The Brick

Reviews

• MM

  Mart

  6 days ago
  5.0
  Sherri and Prab were amazing. Awesome customer service, friendly and very informative. Because of them I was able to get the tv I wanted on the same day because of the extra steps they took to make it happen. My television broke and it was taken in for service and the next day I got a phone call with a full credit replacement with my warranty, no hassle. Went in and got what I wanted with absolutely no stress. I highly recommend The Brick in Bayers Lake. Fast, efficient and very friendly. Even purchased a living room table set while I was there. Thanks again for all your help and amazing service. I’ll be seeing you again for sure. Al and Martina
• YP

  Yadimila Paredes

  Oct 3, 2026
  1.0
  The delivery was very fast, but unfortunately, when I received the dining set I purchased, it was badly damaged. One of the chairs also had one leg that was shorter than the others. The delivery person took pictures of the damage and told me that the issue would be resolved within a few days. However, I ended up spending almost two months going back week after week to follow up. The only solution they offered was a $15 refund for all the damage. In the end, we had to take the furniture back ourselves, even though we had paid an additional fee for delivery. On top of that, the customer service representative was very rude and unprofessional. Overall, I am very disappointed with the way this situation was handled.
• CT

  Chris Tanninen

  Oct 1, 2026
  5.0
  I stopped by The Brick on Chain Lake Drive in Halifax recently just to browse. The staff were very friendly and helpful without being pushy, happy to answer questions while I looked around. The showroom was clean and well organized, which made comparing options easy. Relaxed visit overall. I would happily shop here again and recommend it to others.
• AD

  Aman Dhaliwal

  Sep 24, 2026
  1.0
  Very Disappointing Experience with The Brick – Chain Lake I had a very disappointing experience with The Brick at Chain Lake, particularly with the delivery and assembly service. The first time, I received the wrong part, which meant I had to wait an additional two days before receiving the correct part and having the assembly completed. I understand that mistakes can happen, but what really disappointed me was how the situation was handled and the lack of consideration for the customer. The experience became even more frustrating when the assembly person arrived at my home. I have carpet, so I politely asked if he could remove his shoes or use shoe covers to avoid bringing dirt onto the carpet. Instead of simply accommodating a reasonable request, he refused and even asked me if I had shoe covers myself. This is extremely disappointing, especially when I had already paid for delivery. I should not have to provide basic protective equipment for workers entering my home, particularly when protecting the customer’s property should be part of providing professional service. I was not asking for anything unreasonable. I simply expected the person entering my home to respect my property and keep my carpet clean. The attitude and response I received made the situation much worse than the original mistake. After spending money with The Brick, I expected better communication, professionalism, and respect for my home. Unfortunately, this experience fell far short of those expectations. The wrong part, the additional two-day delay, and the way the assembly visit was handled have left me extremely disappointed. I hope The Brick takes customer service and employee professionalism more seriously in the future.
• KA

  Kelsie Arsenault

  Sep 11, 2026
  1.0
  I have had nothing but a disappointing experience with the Brick with the purchase of my new couch and tables. On July 8th my son, Mom and myself went to the Brick to pick out a new couch for myself. We sat on every single couch in the store looking for the right one. When we first walked inside, we were greeted and I thought that was so nice. The sales lady took us to the couch I showed her a picture of. In the end I decided on a different couch. The sales lady was kind but also very sure of everything she told us. When giving us the price of the couch, I did question whether or not the couch she showed us on the ipad was correct as it did not look like the same couch, but she assured me it was. Then I showed her a picture of the end tables I was looking at. She took me to a set but I told her, the price was very different and they did not look the same. She assured me they were. Then we went and looked at throw pillows for the couch. There was a discount sign up and she and another employee assured us they were on sale, but it seemed iffy. We asked the lady if they would do free delivery to match Leons and she confirmed more than once they would. After this experience, everything seemed off, so my Mom said she would go in the next day to over-see the sale because I was working. This turned out to be a good idea. The couch was wrong and was much more expensive. The pillows were not on sale, as the deal ended but the sign stayed up. There was no free delivery being offered. The tables were wrong. My Mom had to call me while I was at work and said they would not budge on the prices. I spent a great deal of time driving from my home to the Brick, picking things out and getting the credit card to finance it. I was unsure if I wanted to take my business elsewhere and start from scratch. I was able to talk to the new sales associate at the Brick since the sales lady we had the day before was off. The first words out of his mouth: she is a new employee. Ok... and? Is that not the fault of the company for not providing her with better training or not shadowing her? How on EARTH is that an excuse for wasting my time and getting a credit card, hurting my credit score, if I wound up moving my business elsewhere? In the end I was successful on getting free delivery, the discounted pillows and nothing else but an apology and blaming the new person. I was going to keep my mouth closed on a bad review or escalating my experience because I made the decision to accept what I was offered and move on. Until now. I was quoted in the beginning to receive my items middle of August or beginning of September but I had to begin paying for my couch and tables right away. I also had to pay a set amount each month and it was quite high. Guess what? My couch was pushed to mid September. Now? I have been quoted delivery at the end of September. My family and I have a very broken couch at home. I thought, originally, "ok I will make due until mid-August or early September". What a dumb move on my part. Never again. I do not recommend. The fact I am paying for items I still don't have over 2 months later is crazy. The amount of mis-information from this company is WILD. Save your time. Go to Leons guys. At least they guarantee free delivery.

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