The Brick

Reviews

• KF

  Karen Fonseth

  6 days ago
  5.0
  Veronica at The Brick Kenaston provided absolutely exceptional customer service today. After my daughter had an accident and we urgently needed something for her to sleep on, Veronica went above and beyond to organize everything quickly, with even the manager stepping in to help with the search. Their kindness, compassion, and dedication were truly appreciated — thank you, Veronica, for making a stressful day so much easier. Karen
• TK

  Tatiana Krivtchanski

  May 12, 2026
  5.0
  We had an excellent experience with customer service Kiran in particularly at the St. James location (1065 St. James). We came in only 30 minutes before closing to exchange one piece of our sectional sofa, and Kiran went above and beyond to help us. She handled all the paperwork quickly and efficiently, coordinated with the original store to verify all the details, and kept following up to make sure everything was completed on time so we could receive the replacement the very same day. She also gave the pickup warehouse a heads-up to ensure everything was ready for us without delays. What impressed us even more was how professionally she managed multiple customers at the same time while still giving us excellent attention and care. Her ability to multitask, stay organized, and remain friendly and client-oriented throughout the entire process was truly outstanding. Thank you, Kiran, for your exceptional customer service and dedication!
• AD

  Angela Derksen

  May 12, 2026
  3.0
  I ordered a table in February. The table is great. They charged me a fee of 338.46, which I was told I would be refunded and it would be sent in the mail. It’s been 5 months and still nothing, I’ve called and talked to 2 different employees and was told a manager would call me. Still nothing…
• LS

  Lakhwinder singh

  May 12, 2026
  1.0
  Very, very disappointed with the customer service at Brick Kenaston location. I ordered appliances for my new house, and at the time of purchase the sales representative kept assuring me that everything would be delivered on time. Some of the appliances were special orders, but just to make the sale they promised all items would arrive by April 28. When nothing arrived, I went back to the store on May 1st and was again told that everything would definitely be delivered by May 8th. Now it’s already past that date and still there is no update, no communication, and no proper follow-up from anyone. This has been extremely frustrating and stressful, especially when you are trying to move into a new home and depend on these appliances. The worst part is the customer service — once they get your money, nobody seems to care anymore. Every time I ask for an update, I get different answers and false promises. If they are giving customers estimated delivery dates, they should honor them instead of making false promises just to close a sale. I would not recommend this location to anyone. If anyone is still planning to buy from them, make sure to get the delivery date and promises in writing before making payment. Do not rely on verbal commitments from the sales staff. Completely unprofessional experience.
• KB

  Kimberly Bertone

  May 6, 2026
  1.0
  The Brick Winnipeg South. Bought a mattress just before a sale. Manpreet promised if I called him the day the sale started he would put through a price match and refund the difference. I called him and spoke with him and he said he would have the money refunded on my credit card. I asked him if he needed me to come in and he said no and that he wouldn't lie to me when I asked if he was sure. One week later and no refund on my card. Called the store and sure enough no refund was put through. This time I went in person to make sure it went through. No apologies from anyone.

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