Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
I’m astonished. I’m really not someone to write bad reviews unless I am very upset and this is one of those moments.
We’ve been waiting weeks and months to get the part that is needed for our couch and every time I am talking to somebody I am getting the runaround. This is my first and very last time I will be dealing with The Brick, especially the one in Barrie. The lack of customer service, communication and concern is horrible. I was supposed to have someone come and look at our couch months ago and no one came and to find out they resent the part back and never communicated that it was going to take longer. I’ve had to constantly call the company to find out when the part for my coach is coming and what is going on.
Now on my last call, the lady was not helpful and just told me to wait and someone will call with two days. I’ll wait more, no worries 😠
SM
Serena Mellin
Oct 4, 2026
5.0
We bought a sofa from Zaheer and had an excellent time. He took off the tax and threw in a free outdoor rug and cushion set for free. He was kind smart and very helpful. 10/10 experience
DA
Diana Azevedo
Oct 2, 2026
1.0
I bought a cordless Miele vacuum from the brick. Ordered it in August and got it September 27. No problem waiting for it. When I took it home and opened to charge. I noticed the next day when I was using it, it only lasted two minutes. Then I tried charging it again thinking maybe I didn’t have it plugged in properly and yet again it turned on and went off right away. I took it back to the brick and the technician tried it and said to customer service that something is wrong with it. Then customer service told me i have to call the manufacturer. This annoyed me seeing as it was brand new. Then i just said I want to return it. Customer service said I can’t because it was open. How do you check if a vacuum is working if you can’t open it?? They said that’s policy. I would recommend buying the things you need from another store. Their policies are ridiculous. Don’t shop here.
KS
Katelyn Somerville
Sep 28, 2026
5.0
Mike was so helpful today and took his time to make sure we got the perfect couch. We just got married and we’re using our wedding money to invest in the couch that is going into our first home and we will raise our family with! He made sure it met all of our needs: size, colour, chaise, and even the soft & squishy factor!!! We appreciated everything he did to make the purchase as affordable as possible, and even the extra mile he went to make sure we went home with something extra that we weren’t expecting because we just got married 🥺❤️ Big thank you!!!
LH
Lenny Halimin
Sep 16, 2026
5.0
Today, I visited the Bricks tent sale event and was very impressed with the amazing deals they were offering. That morning, I purchased a sofa and patio set during the tent sale, along with a matching coffee table and end table through the Hot Buy deal.
The sales team at Bricks Barrie — Deepak, Gurleen, and Lupe — were exceptionally helpful and made the entire furniture-buying experience enjoyable and stress-free. They took the time to help me find the right furniture and get the best possible deal.
I was so happy with my purchase and the service that I came back in the evening to add a loveseat to my order!
Thank you so much to the wonderful sales team at Bricks Barrie for your excellent service. I will definitely be returning to purchase more furniture in the future. Highly recommended!
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. For full details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower advertised price within 30 days of purchase, The Brick will refund the difference, with some conditions. Check their Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled and refunded prior to product delivery or pickup. Refunds are typically issued to the original payment method; deposits on special orders are non-refundable.
What are The Brick Barrie store's hours of operation?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM. Holiday hours may vary.
What delivery and pickup options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
What brands does The Brick carry?
They carry a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more across furniture, appliances, and electronics.
What services does The Brick provide besides selling products?
Services include delivery, product removal and recycling, warranties and protection plans, installation, assembly, service, and repair.
Are there furniture stores near The Brick to compare styles or prices?
Nearby furniture stores include Bad Boy Furniture - Barrie and Herchi Furniture, useful for customers wanting to explore more options in furniture and home staging.
What nearby storage facilities are close to The Brick for customers needing storage or moving services?
Nearby storage options include Mapleview Self Storage, U-Haul Neighborhood Dealer, and Access Storage, which also provide moving services helpful when purchasing new furniture or appliances.
Are there any nearby places to eat or grab a drink after shopping at The Brick Barrie?
Customers can visit South St. Burger for dining and LCBO or Liquor Control Board of Ontario for beverages, all located conveniently close to The Brick store.
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