Extra Space Storage

4.4
388 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 2615 E 12th St in Oakland, CA today! Our large selection of storage units, drive up access, drive up units, electronic gate access, exceptional security, ADA compliant, non climate controlled units available, parking spaces, RV parking, golf carts available, wide drive isles, vehicles are allowed in drive-up units, electricity available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
2615 E 12th St, Oakland, CA
94601, United States

Hours

Reviews

4.4
388 reviews
5 stars
286
4 stars
38
3 stars
20
2 stars
12
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Chelsea, Michelle, and Alicia.

Security Concerns

Numerous reviews highlighted significant security issues, including break-ins, lack of alarms, and the presence of a nearby homeless encampment, leading to feelings of unsafety.

Price Increases

Several customers expressed dissatisfaction with sudden and significant rent increases after initial sign-up, feeling misled by the pricing structure.

Facility Condition

While some reviews noted cleanliness and ease of access, others reported issues with unit conditions, such as unclean units and inadequate security measures.

Mixed Experiences

Overall, while many customers had positive interactions, there were notable negative experiences regarding management responsiveness and service quality.
  • LJ
    LaTisha Jackson
    Nov 27, 2025
    5.0
    I worked with Dani (sorry if misspelled) she was nice respectful and personable. She helped me get set up, she worked with me to find the best deal for what I needed and got me out of there quick. Great experience. Thanks again!
  • EC
    ervin castillo
    Nov 25, 2025
    3.0
    The manager told me that starting in December they're going to open at 8:00. I've been here at this storage facility for about two years and they've never done that before. I think I'm going to have to move to another storage facility somewhere else because 8:00 is too late. I don't know if you could see if they could fix it by opening at 7:00. 6:00 is fine because that's when we all leave for work. I don't know if you could look into that, please. That's what the manager told me. Thank you.
  • AV
    Amanda Velasquez
    Oct 22, 2025
    5.0
    So quick and easy!! I got a small storage immediately over the phone within 20-30 mins. I was in a jam and needed something on the spot. They’re also incredibly reasonable with prices.
  • JS
    Jake Sims
    Aug 23, 2025
    1.0
    Read the fine print. You will experience a $100 increase after a 4 month intro period. This caused my rent to go from $120 to $220 immediately. Pretty misleading but they have it in size 8 font somewhere. Having said that, the managers on site are good.
  • IM
    Irma Magana
    Aug 22, 2025
    5.0
    I just kidding I LIKE IT!!!

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.