Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
⭐ Very Disappointed – Poor Customer Service
I’m extremely disappointed with my experience at The Brick Regent.
I purchased a brand-new dishwasher, and the very first time I used it, it leaked. I contacted customer service expecting them to stand behind a brand-new appliance and help resolve the problem properly. Instead, I was told they would not replace it because it had already been about two months since the purchase.
What makes this especially frustrating is that this was not an old or heavily used dishwasher—it leaked on its first use. I explained the situation and asked for a replacement, but I felt that my concerns were not handled properly.
When customers spend their money on a brand-new appliance, they should be able to expect it to work correctly from the beginning and receive reasonable support when something goes wrong.
Very disappointing experience with The Brick Regent. I expected much better customer service and after-sales support.
RE
Rose Enns
Aug 18, 2026
5.0
The delivery gentlemen were polite, efficient and appreciative of the fact that we had already removed the patio door making their job easier. He also took a moment to show how to assemble one of the pieces which we appreciated very much.
JK
Justice Kwandahor
Aug 16, 2026
5.0
Gold star to our wonderful sales associate
BENSON TAN. @ Regent Ave.
Top tear customer service followed by educated product knowledge. Finding the best mattress for years to come can be stressful. Benson made this heavy decisions making a walk in the park.
Throughout our experience at the brick Benson covered all questions and concerns with ease.
D&R
Happy owners of a new mattress.
Cheers
AA
ayodele ayanniyi
Aug 15, 2026
5.0
Wonderful guys during delivery. Good products, came on time and guys are professionals. There is a small defect in the sofa but not much issue as delivery guys pro.ised to report it for technicians to fix.
Good job guys
AA
Austin
Aug 11, 2026
5.0
Purchased appliance set, washer, dryer, dish washer, fridge and stove range. Price was compatible to any other major providers. Package was provided a fair deal. Delivery was done on time and unboxed and put into place. Delivery team gave me time to look over items and inspect for damages. Everything showed up in good working condition. Happy with the product.
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, please visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, The Brick will refund the difference if you find the same brand and model at a lower price within 30 days of purchase, with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled and refunded at any Brick location before delivery or pickup. Refunds are issued to the original payment method. Deposits on special orders are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa as payment options.
What are the store hours for The Brick in Winnipeg?
Monday to Friday, The Brick is open from 10:00 to 21:00. Saturdays from 10:00 to 19:00, and Sundays from 11:00 to 18:00. On November 11, 2025, the store opens from 13:00 to 21:00.
Which services does The Brick offer?
The Brick offers delivery, product removal, product recycling, warranties and protection plans, installation, assembly, service, and repair.
What pickup and delivery options are available at The Brick?
The Brick provides curbside pickup, delivery, and no-contact delivery services for customer convenience.
What brands of furniture and appliances does The Brick carry?
The Brick carries many brands including Samsung, LG, KitchenAid, Whirlpool, Frigidaire, Bosch, Maytag, GE, Dyson, Sony, Sealy, Serta, JBL, and many more.
Which nearby eateries can I visit near The Brick at 1487 Regent Avenue West?
Nearby, you can enjoy meals at McDonald's Canada for fast food or Tim Hortons if you prefer coffee and cafe options, both convenient for a meal before or after shopping at The Brick.
Are there other furniture or mattress stores near The Brick?
Yes, nearby furniture and mattress stores include Yaadwinder Sadioura and Benson Tanglao - Sales Professional, offering additional options in the area.
What automotive service providers are located near The Brick?
Nearby automotive service providers include Jim Pattison Subaru on Regent, Jim Pattison Toyota on Regent, Frontier Autobody, Boyd Autobody & Glass, Colormelt Autobody, Speedy Glass, and Rust Check, useful if you need vehicle services while visiting The Brick.
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