Extra Space Storage

Reviews

• PG

  Pedro Gonzalez

  Apr 9, 2026
  5.0
  First time here and Sue took care of me and I couldn’t be happier! Appreciate the help and the kindness! Give her a raise!!!
• SD

  Sean Diehl

  Apr 9, 2026
  5.0
  Just wanted to share that I have had an absolute wonderful experience at the Extra Space storage location in Newbury Park. Sue is nothing short of amazing. Every time I have needed anything she does not hesitate and just eagerly helps me right away. Thank you very much Sue.
• DM

  Diego Montiel

  Apr 3, 2026
  5.0
  I had an outstanding experience at Extra Space Storage thanks to Sue! She made the whole rental process smooth and stress-free. Sue took the time to explain all the details, answer my questions, and truly went above and beyond. Her professionalism and kindness really stood out. If you need storage and want top-notch service, ask for Sue she’s amazing!
• TM

  Talia Meyer

  Mar 29, 2026
  1.0
  My experience at this location on Grande Vista in Newbury Park has been beyond disappointing. The manager, Rachel, has been one of the most unprofessional people I have ever dealt with in a customer-facing role. I have an actual recording of her raising her voice and yelling at me for simply asking a question — not arguing, not complaining, just asking a question. And it didn’t stop there. My husband called the facility separately with a simple question of his own, and she yelled at him too. A customer calling to ask a question should never be met with that kind of response — ever. This is not someone who should be managing a facility or interacting with customers. Her behavior is hostile, inappropriate, and frankly unacceptable. So I did what any reasonable person would do — I contacted corporate and asked to speak with the district manager. I started calling in early December, once or twice a week, sometimes more. Customer service told me the district manager would return my call within 48 hours. It took him nearly three months. Eric finally called me back at the end of February, and after all that waiting, I was met with nothing but attitude and dismissiveness. Rather than listening or showing any empathy, he essentially told me to find somewhere else to store my belongings because of some late payments. What Eric apparently didn’t stop to consider is that I have been dealing with serious health issues and have been in and out of the hospital — not that a paying customer should ever have to justify that to be treated with basic respect. The lack of professionalism and compassion from someone in a district manager position was truly shocking. My husband and I have been loyal customers and we don’t take that lightly. We spend our money here and we deserve to feel welcome, not belittled. Between Rachel’s hostility and Eric’s indifference, what should have been a simple resolution turned into months of frustration and stress during an already incredibly difficult time for our family. We will be moving to a different facility as soon as it is feasible, and I sincerely hope management takes a hard look at the people representing this company.
• TM

  Talia Meyer

  Mar 29, 2026
  1.0
  My experience at this location on Grande Vista in Newbury Park has been beyond disappointing. The manager, Rebecca, has been one of the most unprofessional people I have ever dealt with in a customer-facing role. I have an actual recording of her raising her voice and yelling at me for simply asking a question — not arguing, not complaining, just asking a question. And it didn’t stop there. My husband called the facility separately with a simple question of his own, and she yelled at him too. A customer calling to ask a question should never be met with that kind of response — ever. This is not someone who should be managing a facility or interacting with customers. Her behavior is hostile, inappropriate, and frankly unacceptable. So I did what any reasonable person would do — I contacted corporate and asked to speak with the district manager. I started calling in early December, once or twice a week, sometimes more. Customer service told me the district manager would return my call within 48 hours. It took him nearly three months. Eric finally called me back at the end of February, and after all that waiting, I was met with nothing but attitude and dismissiveness. Rather than listening or showing any empathy, he essentially told me to find somewhere else to store my belongings because of some late payments. What Eric apparently didn’t stop to consider is that I have been dealing with serious health issues and have been in and out of the hospital — not that a paying customer should ever have to justify that to be treated with basic respect. The lack of professionalism and compassion from someone in a district manager position was truly shocking. My husband and I have been loyal customers and we don’t take that lightly. We spend our money here and we deserve to feel welcome, not belittled. Between Rebecca’s hostility and Eric’s indifference, what should have been a simple resolution turned into months of frustration and stress during an already incredibly difficult time for our family. We plan to move to a different facility as soon as it is feasible for us, and I sincerely hope management takes a hard look at the people representing this company.

Frequently Asked Questions About Extra Space Storage