed to bring it upstairs, without too much difficulty other than it was incredibly heavy. Reached out to customer service as I was obviously upset. They said send an email which I did. Now its been over a week and no response from anyone. I had intended to go back to purchase even more furniture for our home but now I will go somewhere else. Its one thing to not deliver it but to not answer a customer complaint is ridiculous in 2026.
PH
patty davis (Hornytiger)
2 days ago
5.0
Friendly staff and very helpful with the frig is got.
JH
jason hesch
Oct 2, 2026
5.0
Excellent delivery service the guys were friendly, polite and very efficient.
Great experience from start to finish!! Very happy with the service we received.
CK
CAROLLE KERFOOT
Sep 27, 2026
5.0
We went in today to purchase a couple of appliances and look at a TV. We were instantly pleasantly greeted by Montana she was wonderful. New everything about every item and product and not pushy. We purchased everything all done in and out within an hour or less. Just love that store. Our second purchase and we will be back!
LS
Lynda Sager
Sep 17, 2026
5.0
Ted was so friendly and helpful. Also another employee told me to look at the Italian furniture in the front show room. Bingo! What a great idea. After measuring at home, just going in to purchase as last day of incredible sale. This Italian furniture is
beautiful and the price is better than fair. Thanks for making my day after a 2 year hunt for the right pieces for my waterfront home. Cant wait for delivery!
Lynda Sager,
Thornbury
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for details.
Can I cancel my order and get a refund?
Yes, orders can be canceled and refunded before product delivery or pick up, either online or in store. Refunds are made via the original payment method, with some conditions for deposits on special orders.
What are The Brick Collingwood store hours?
The store is open Monday to Friday 10:00 AM to 6:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 11:00 AM to 5:00 PM. Holiday hours may vary.
What brands does The Brick carry?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, Tempur-Pedic, JBL, Amazon, and many more.
What types of products can I find at The Brick?
You can find furniture, mattresses, appliances, home electronics, and related items like sofas, dining tables, washers, dryers, TVs, and patio furniture.
What pickup and delivery services are available at The Brick?
The Brick offers curbside pickup, home delivery, and no-contact delivery services.
What are the pickup hours at The Brick Collingwood?
Pickup is available Monday to Friday from 12:00 PM to 6:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 11:00 AM to 5:00 PM.
What nearby furniture and appliance stores can I visit around The Brick Collingwood?
Nearby, you can visit Foley's Furniture & Appliances and Chatterson's Furniture and Appliances for additional furniture and appliance options.
What automotive services are near The Brick Collingwood?
Several car dealers and automotive services are nearby including Collingwood Toyota, Collingwood Nissan, Blue Mountain Honda, and Lewis Motor Sales Inc.
Are there any community or event venues near The Brick Collingwood?
Yes, The Larder & Lounge offers concert and event planning services, and the World Worship Revival Centre provides community services nearby.
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