Leon's Furniture

Reviews

• SK

  Simon Kwong

  2 days ago
  1.0
  Came into Leons looking to buy a new fridge to replace an old one for the family. The sales person who helped us was very nice and informed us with lots of information. We asked about the delivery process and we were informed that when the delivery guys come, delivering the fridge would most likely require removing the doors on the new fridge to fit through the door which they would do during delivery. We had measurements for our door at home and had provided that at time of purchase. We were also told for our old fridge they would be able to take away for us but we would have to disassemble the doors ourselves. The day of delivery comes, early in the day I take everything out of the fridge and disassemble the doors so everything is ready. I had to personally leave work early because they couldn’t provide a certain time for delivery, but we requested to be the last stop. We even requested that they give us a call at least 2hrs in advance so I knew when I had to leave work early to come home for the delivery, but never received a phone call. Delivery team came and then told us they couldn’t deliver the fridge because there was not enough room to fit the fridge through the door. We explained to the delivery team that we were informed if the fridge does not fit that they would be able to take the doors off for us to move into the house. Delivery team then told us if the doors needed to be removed they have to take the fridge back to the warehouse to take them off and we would have to reschedule a delivery day, or they can delivery the fridge but won’t bring it inside for us. They were not helpful and just told us to call Leons and speak to someone if we weren’t happy with the options they gave us. Very disappointing as we were informed of one thing and then told it wasn’t possible, requested to speak with the delivery team manager but they kept telling us “we can’t deliver it I’ll get them to call you” and left. We ended up going down to Leons, spoke to customer service about the issue, which was then passed up all the way to the warehouse manager. Warehouse manager comes to speak with us, tells us that we should’ve provided measurements and requested for the doors to be taken off if we knew the fridge would not fit. We told them that we did provide all the measurements during the day of purchase and again, that we were informed during delivery if the fridge doors needed to be taken off that they would do it. He told us “that’s not how we do it, and your sales person did not make any notes about it”. Then told us the best he could do give us $50 leon’s credit and try to fit us in for delivery the next day, but couldn’t make any promises, otherwise the following day they could deliver. Waste of time dealing with Leons, spent over $3600 for a fridge, wasted my time waiting at home for the delivery team, left work early for no reason. $50 will not replace the food that went bad waiting for this new fridge, and they couldn’t even try to make up for their mistake, making us wait longer for delivery when it should’ve all been done the day we scheduled the delivery. Customer service is bad, delivery guys are rude. Disappointed, we ended up cancelling our purchase and went to the Brick. HIGHLY SUGGEST TAKING YOUR BUSINESS ELSEWHERE. We even got a better deal at the Brick and customer service was phenomenal. Leons make sure your employees are actually educated of the right procedures, giving us false information about delivery and then not even making any notes on our order that we gave you measurements for everything is unacceptable. NEVER dealing with Leons again!
• JV

  John Vukelic

  2 days ago
  5.0
  Sales staff were incredibly helpful and really listened for what I was looking for. In three tries the sales person (Annie) zeroed in on the couch I was picturing in my head. Great price and easy transaction. And the app they use for their delivery service was super convenient. It allowed me to plan my day and not wait at home for the delivery. Delivery time was right in the middle of the guesstimated range. Because the app gives you a counter where you are in the queue you can arrive at home a short time before the delivery truck gets to your place. Thumbs up!
• GP

  Grant Perdonic

  2 days ago
  1.0
  Do not buy anything from this place. I purchased a TV , Sectional, Tables, and mattress. Came to an agreement that everything would be delivered all together when the furniture was in (2 weeks). Free delivery fee as I live in dugald. Well when the time comes for when the furniture is in stock, I get a call saying it's ready for pick up. We go back and forth and they agree that they will deliver it, but the earliest they can deliver was just over 2 week's. So I make arrangements to pick it up myself because I need the furniture. I bring everything home and when I set up the new tv it doesn't work, the screen is broken. This is 5 days after I picked everything up, I waited because its a 70" tv and I would need help setting it up. So I call on the Saturday morning to let them know and they start giving me a run around about making a claim. So the claim goes in August 1st, wait about a week, Samsung denied it. And now today after waiting for Leon's to decide what to do they have denied the claim as well. I did everything right in removing the TV when I got it home, and made sure it was transported in a safe manner as well. This is completely unacceptable, so buyer beware going to this place. I regret purchasing from this place, if I could I would give this place no stars.
• CC

  Chahal

  Aug 23, 2026
  1.0
  Sent damaged mattress and now refusing to take it back. Sales person said it will be covered under warranty and we can only exchange it once but how the warranty applies on the product that was delivered damaged That means after this replacement warranty voids Warranty may apply if it gets any stains on it through the cover they made us buy for the warranty and if it gets damage while using it, warranty should not apply when it was damaged by your delivery drivers Now they are not taking it back and refused to refund
• RM

  Ronell Maquimot

  Aug 12, 2026
  4.0
  Came to this store about 3 times because I couldn’t decide where to get a sectional and mattress from. Karl R. was very friendly, approachable and knowledgeable throughout the entire process without being pushy. I was able to find a good deal on the products I was looking for. The delivery for my sectional came within expected time (2-3 weeks). The delivery operators, Noah and Keenan were also very friendly and kind. They unboxed, brought up, and put together my sectional efficiently. The only issues I have with the sectional is it came with an adhesive stain on the fabric of the right arm, and the latching of the sectional is not secure and is crooked. I am waiting to hear back on a technician to do treatment on the couch and to solve this issue. Overall, customer service and receiving of the products were great. The manufacturing of the product however is something to be worked on. Thanks again Karl R., Noah and Keenan!