The Brick

Reviews

• AC

  A C

  3 days ago
  5.0
  Joyce was a rockstar! She was so knowledgeable and professional from the moment we stepped foot inside the Brick. We quickly learned she has over two decades of industry experience! Highly recommend seeing her for all your home furnishing/appliance needs!
• PH

  patricia heide

  Aug 20, 2026
  5.0
  Joyce Edwards is the lady to see if your are shopping for furniture at the Brick. She has 30+ years of experience on options, brands & pricing. She will take the time to walk you through the showroom to help you pick out that perfect piece for your home. Ask for her by name & you will receive complete 5 star service ⭐️⭐️⭐️⭐️⭐️
• JR

  Juliana Ross

  Aug 20, 2026
  5.0
  Sales associate was awesome got me right to the product I wanted to view and didn't try to hard sell when I declined some of the extras. Much appreciated. Delivery was a breeze. The guys were prompt and courteous. Best part was he had the same appliance we had just purchased and loves it.
• FO

  Funminiyi Olatoye

  Aug 8, 2026
  3.0
  I had a good experience dealing with Leah, the sales representative at the St. James location. She was helpful, always following up with updates, and the items were delivered as expected. However, I was disappointed to discover a deep dent in the refrigerator, which I had waited several months to receive. I later noticed another, smaller dent as well. I understand that I will now have to wait for Bricks to arrange a replacement door, which is frustrating given the length of time I had already waited for the refrigerator. Although the delivery team was professional and respectful, I also noticed that two of the four leveling feet on the washer were not properly fitted, leaving the washer unstable. Overall, I hope Bricks will address these issues promptly and ensure that the necessary replacements and adjustments are completed to my satisfaction.
• JB

  Jamie Bird

  Aug 1, 2026
  1.0
  I am extremely disappointed with my experience with The Brick on Regent Ave. I purchased a brand-new bedroom suite and paid for it in full, only to receive a bed frame that had already been opened and was missing the hardware needed to assemble it. I later discovered the bed is also missing one of its support legs. Instead of taking responsibility and replacing the missing parts, I have been given nothing but excuses and the runaround. Mehak has treated me as though I am being unreasonable for simply asking to receive the complete bedroom suite that I paid for. Expecting all of the required hardware and parts to be included with a brand-new purchase should not be a difficult request. To make matters worse, the sales associate, Xavier, at the Regent location told me that The Brick does not offer furniture assembly. I even offered to pay for assembly, but was told it was not an option. As a customer who has spent a significant amount of hard-earned money at The Brick, I expected better customer service and better quality control. No customer should have to fight to receive the complete product they already paid for. I hope management takes responsibility, resolves this issue, and improves the way customers are treated when products arrive incomplete or defective.

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