Lowe's Home Improvement

Reviews

• FA

  Francisco Alvarez

  Feb 28, 2026
  1.0
  Costumer service sucks
• DC

  Don Comerford

  Feb 4, 2026
  4.0
  Friendly helpful people
• BL

  Bengt Luotonen

  Feb 4, 2026
  1.0
  Brace yourself for a disappointment trying to buy stuff at this store! Was shopping for parts for a gate project 2 days ago, made sure about the dimensions and returned today to pick up everything. Was of course delighted to see the main piece I needed on clearance, but was turned down at the register for some internal mishap and declined to sell this at all. My point is that I spent some time doing my due diligence , but a team member obviously did not😡 Ridiculous way to conduct business👎
• AC

  Anders Conk

  Jan 29, 2026
  1.0
  Wow, probably the rudest person ever named Tara works here. Should not be in customer service.
• SD

  Sam Dienes

  Jan 6, 2026
  1.0
  **Edit** UPDATE: Dear Lowe's leadership: You sell windows on aisle 48 at this store. Please install one at the office in the front of the store so you can see your online order clients in physical pain and emotional distress from having to follow your silly rules. Such a simple resolve. Spoke with Mark, a manager today, voiced my complaint, and he wrote it down in his notebook. I still don't feel seen, apparently his office is literally on the other side of the wall from where I've been sitting, waiting, watching confused employees. Your associates are very smart people, members of my community, my peers and neighbors. Why aren't you letting them act like they want us here by giving us quick service? We gotta sign into an iPad and sit down and wait? I have officially inconvenienced LOWE'S by picking up my water heaters here. I'm forced to "sign in" to a tablet instead of talk with a person. I have to wait for people to bring my water heaters from the back of the store even though I come into the store with my own hand truck. I was not acknowledged by one single person after signing in, couldn't tell if my order was being pulled, nobody to say "hey we're working on it" NOTHING. Last time I tried to flag someone down where they keep the online orders I was yelled at by the manager. Today i sat on a bench in the front of the store while I watched a circus trying to figure out who and how they're gonna bring 1 water heater 500 feet from the back of the store. *** I pick up a LOT of online ordered water heaters here for clients. Now the front desk requires me now to interact with an iPad instead of just telling a person, usually a person is there to help me get the order. Today I went to the iPad, entered the order with the help of an associate who notified receiving I was coming back to pick up the heater. Back at receiving, nobody saw me there to pickup my order. There was a lot of stuff placed conveniently in the way of the little office window. I walk back to notify them: I can hear a couple ladies talking about their holidays and kids, but they can't hear me trying to get their attention. One lady comes out and starts interrogating me, chastising me for being back there, not being escorted, etc. She then turns away from me, DOESN'T OFFER TO HELP ME, radio's a separate associate (who did kindly help me) but then goes and starts yelling at this person about her performance. LOWES: the problem is not the associate's response time, it's the fact that I spoke with 5 people and an iPad, was lectured for doing something I do sometimes 5 days a week at this store, and then the person that helped me was reprimanded in front of myself and their coworkers for something that their boss, who was busy ignoring customers and making small talk, also DID NOT DO. LOWES: you're creating frustrated customers AND employees. Please advise this lady to change her habits, I'm sure she's a nice person and a good worker but is just being failed by the roles and rules of a large institution. The separate associate is very busy helping people with orders while at least 5 other employees mill about, gossip, and look at the other folks actually doing something.

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