Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Los Angeles, CA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4550 West Pico Boulevard, Los Angeles, CA
90019, United States
Hours
Reviews
3.9
3,508 reviews
5 stars
1,779
4 stars
727
3 stars
315
2 stars
180
1 star
507
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times on hold, unhelpful staff, and lack of accountability.
Product Availability
Customers appreciated the wide selection of products available in-store, but there were complaints about items being out of stock despite online availability.
Staff Assistance
While some customers praised individual staff members for their helpfulness, others reported a lack of assistance and unprofessional behavior from employees.
Delivery Issues
Many reviews expressed frustration with delivery problems, including incorrect orders, delays, and poor communication regarding delivery status.
- TBTyler Blizzard2 days ago1.0LOWES NEVER ANSWERS THE PHONE. I called 3 times and have been on hold for over an hour for a simple question I have for someone in the paint department. Out of principle, I will be taking my business to Sherwin-Williams instead.
- LRL R5 days ago5.0Only reason for the 5 stars is that they actually had a stove in stock at the store and i was able to pick it up. No online, waiting and paying for delivery. Lowes please have items in store, I HATE online.
- WLWalter Bowles, LCSWJan 6, 20261.0Wow. That AI assist is awful. Like talking to an idiot who is listening. Terrible service. Do better.
- CVChristian VasquezDec 28, 20251.0I'm trying to get my delivery fixed because they delivered the wrong order and no one answer I was on hold for more than 30 mins this place sucks.
- SKSteven KayDec 27, 20251.0Horrible Experience — Complete Waste of Time Dealing with Lowe’s has been an extremely frustrating and time-consuming experience from start to finish. I initially ordered an assembled grill. After waiting approximately 10 days, it arrived unassembled in a box. Attempts to resolve this by phone were futile due to Lowe’s endless automated voicemail system and lack of live support. I went into the store and spoke directly with the manager. The grill was picked up, resulting in another full week lost. Lowe’s then re-delivered a poorly assembled grill, which was damaged by the delivery company due to improper handling. Once again, I waited another week. I returned to the store and spent over an hour addressing an issue that was entirely Lowe’s responsibility. The damaged grill was picked up again. I was told the next delivery would be handled correctly. After waiting yet another week with no call, I contacted the store and was informed the grill was sitting there unassembled, despite assurances otherwise. I was explicitly guaranteed by a representative that the grill would be delivered the following day. No one showed up. I called again, scheduled another delivery for Saturday, and was told it was confirmed. After waiting at home, I called only to be told the delivery was not even in the system. I was then told it would arrive in the morning. It finally arrived late in the afternoon. This experience reflects poor communication, lack of accountability, incompetent delivery handling, and repeated misinformation. Lowe’s wasted weeks of my time on an order that should have been straightforward. Completely unacceptable.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Los Angeles offer?
Lowe's offers hardware products, construction supplies, paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more. They also provide installation and delivery services.
What are the operating hours for Lowe's Home Improvement in Los Angeles?
Monday through Saturday, the store is open from 6:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 9:00 PM. Holiday hours vary and some days the store is closed, such as November 27 and December 25.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
Does Lowe's in Los Angeles offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How do I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be initiated online. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Los Angeles?
They accept American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby places of interest I can visit before or after shopping at Lowe's in Los Angeles?
Yes, nearby places include Chipotle Mexican Grill for a quick meal, Midtown Crossing shopping center for additional shopping, and Bright Now Dental if you need dental services.
Is there a propane exchange near Lowe's Home Improvement in Los Angeles?
Yes, Blue Rhino Propane Exchange is located nearby and is convenient for customers needing propane services in the area.
Can I find pet-related services near Lowe's Home Improvement?
Yes, PetSmart Los Angeles Midtown and Banfield Pet Hospital are nearby and offer pet grooming, training, and veterinary services.
What online resources are available for Lowe's customers?
Customers can access Lowe's app for deals and coupons, shop online via lowes.com, find expert advice on YouTube and Pinterest, and follow them on social media like Facebook, Instagram, TikTok, LinkedIn, and Twitter.