The Brick

Reviews

• AH

  Aish Hasija

  4 days ago
  1.0
  DONT BUY, Poor Customer service, LACK OF COMMUNICATION, not welcoming staff and gave us dirty piece. Ashok guy is disappointing
• RR

  Ruchi

  4 days ago
  1.0
  I am very disappointed with this purchase. I ordered an ottoman for my home, but when I opened the package, I was shocked to see that it was dirty and had visible stains on it. Since it is an off-white colour, the dirt and marks are even more noticeable. I expected to receive a clean, new product in good condition, not something that looks dirty right out of the box. This was a very disappointing experience, and I am not satisfied with the quality of the product I received. I hope the seller takes this issue seriously and provides a proper resolution.
• HR

  Hitendra Rathod

  Sep 26, 2026
  5.0
  We have been buying our major appliances, furniture and mattresses from the Brick for last 5+ years. This time we bought Fridge and dishwasher from Mr Sanjay Khanna. What a great sales person! Usually sales people don’t much care about after sales clients customer service. Sanjay helped us with rescheduling the delivery. I rescheduled the delivery as instructed by him. Next day he checked the system and noticed that the delivery date wasn’t changed. He called me to ensure we rescheduled the delivery. He knows how to maintain great customer relations once sales completed. Great job Sanjay!
• LB

  Lynn Bailey

  Sep 8, 2026
  1.0
  Do Not go here!!! Get better service somewhere else!!! I had a terrible experience at The Brick. The store looked run-down, neglected, and poorly maintained, and the salesman service was extremely poor. Also the salesperson lacked product knowledge and pushed me toward an expensive television without asking about my budget or needs. I purchased a television there, but its features and limitations were not properly explained. After researching it at home, I found that it was below the standard I expected. Since it was brand new and unused, I returned it, but the manager initially refused to accept it. I had to argue before he finally agreed after several minutes putting me under STRESS. The manager had the nerve to tell me to spend another $200 on a different television instead of addressing the poor service. The experience made me feel that their priority was making more money, not ensuring customer satisfaction. The lack of product knowledge, aggressive sales tactics, and resistance to accepting the unused return were unacceptable. I will not shop at The Brick again, and I will advise others not to either.
• AT

  Amiga Taylor

  Sep 4, 2026
  5.0
  I'll be honest... I'm not the easiest customer to help in-store. I like to figure out what I want on my own, and call a sales associate over only when I actually need something. Most of the time, that's not the experience you get — associates hover, ask too many questions, and it disrupts the whole process for me. It's usually enough to make me walk out. Anju was different. She read what kind of customers my husband and I were almost immediately. She answered our questions when we had them, but otherwise gave my husband and I the space to actually lie down, test, and experience the Tempur-Pedic mattresses we were considering without hovering. That alone is rare, and it's the reason we stayed. We'd gone in with only one day before my husband's travel to make a decision, planning to compare a couple of other stores over the long weekend before committing. We'd also been looking at Tempur-Pedic pricing elsewhere due to long weekend sales. Anju listened to our concerns, confirmed a price match for us, and made adjustments accordingly — no pressure, just genuine problem-solving. That's what turned a "maybe" into a sale. We ended up purchasing two Tempur-Pedic Twin XL adjustable mattresses (split King setup), and we couldn't be happier with the outcome. On top of everything, we walked in around 8 PM, an hour before closing — and Anju saw the entire sale through, even after the store had officially closed. Patient, professional, and genuinely client-centered. Highly recommend asking for Anju if you're shopping at this Brick location.

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