KeyMe Locksmiths

Reviews

• EM

  Eric M

  Mar 17, 2026
  1.0
  I misplaced my keys. KeyMe quoted me $90-120/lock. I was charged $1000! They are taking no accountability. The review just below mine summarizes it perfectly: KeyMe makes it seem like they have their own locksmiths, and that this might come with some kind of brand name assurance, but no: they seem to commission a company that commissions third-party locksmiths without any kind of review process, and if the job is unsatisfactory for whatever reason, customer service just expects you to work it out with that locksmith. What recourse is there short of going to small claims? This business model couldn't possibly be legal. What happened: I called KeyMe. They texted me that quote ($90-120) and asked for my approval. I gave it. They connected me with a local locksmith, Nick, who said it would be a bit more ($150) as I had a schlage. Whatever. I told him, as I told keyme, that I had two deadbolts to open and also needed my bike chain cut (from my waist because I'm a doofus who keeps his bike lock on his waist). Then Nick the Locksmith said oh I can't make it, but this other guy is on his way. That guy, a seemingly nice fellow (Miller Locksmith LLC, a company that seems to have no trace online), came, opened the first lock in less than thirty seconds, couldn't get the second open -- needed to break it -- rekeyed the first -- cut the bike chain with an angle grinder. About thirty minutes of work. $1000. I was so stunned and so upset and didn't know any better so I paid it. What was I going to do? I needed to get into my apartment and it was getting dark. What a sucker I am. When I told Nick the Locksmith how much I paid, he was shocked. I'm shocked. I am asking KeyMe to simply honor the high end of their original quote they are telling me I need to wait for the locksmith to reach out to me, as if that locksmith will just willingly give that money back.
• DS

  Doris Simon

  Jan 14, 2026
  2.0
  Convenient but way to expensive. It should not cost to rekey 2 normal house keys for over $22.00
• OC

  O C

  Dec 31, 2025
  1.0
  My experience with KeyMe was an absolute nightmare. I contacted the company because the deadbolt to my apartment was stuck. KeyMe sent a subcontractor who jammed a drill into the middle of my old lock before I could say anything despite the cover of my standard KwikSet lock being removable (per a locksmith I talked with later), left metal shavings all over my floor without cleaning them (a safety hazard), tore out the strike plate without replacing it, and charged me $750 which is well over what even a properly done replacement of a jammed bolt would cost. He did not provide a license or itemized receipt. I panicked and paid in the moment because he physically cornered me even though I knew it was wrong. I am seriously considering filing a police report. If you are looking for an honest, reasonable, licensed locksmith in the Oakland area, The Two Wheeled Locksmith was kind enough to explain to me what should have happened based on the pictures I had sent him of the original lock and confirmed that it was a scam. I regret not contacting him first. Always ask to see a locksmith’s license! Update: I went through KeyMe’s complaint process and learned that they work with third party dispatchers who send subcontractors, creating multiple degrees of removal between them and whoever they send out. They do not verify that the subcontractors are licensed or even keep track of who they are. For the refund process, they expect you to work with the third party who dispatched the subcontractor. Because of this, if you got a scammer “locksmith,” it is very difficult to get the money back. I was able to get the refund directly from KeyMe after over a week of back and forth (had to reference state law), but should not have had to deal with any of this.
• AA

  Ally

  Aug 11, 2025
  4.0
  8/18 update After speaking with customer service reps, they were true to their word that they had a 100% satisfaction guarantee. — 2 stars, 8/12 Although my technician came within 20 minutes, the wood on my door is now damaged and the top lock is crooked, too—even though the bottom was only locked. I have a standard Schlage lock and paid $302 to have my door unlocked. Considering the damage now inflicted on my door, $302 is hefty for the quality of service I received.
• CE

  Cynthia E

  Mar 8, 2024
  2.0
  Inside 7/11. The key created by the machine did not work. Some keys must be mailed to you. You can't get all keys in the moment.

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