Leon's Furniture

Reviews

• MH

  Michelle Hoover

  5 days ago
  1.0
  I bought a fridge and stove on October received my stove in January still waiting on my fridge and it's now the middle of May
• BT

  Berton Trapper

  May 10, 2026
  5.0
  Shazia did an amazing job at showing us all the options Leon’s had to offer. Very friendly and helpful. We will be coming back to purchase anything we need for our home in the future 10 outta 10.
• FS

  Fiona S

  May 4, 2026
  1.0
  Believe the negative reviews about customer service. It’s very hard to reach anyone by phone in the evening, and you’re pushed to email instead. Even when I asked for a call, they didn’t follow up—just repeated “as per my previous email” without addressing my concerns. When I did call in, the interaction felt dismissive and unhelpful. I also had a poor experience with their service technicians: I took a day off work, waited hours, and they cancelled shortly after the scheduled time. Overall, very disappointing communication and follow-through after purchase.
• ED

  Emily DeJong

  May 2, 2026
  5.0
  We had an amazing experience with Shazia! She was extremely welcoming, friendly, and helpful with our purchase. She was knowledgeable and really helped guide us through our purchase without being overbearing! Definitely would recommend her!😁
• SW

  Shannon Watson

  Apr 17, 2026
  5.0
  I recently had a mixed experience at Leon’s in Brantford. Initially, everything went very well. My salesperson, Chris, was excellent—approachable, not pushy, and genuinely helpful in guiding me toward the right purchase. Unfortunately, one of the items I purchased was damaged during shipping. When I brought this to the store’s attention, I had the opportunity to work with Allie, the manager, who handled the situation exceptionally well. She went above and beyond to resolve the issue, remained friendly throughout, and followed through on everything she promised. I also had positive interactions with other staff members. Arpit at the front desk was welcoming and had a great sense of humor, and Kj in the pickup area was helpful and pleasant to deal with. Based on these experiences, there are several team members I would gladly work with again. However, my experience was significantly impacted by an interaction with Christine, the customer care supervisor. When I called regarding the damaged item and a missing component from another purchase, I remained calm and polite despite the inconvenience. Unfortunately, Christine was dismissive and rude. She repeatedly disputed that parts were missing and suggested I had not looked properly, which was both frustrating and unhelpful. The interaction escalated further when she accused me of being aggressive, which I strongly disagree with. Later, during an in-store visit to pick up a replacement, I encountered her again and found her to be unapproachable and visibly irritated. Despite being informed that the manager was expecting me, she resisted contacting her and continued to argue unnecessarily. The situation was only resolved once another staff member stepped in and contacted the manager, after which everything was handled quickly and professionally. If my experience had been limited to these interactions, I would not consider returning. While many members of the team provided excellent service, this particular experience was disappointing and did not reflect the level of customer care I would expect—especially from someone in a supervisory role.

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