Lowe's Home Improvement

Reviews

• SC

  Sharon Carrillo

  3 days ago
  5.0
  Today Friday May 1 .2026 I had wonderful.help in the lumber dept by Charles. I had 3 -2x4 wood 14 bags of quick set ,2 bag of gravel,1 wire mess
• BH

  Blayke Harker

  5 days ago
  2.0
  Pretty garden section, but they really need to better train employees. I asked 3 different people if they still discount ripped bags of soil, & not a single person knew the answer. I finally went up to garden center register and the cashier couldn’t even answer. At that point I was so frustrated by bouncing around from employee to employee that didn’t have the answer to a fairly common garden center question that I just left without purchasing anything.
• JE

  Josh Evans

  Apr 10, 2026
  1.0
  I recently ordered over 100 bags of mulch from Lowe’s for a large backyard project and had it delivered. I hired a crew of four workers to spread the mulch, with two working on each side of the yard. Once the job was completed, I went outside to check the work and immediately noticed a major issue. Lowe’s had delivered two completely different types of mulch. Although the bags were identical, the contents were not. Half of the mulch was a dark brown color, while the other half was an orange-brown. The texture was also noticeably different. Because the crew was working on opposite sides of the yard, there was no practical way for them to catch the discrepancy during installation. It only became obvious once the entire job was finished. I contacted the store and spoke with a manager named Nathan, but unfortunately, the experience only got worse. Instead of helping resolve the issue, he attempted to place the blame on me, suggesting I should have noticed the difference beforehand. When I explained the situation, he then told me to contact the manufacturer directly. This response makes no sense. Lowe’s is the retailer that pulled the product, fulfilled the order, and delivered it to my home. Whether the issue is a defective batch or the wrong product being mixed in, that responsibility should not fall on the customer, especially after a large delivery order. I expected better customer service and accountability, especially given the size of the purchase and the cost of labor involved. At a minimum, Lowe’s should stand behind the products they deliver and work toward a reasonable solution instead of redirecting responsibility elsewhere. Very disappointing experience.
• AS

  Angela Self

  Apr 7, 2026
  5.0
  Really clean and well organized. Friendly staff. We found exactly what we were looking for. Will definitely shop here again.
• CH

  Cameron Hall

  Mar 21, 2026
  1.0
  HORRIBLE customer service!! I have nearly 2 years of order history reflecting deliveries to my current address. The Lowe's system somehow pulled in my old address, and blamed it on me, because its what was in the system. I have had ZERO issues in almost 2 years, never had to monitor my address, and now they offer no solution. I'm out $70 over a system error, and no support. I'm done....and they lose a regular customer over $70.

Frequently Asked Questions About Lowe's Home Improvement