Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
I purchased an office chair online from The Brick website. When I opened the box to assemble it, I discovered that the required hardware was missing, making it impossible to complete the installation.
I carefully repacked the chair and took it to The Brick store at 24 Coventry Road in Brampton. At the customer service desk, an employee named Natasha told me that I could not return the chair because the box had been opened. The only way to discover the missing hardware was by opening the box, so this made no sense.
I left the chair at the customer service desk, but I did not receive a refund or any resolution.
This was a very disappointing experience. I recommend checking The Brick’s return policy carefully before making a purchase, especially if you are buying online.
PS
Pallvi Sharma
5 days ago
5.0
We had an amazing experience with Paramjeet Lamba! From the moment we made our purchase, his customer service was absolutely exceptional. We faced a few unexpected delivery issues, but Paramjeet went above and beyond to make sure everything was resolved as quickly as possible.
He personally called me multiple times to provide updates, check in, and ensure that every concern was taken care of. His dedication, professionalism, and genuine care for his customers truly stood out. It’s rare to find someone who is so committed to delivering such outstanding service.
Thank you, Paramjeet, for making what could have been a stressful situation so much easier. We truly appreciate all your hard work and would highly recommend you to anyone looking for excellent customer service!
UR
Umesh Regmi
5 days ago
5.0
We were welcomed very warmly, and Mehak Preet answered every question we had. She helped us find the perfect fridge with patience and professionalism, making the entire process easy and enjoyable. We are very satisfied with the excellent service and truly appreciate her assistance. Highly recommended!
AG
Anmol Garg
Jun 30, 2026
5.0
We had a wonderful experience purchasing our furniture from The Brick, thanks to Param! From the moment we walked in, he was friendly, patient, and incredibly helpful. He took the time to understand what we were looking for, answered all our questions, and made the entire process smooth and stress-free.
Param’s professionalism, product knowledge, and genuine care for his customers made a big difference. We never felt rushed or pressured, and he helped us find the perfect furniture for our new home. We truly appreciate all his support and highly recommend asking for Param if you’re shopping at The Brick. Thank you for making our experience so enjoyable!
Thanks Param Bhaji✅
SS
Shivani
Jun 21, 2026
5.0
I had a great experience buying a mattress, thanks to Mehakpreet. She provided excellent customer service, was very knowledgeable, and took the time to help me find the right mattress for my needs. She was patient, friendly, and made the whole shopping experience easy and enjoyable. I’m very impressed with her professionalism and willingness to help. Highly recommend asking for Mehakpreet if you’re looking for outstanding service!
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
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