Brand Certified
Ferguson Home
3.8(9 reviews)
Certified by Ferguson Home • Mar 01, 2026
Business Details
28341 Marguerite Parkway, Mission Viejo, CA
92692, United States
Certified by Ferguson Home • Mar 01, 2026
(949) 586-3669
Certified by Ferguson Home • Mar 01, 2026
https://www.fergusonhome.com/showroom/branch/mission-viejo-ca-showroom-3592
Certified by Ferguson Home • Mar 01, 2026
About
Certified by Ferguson Home • Mar 01, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project in Mission Viejo, CA. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Location
Certified by Ferguson Home • Mar 01, 2026
Hours
Certified by Ferguson Home • Mar 01, 2026
Reviews
3.8
9 reviews
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- EGEric GroosJan 27, 20265.0a great location find and fine tune one's ideas. With a professional staff to help you.
- TMTamera MullalyDec 31, 20255.0This is a beautiful showroom- well maintained and great staff!
- SSShawn SOct 10, 20255.0Great store. Great staff. No issues whatsoever. Very knowledgeable. Worked with Matthew, absolutely recommend.
- ANAli NeaimiApr 26, 20251.0I purchased all my bathroom fixtures from Ferguson on March 13th, clearly stating I needed delivery within 4 to 6 weeks. On April 17th, I called to check on the status and was transferred to my sales rep Raul’s voicemail. I left a message but never heard back. When I called again the next day, I was told Raul was on vacation. I immediately went to the store and spoke with Eric, the manager. He told me that according to Raul’s notes, my order was scheduled for delivery in two months — a complete misunderstanding. I understand mistakes happen, and Erik promised my order would be delivered no later than Friday, April 25th. On Saturday, April 26th, I called for an update. The receptionist said she would call me back but didn’t. After two hours, I called again — she had no information. I asked for Eric, but he was unavailable. She promised to email him and CC me, but that also never happened. I am extremely disappointed with the poor communication, false promises, and lack of accountability at Ferguson. I expected better service for the amount of money I spent. I hope someone at Ferguson eventually steps up and honors their commitments.
- KFKate FApr 2, 20255.0A beautiful new showroom, but overwhelming in options...unless you are fortunate enough to have Walmer as your service assistant. I had wandered alone to see what sort of bathroom faucets I liked, but was not even sure how to start as most did not have prices. Walmer immediately explained the layout of the showroom, from expensive to more budget brands, and knew where each brand was made and how long it took to arrive. With his knowledge and patience, the choice became easy. He was professional, personable and helpful and they should probably consider giving Walmer a raise!
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer?
Ferguson Home offers a wide selection of bath, kitchen, lighting, and appliance products from renowned brands to support your home building or renovation projects.
What are the showroom hours for Ferguson Home in Mission Viejo?
The showroom is open Monday through Saturday from 10:00 AM to 5:00 PM and closed on Sundays and major holidays.
How can I return an item to Ferguson Home and what is the return policy?
You can initiate a return within 90 days of receiving the item if it is in resalable condition and not installed. There is no restocking fee. Returns can be set up online with a Fergusonhome.com account.
How do I handle a defective or incorrect item received from Ferguson Home?
You may initiate a return within 90 days of receipt for a full refund by selecting the defective or incorrect item reason when setting up your return online.
What payment methods are accepted at Ferguson Home?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, major credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
How do I cancel an order at Ferguson Home?
You must create or sign into your Fergusonhome.com account and locate your order. If a ‘Cancel Order’ button is visible, you may cancel online; otherwise, contact customer service promptly as the cancellation window is short.
What nearby shopping centers or retail stores can I visit when coming to Ferguson Home?
Mission Viejo Town Center and Cost Plus Mission Viejo are nearby shopping destinations where you can shop for various home goods and enjoy retail experiences after visiting Ferguson Home.
Are there dining options near Ferguson Home in Mission Viejo?
Yes, nearby eateries include Nekter Juice Bar, Starbucks, Chronic Tacos, Sushi Zone, and Fins Poke Fusion where you can enjoy smoothies, Mexican food, sushi, and Hawaiian cuisine.
What fitness or wellness centers are close to Ferguson Home for customers looking to relax or work out?
Pure Barre offers gym, yoga, and boot camp classes nearby, and there are salons like Holland House Salon and European Wax Center for beauty and spa needs.
How can nearby medical and professional services support customers visiting Ferguson Home?
Customers can find medical services like Walgreens Healthcare Clinic, dental and orthodontic offices such as Rancho Dental Studio and Oasis Dental, as well as insurance services like Sima Mozaffari - State Farm Insurance close to Ferguson Home.
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