Brand Certified
RONA Carleton Place
3.9(329 reviews)
Certified by RONA Carleton Place • Aug 23, 2026
Business Details
535 McNeely Avenue, Carleton Place, ON
K7C0A8, Canada
Certified by RONA Carleton Place • Aug 23, 2026
(613) 253-6173
Certified by RONA Carleton Place • Aug 23, 2026
https://www.rona.ca/en/store/ontario/carleton-place/rona-carleton-place-33690
Certified by RONA Carleton Place • Aug 23, 2026
About
Certified by RONA Carleton Place • Aug 23, 2026
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreRONA
RONA Carleton Place has the best articles and products for your renovation, construction, and home decoration projects.
Details
- DeliveryAvailable
- DebitAvailable
- Cash onlyNot available
- Curbside pickupAvailable
Location
Certified by RONA Carleton Place • Aug 23, 2026
Hours
Certified by RONA Carleton Place • Aug 23, 2026
Monday7:00 AM - 8:00 PM
Tuesday7:00 AM - 8:00 PM
Wednesday7:00 AM - 8:00 PM
Thursday7:00 AM - 8:00 PM
Friday7:00 AM - 8:00 PM
Saturday7:00 AM - 6:00 PM
Sunday8:00 AM - 6:00 PM
Reviews
3.9
329 reviews
5 stars
153
4 stars
82
3 stars
32
2 stars
20
1 star
42
- CEChris EllisAug 12, 20265.0Great store with lots of inventory and friendly staff!
- WWWendyJul 25, 20265.0Excellent customer service! Well laid out, clean store.
- ATAnnu Anna ThomasJul 13, 20265.0I had an excellent experience in the tile section. Genny went above and beyond to help me choose the right tiles for my project. She was incredibly experienced, knowledgeable, and resourceful, answering all my questions and offering helpful advice throughout the process. Her outstanding customer service made everything so much easier. Thank you, Genny, for all your help!
- BBBJul 2, 20261.0I have no idea how this store stays in business. Everytime I go in is completly empty and now i understand why. I went in with the intent to buy a high end BBQ that I saw at a good price. Think I could find any staff....nope. The staff I saw were just standing around talking and joking or just walking past me not one person can I help you with anything. I walked around and looked over few bbq's so I was there for a good while and not one staff stopped or assisted me at all I could not believe it. I just left went across the road to HD and spend my money there as they immediately ask can help you, any questions...etc. Rona needs to work at HD for a day to learn how customer assistance is done the right way. I gladly spend a substantial amount and I am enjoying my BBQ thanks to HD. I will as well be adressing this with RONA corporate as this is embarassing how this store and customer assistance is handled.
- THTerry HarronJun 23, 20262.0The cashier knew her stuff, but was busy helping another customer. But she was awesome. The so called help in the lumber yard were able to determine that they were in fact in Carleton Place, but other than that you were on your own. Probably won't be back.
Frequently Asked Questions About RONA Carleton Place
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Carleton Place's return policy?
You can return most products in their original condition within 90 days with your receipt for a refund, exchange, or store credit. Appliances have exceptions. More details at https://www.rona.ca/en/returns-and-refunds.
How can I check the status of my order at RONA Carleton Place?
Check your order status online by entering your order number and email on RONA's website or logging into your account. You'll get email updates on order status changes.
Does RONA Carleton Place offer delivery and curbside pickup services?
Yes, RONA offers both curbside pickup and delivery services. Delivery is free for parcel orders over $49. Truck delivery is available for larger items at $79 in most stores.
What payment methods does RONA Carleton Place accept?
Online purchases can be paid with Mastercard, Visa, Rona credit card, or PayPal. In-store payments can be made via Visa, Mastercard, cheque, or cash.
What are the store hours for RONA Carleton Place?
Monday to Friday: 7:00 AM to 8:00 PM; Saturday: 7:00 AM to 6:00 PM; Sunday: 8:00 AM to 6:00 PM.
What brands are available at RONA Carleton Place?
Brands available include KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, Cub Cadet, Craftsman, Black and Decker, Nest, Whirlpool, and Kitchenaid.
What installation services does RONA Carleton Place offer?
They offer installation for appliances, flooring, cabinets and countertops, roofing, decks, fences, windows and doors, bathroom and plumbing, water heaters, natural gas lines, and more.
Which places near RONA Carleton Place are good for grabbing a meal?
Nearby eateries include Subway for sandwiches, Zaks Diner Carleton Place for diner food, Shawarma Place for Mediterranean cuisine, and Starbucks Canada for coffee and snacks.
Are there other stores near RONA Carleton Place where I can find office supplies or printing services?
Staples Carleton Place and Staples Print & Marketing Services are nearby and offer office equipment and printing and sign-making services.
Can I find other home improvement or hardware stores near RONA Carleton Place?
Yes, Canadian Tire is nearby and offers hardware, automotive, and department store products, complementing RONA's home improvement services.
Brand Certified Facts from RONA Carleton Place
This information is certified by RONA Carleton Place and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 23, 2026Yext Knowledge Graph
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