Brand Certified
The Brick
4.6(3,818 reviews)
Certified by The Brick • Aug 30, 2026
Business Details
990 Fraser Drive, Burlington, ON
L7L5P5, Canada
Certified by The Brick • Aug 30, 2026
(905) 333-5533
Certified by The Brick • Aug 30, 2026
http://www.thebrick.com
Certified by The Brick • Aug 30, 2026
About
Certified by The Brick • Aug 30, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Aug 30, 2026
Hours
Certified by The Brick • Aug 30, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
Reviews
4.6
3,818 reviews
5 stars
3,203
4 stars
222
3 stars
92
2 stars38
1 star
263
- GSGail Sharpy2 days ago1.0Purchasing furniture from this store was one of the biggest mistakes our lifetime. From the shady dealings and shake downs from the sales representatives that have absolutely no idea what products they are selling customers to the numerous issues that continue 2 months after our purchase from delivery issues, non existent customer service at this store in particular and just blatant disregard for customer care. We will never purchase anything from this store and probably the Brick again. The Brick corporation needs to rethink their approach to allowing and hiring such uneducated, unskilled, blatantly unprofessional, scammers as representatives of the business as a whole, because if paying customers continue to experience what we have and continue too, the Brick is going to fold like a lawnchair.
- AZAl Zedder4 days ago2.0My experience here was not the greatest. We had a younger gentleman assisting us, he said these mattresses were in stock but then he said he wanted to check and he disappeared for over 20 minutes. I didn't want to wait any longer as I had to get back to work so I left. Bought my mattress at Ikea instead.
- ECEmily Chislett4 days ago1.0The Brick in Burlington probably had the worst customer service I have received on a 5000+ dollar purchase I made for my first apartment and first big furniture purchase I have made. I could write a novel on it but I am choosing peace lol. The salesman, Aaditya, was sleazy and disingenuous and when we tried to return nightstands (One still in the box and one out of the box but not used) in which HE messed up and sent the wrong one, he tried to tell us it was our fault. He was nice to my boyfriend's face but as soon as he asked for the general manager or were around customer service (who were also useless by the way) he switched and said it was our fault. We called numerous times asking for the general manager, and was either told they were not in or the customer service were defensive of why we were asking to speak to them. I don't even need the nightstands and don't even care for my money back at this point, I just want it out of my sight. I understand if the one that was open can't be returned but trying to return an unopened, unassembled, untouched nightstand that I was wrongly sold (which I have proof of if needed) should have no issues and the team should have at least been cooperative, considering the circumstances and big purchase I made. I was also pressured into and given the wrong impression about signing up for a Flexiti credit card but I won't get into that in this review. I just associate the furniture with the terrible, dismissive and dehumanizing experience that my boyfriend and I had and will not shop there again. Do better guys, is this seriously the kind of people you want to be known as?
- SMSANDEEP MENDIRATTA4 days ago1.0My first experience with The Brick Burlington and feels cheated. We purchased Queen bed set especially flor model which was sold by Sales Agent Paras with many good things about the stuff. The purchase was done including delivery and installation. Goods were delivered with broken legs and we were told that Installation team will fix. Goods were delivered on Aug 11 and till today they are not able to find the parts, Screws etc. the sales agent Paras is a cheat and he even did not answer our calls neither returned any call. When we visited the store he even did not come in front of us. Team over promised and we are still struggling to get the solution. I would highly recommend not to buy anything from Burlington store. The entire team wants to just sell and no concern for the customer pain. I am asking them to pickup the stuff from my house and there is no response so far. This is absolutely mental harassment for us and we are stuck with them with no answers to us.
- JGJayce GouldAug 19, 20261.0Bought a couch in 2025. Tore immediately due to the fabric being to tight. A repair man came three times over the course of 6 months to repair. They said they would give me new fabric slip for the couch. Waited another 6 months for that only to be told they ordered the wrong part. I will never purchase from this hell hole again. I am contacting a lawyer to resolve my issue and will be blasting my experience anywhere I can. Eat it Brick.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. Visit the Satisfaction Guarantee page on The Brick's website for detailed information.
Can I cancel my order and receive a refund?
Orders can be canceled and refunded prior to product delivery or pickup. Refunds are made to the original payment method, with some exceptions for cash payments and special order items.
What payment options does The Brick accept?
The Brick accepts American Express, cash, financing, Mastercard, and Visa as payment options.
What are the store hours for The Brick in Burlington?
The Brick in Burlington is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may differ.
What services does The Brick offer besides product sales?
The Brick offers delivery, product removal and recycling, warranties and protection plans, installation, assembly, service, and repair services.
Does The Brick provide curbside pickup and no-contact delivery?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
Which brands can I find at The Brick?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more for furniture, appliances, and electronics.
What nearby businesses could I visit around The Brick in Burlington?
Near The Brick, you'll find UW Burlington, Phenom High Performance Medicine Clinic, Arctic Spas Burlington, Cosmaroma Home Renovation Supplies, and several professional and business services.
How can nearby places like UW Burlington or Arctic Spas Burlington benefit my visit to The Brick?
If you're visiting The Brick, you might combine your trip with stops at nearby UW Burlington for business or educational needs, or Arctic Spas Burlington for home relaxation products. This proximity makes errands or shopping trips more efficient and enjoyable.
Brand Certified Facts from The Brick
This information is certified by The Brick and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
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