Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
The store clerk who assisted us yesterday at Coventry was exceptional. His approach was exceptional, I hope he continues to do his work as professionally as he did yesterday. It was very nice meeting your help was quite beneficial. Thanks much
AD
Anjali Deenapanray
Aug 14, 2026
5.0
We had an excellent experience with Reeta at The Brick. She was friendly, knowledgeable, and extremely helpful without ever being pushy. She really took the time to understand what we needed and helped us make the right choices for beds for our kids. She also made sure to show us the best deals and options for our budget.
What impressed us even more was her customer service after the sale. When we had an issue, I called her on her day off, and she still took the time to help us and made sure everything was taken care of.
Reeta truly goes above and beyond for her customers. We really appreciated her patience, honesty, and excellent service. If you’re shopping at The Brick, I highly recommend asking for Reeta!
JA
Joan Appleton
Aug 12, 2026
1.0
A sectional was delivered to my house in June. The delivery person dented my door frame. A contractor came to inspect the damage and said he would send an aluminum guy to replace the panel, recock and paint the frame. It's well into August and no action to fix the frame has occurred. I've recently called and left two voicemail messages to find out when my door frame will be fixed and have had no response.
JJ
Jayfr
Aug 10, 2026
1.0
UPDATE: Unfortunately, I am updating my original review because the issue with my sofa is still not resolved.
The sofa was not level from the day it was delivered and assembled. I reported the issue right away, and since then, I have had to repeatedly contact The Brick to try to get this resolved.
There have now been multiple attempts to address the problem:
The first appointment was supposed to be for someone to come and fix the sofa, but the wrong address was entered, so the appointment could not be completed.
A second appointment was scheduled for someone to come and look at the sofa. Nobody showed up, nobody knocked or buzzed my apartment, and nobody called my phone. I received no explanation at the time.
On the third attempt, someone finally came to inspect the sofa. They confirmed that they were unable to fix the problem and told me directly to contact the store.
I followed their instructions and contacted the store. I was told that the drivers needed to submit their report and that it could take up to two business days.
I waited, but still received no update. I eventually had to call the store again myself to find out what was happening.
I have also included screenshots of my communication with customer service. What is particularly frustrating is that I was told they never received my email, even though I have a screenshot showing that the email was successfully sent.
I have tried to be patient and have followed the instructions I was given each time, but I shouldn’t have to continuously chase the company to get a response about a problem that has existed since the day of delivery.
I also contacted the store again today and was told that there was no manager available. At this point, I am considering going into the store in person just to try to get someone to take responsibility for resolving this.
The attached updated photos show that the sofa is still not levelled properly, despite the service attempts.
This has been an extremely frustrating experience, not because I expected perfection, but because I expected a new sofa to be properly assembled and, when there was a problem, I expected the company to communicate with me and resolve it in a reasonable amount of time.
Based on my experience so far, I would not recommend purchasing a sofa from this location.
SM
Shabana Munir
Aug 7, 2026
5.0
I had such a great experience with *Mehakpreet Kaur* at The Brick - Brampton I was looking to buy both a *dishwasher and a deep freezer* and she made the whole process so easy.
Mehakpreet was incredibly patient, knowledgeable, and took the time to explain the features, energy ratings, and warranties for both appliances. She helped me compare options and find the perfect fit for my home _and_ my budget — with zero pressure.
Her service was friendly, professional, and she made sure delivery and setup were all taken care of. It’s rare to get this kind of help these days.
Thank you Mehakpreet for the amazing support! The Brick is lucky to have you. If you’re shopping for appliances, definitely ask for her.
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
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