Question 1

What is your return policy?

Accepted Answer

Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.

Question 2

I found a lower price on an item I purchased last week. Do you have a price guarantee?

Accepted Answer

Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.

Question 3

Can I cancel my order and get a refund?

Accepted Answer

Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.

Question 4

Can I get my deposit refunded in cash if I paid in cash?

Accepted Answer

Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.

Question 5

What does

Accepted Answer

On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.

Question 6

How do I add an extended warranty to my product?

Accepted Answer

An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.

Question 7

Where does The Brick deliver?

Accepted Answer

Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.

Question 8

What installation and assembly services does The Brick offer?

Accepted Answer

We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.

Question 9

What is The Brick's return policy?

Accepted Answer

The return policy varies based on the item purchased. Visit the Satisfaction Guarantee page on The Brick's website for full details.

Question 10

Can I cancel my order and get a refund at The Brick?

Accepted Answer

Yes, orders can be canceled by visiting any Brick location before product delivery or pickup. Refunds are made to the original payment method, with deposits on special orders being non-refundable.

Question 11

How do I add an extended warranty to my product?

Accepted Answer

Extended warranties can be added during purchase online or in-store, or within 30 days after receiving your product by visiting a Brick store.

Question 12

What delivery and pickup services does The Brick offer?

Accepted Answer

The Brick offers curbside pickup, standard delivery, and no-contact delivery services for customer convenience.

Question 13

What are The Brick's store hours?

Accepted Answer

The Brick is open Monday to Thursday from 9 AM to 6 PM, Friday from 9 AM to 6 PM, Saturday from 9 AM to 5 PM, and Sunday from 12 PM to 5 PM. It is closed on November 11, 2025.

Question 14

What brands does The Brick carry?

Accepted Answer

The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Tempur-Pedic, JBL, Amazon, Miele, and many more.

Question 15

What types of products can I find at The Brick?

Accepted Answer

The Brick offers furniture, mattresses, appliances, electronics, and home goods such as sofas, beds, dining tables, refrigerators, washers, dryers, TVs, and more.

Question 16

Is The Brick accessible for customers with disabilities?

Accepted Answer

Yes, The Brick offers wheelchair accessible entrances and parking for customers with disabilities.

Question 17

Are there any notable places near The Brick in Bathurst where I can shop or dine?

Accepted Answer

Nearby you can visit Jeannine's Bakery for cupcakes and treats, Pur & Simple for breakfast or smoothies, and Walmart Canada for additional shopping needs.

Question 18

Where can I find automotive services near The Brick in Bathurst?

Accepted Answer

Nearby automotive services include Bathurst Toyota and Hatheway Limited for car sales and repairs, located close to The Brick store.

Question 19

Are there any health and medical facilities near The Brick?

Accepted Answer

Yes, nearby health services include Clinique d'Orthopédie Acadie, Arseneau Audiologistes, and Dr Lyne Ouellet Optométriste for various medical and eye care needs.

The Brick

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Frequently Asked Questions About The Brick

What is your return policy?

I found a lower price on an item I purchased last week. Do you have a price guarantee?

Can I cancel my order and get a refund?

Can I get my deposit refunded in cash if I paid in cash?

What does

How do I add an extended warranty to my product?

Where does The Brick deliver?

What installation and assembly services does The Brick offer?

What is The Brick's return policy?

Can I cancel my order and get a refund at The Brick?

How do I add an extended warranty to my product?

What delivery and pickup services does The Brick offer?

What are The Brick's store hours?

What brands does The Brick carry?

What types of products can I find at The Brick?

Is The Brick accessible for customers with disabilities?

Are there any notable places near The Brick in Bathurst where I can shop or dine?

Where can I find automotive services near The Brick in Bathurst?

Are there any health and medical facilities near The Brick?

Brand Certified Facts from The Brick