Brand Certified
The Brick
4.6(3605 reviews)
Certified by The Brick • May 17, 2026
Business Details
990 Fraser Drive, Burlington, ON
L7L5P5, Canada
Certified by The Brick • May 17, 2026
(905) 333-5533
Certified by The Brick • May 17, 2026
http://www.thebrick.com
Certified by The Brick • May 17, 2026
About
Certified by The Brick • May 17, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • May 17, 2026
Hours
Certified by The Brick • May 17, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
5/18/202610:00 AM - 9:00 PM
Reviews
4.6
3,605 reviews
5 stars
3,015
4 stars
212
3 stars
90
2 stars37
1 star
251
- PSPardeep Singh3 days ago5.0We visited The Brick today, and Sid provided outstanding customer service from the moment we walked in. He took the time to understand our needs and recommended products that truly suited us best. Friendly, knowledgeable, and genuinely helpful throughout—Sid is truly a gem to the team!
- SSSukhman Saini3 days ago5.0We recently got our first new dining set from the store, and Sid guided us through everything and helped us grab an amazing deal. We weren’t even planning on buying one, but with the great deal and how helpful Sid was, we ended up getting the dining set. Thank you for the great service!
- RGRick GreenspoonMay 2, 20263.0Went in for an advertised flyer special, and the salesperson tried really hard to upsell, which we definitely did not want. Once paid for, we were instructed to go to the back of the store for pick up. We had to wait a good 5-10 minutes for anyone to answer the door, and when they finally did, had to wait an additional 15 minutes for anyone to find and bring our item for pick up. We were not impressed with the process.
- KIKissable K9 Clinic Inc.Apr 30, 20265.0I recently visited The Brick in Burlington to outfit my home with a full suite of new appliances, and I had the absolute pleasure of working with Mehr. From the moment I walked in, Mehr provided a masterclass in customer service. What really stood out was his deep technical knowledge. He didn’t just show me the products; he explained the specific features of the LG washer/dryer set and the Samsung kitchen suite, helping me understand exactly how they would fit my needs. He was incredibly kind, patient, and never made me feel pressured, which made the entire high-stakes purchase feel seamless and stress-filled. It is rare to find a salesperson who balances professional expertise with such a genuine, friendly demeanor. Mehr is a massive asset to The Brick team, and his dedication to his customers is the reason I’ll be recommending this location to everyone I know. If you're looking for someone who actually knows their stuff and treats you with respect, ask for Mehr!
- JJJeffApr 14, 20261.0I visited The Brick yesterday, April 14, 2026, and I can honestly say it was one of the worst customer service experiences I have ever had. At the end of 2024, I had a flood in my home and had to replace a significant amount of furniture and appliances. I purchased numerous items from The Brick, including a fridge, washer and dryer, couch, end tables, and a computer chair. As you can imagine, I spent thousands of dollars with your company. The reason for my visit was the computer chair I purchased, which I use every day for work. The chair has now broken at multiple weld points. In my professional experience, having previously sold contract furniture to universities and colleges across the GTA, this should never happen. A weld failure like this is clearly a manufacturing defect, and in my years in the industry, any manufacturer or manufacturer’s representative would have immediately replaced the chair without hesitation, regardless of warranty status, because this is not normal wear and tear. Despite explaining this, I was told that because the manufacturer’s warranty is only one year—and the chair is now one year and two months old—there was nothing The Brick could do. I was told I would need to contact the manufacturer myself, which, of course, is based in China. I found this unacceptable, especially considering The Brick is the retailer that sold the product and undoubtedly has direct contact information for the supplier. What made the situation even worse was that I explained this chair failure nearly caused serious injury. I almost split my head open when it collapsed, and I had to go to the hospital to ensure I had not suffered a concussion. Even after sharing that, the staff were extremely dismissive, rude, and visibly rolling their eyes, as though I was making an unreasonable request, when all I was asking was for The Brick to stand behind a defective product that they sold. For additional context, I weigh under 200 lbs, and this chair is rated well above that capacity, making the failure even more concerning. I strongly encourage The Brick to take a serious look at how its employees treat customers—especially loyal customers who, only a year ago, spent thousands of dollars in your store. I used to recommend The Brick regularly, but based on this experience and the significant decline in customer service I have witnessed over the past 10 years, this will very likely be my last purchase with your company. The level of service I received was truly atrocious.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. Visit the Satisfaction Guarantee page on The Brick's website for detailed information.
Can I cancel my order and receive a refund?
Orders can be canceled and refunded prior to product delivery or pickup. Refunds are made to the original payment method, with some exceptions for cash payments and special order items.
What payment options does The Brick accept?
The Brick accepts American Express, cash, financing, Mastercard, and Visa as payment options.
What are the store hours for The Brick in Burlington?
The Brick in Burlington is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may differ.
What services does The Brick offer besides product sales?
The Brick offers delivery, product removal and recycling, warranties and protection plans, installation, assembly, service, and repair services.
Does The Brick provide curbside pickup and no-contact delivery?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
Which brands can I find at The Brick?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more for furniture, appliances, and electronics.
What nearby businesses could I visit around The Brick in Burlington?
Near The Brick, you'll find UW Burlington, Phenom High Performance Medicine Clinic, Arctic Spas Burlington, Cosmaroma Home Renovation Supplies, and several professional and business services.
How can nearby places like UW Burlington or Arctic Spas Burlington benefit my visit to The Brick?
If you're visiting The Brick, you might combine your trip with stops at nearby UW Burlington for business or educational needs, or Arctic Spas Burlington for home relaxation products. This proximity makes errands or shopping trips more efficient and enjoyable.
Brand Certified Facts from The Brick
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Certified May 17, 2026Yext Knowledge Graph
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