Brand Certified
The Brick
4.6(3,709 reviews)
Certified by The Brick • Jul 05, 2026
Business Details
990 Fraser Drive, Burlington, ON
L7L5P5, Canada
Certified by The Brick • Jul 05, 2026
(905) 333-5533
Certified by The Brick • Jul 05, 2026
http://www.thebrick.com
Certified by The Brick • Jul 05, 2026
About
Certified by The Brick • Jul 05, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Jul 05, 2026
Hours
Certified by The Brick • Jul 05, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
8/3/202610:00 AM - 9:00 PM
Reviews
4.6
3,709 reviews
5 stars
3,112
4 stars
217
3 stars
91
2 stars37
1 star
252
- KNKC NB4 days ago5.0Staff here are so friendly and helpful, not pushy whatsoever. They are very knowledgeable and really get you the best deal they can. Lots of great furniture to choose from also. Thanks Hemi for taking such good care of us and being so patient too! Oh and the delivery people were extremely nice and respectful of our home when setting up the couch.
- TBTracy BurtJun 28, 20265.0The delivery team was great! They really knew their stuff (including the limitations of the space vs. the furniture), which meant returning one piece as the potential damage to the walls during delivery was not a risk worth taking. Their expertise was appreciated (even though it was disappointing to not be able to have the larger part of the set). Kudos for knowing your stuff!
- MOMiller OzaJun 22, 20261.0Very poor customer service, especially coming from the store manager/possibly regional manager! I bought a frame tv for close to 3500$. Paid for installation. Installers came 2 weeks later, opened up the box and said they cant install it! The brick refuses to take back the TV because it is open now! I never opened the box. It was the brick installers who did. Now, the manager says he will refund me 250 dollars for the installation. However, im stuck with a TV and have to now figure out the installation myself. I live in a remote part of ontario and the install will cost me 600$ here. The brick has really let me down this time. Previously I bought 20,000$ worth of goods in 2021 for my home and didn't have any issues, but this time it was/is a very stressful experience. I think the store just wants to meet their quotas and the managers want their commission. Nothing wrong in that, but that's where they do good sales but offer poor service/experience. Now I know where to not take my business again in the future. Im seriously contemplating going to the bureau/court to resolve this matter.
- PBPhilipp BauerJun 22, 20263.0All in all was a good experience the delivery and delivery team was fantastic. In store experience was good but picking up the tv was hassle as I came in the evening and the floor model tv was not prepared at all and had to wait about 45 minutes as they scrambled to get everything together. Guy at the warehouse was super cool and nice. I think through the sales end they could have made sure this was ready , as the TV I bought was still sitting on the floor in use. Also since I took the floor model I asked for a discount and they gave me a free sound-bar instead. Sounds nice and I appreciate it but it doesn't work with my tv or any tv in my house for that matter. I think some due diligence and ensuring it works would be common sense. Also I called in about it and they basically said too bad. I think they could have made some effort to find a solution. All in all i'm happy, the couch has a defect and waiting for the technician to come in a add the final touches to my order.Would i go back here again, probably but I would make sure of some things and be much more cautious ensuring my order is prepared upon arrival and that accessories work with my product.
- WDwendy davisJun 17, 20261.0Purchased a lift/recliner chair April 19/26 delivery April 24/26. Purchased warranty as well. At about 3 weeks chair is slanting down on right side contacted customer service and they set up a file for an inspection. Technician finally shows up and determined everything electrical is fine which I agree with. BUT insists that the tilt is “normal wear and tear” that cushions often sink down over time. I totally disagree. I think it’s the bottom frame Today is June 17/26. I haven’t even had the chair for two months yet. !!!!! I have been contacting customer service and also requested store manager to call me No response!!! I feel someone should at least come out to turn chair over and check the assembly. I’m not happy with this situation at all. If they can’t fix it I should be able to get a refund/ replacement in my opinion
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. Visit the Satisfaction Guarantee page on The Brick's website for detailed information.
Can I cancel my order and receive a refund?
Orders can be canceled and refunded prior to product delivery or pickup. Refunds are made to the original payment method, with some exceptions for cash payments and special order items.
What payment options does The Brick accept?
The Brick accepts American Express, cash, financing, Mastercard, and Visa as payment options.
What are the store hours for The Brick in Burlington?
The Brick in Burlington is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may differ.
What services does The Brick offer besides product sales?
The Brick offers delivery, product removal and recycling, warranties and protection plans, installation, assembly, service, and repair services.
Does The Brick provide curbside pickup and no-contact delivery?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
Which brands can I find at The Brick?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more for furniture, appliances, and electronics.
What nearby businesses could I visit around The Brick in Burlington?
Near The Brick, you'll find UW Burlington, Phenom High Performance Medicine Clinic, Arctic Spas Burlington, Cosmaroma Home Renovation Supplies, and several professional and business services.
How can nearby places like UW Burlington or Arctic Spas Burlington benefit my visit to The Brick?
If you're visiting The Brick, you might combine your trip with stops at nearby UW Burlington for business or educational needs, or Arctic Spas Burlington for home relaxation products. This proximity makes errands or shopping trips more efficient and enjoyable.
Brand Certified Facts from The Brick
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Certified July 05, 2026Yext Knowledge Graph
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