Mixed reviews on customer service, with some praising friendly and helpful staff, while others reported rude interactions and unprofessional behavior.
Pricing
Customers appreciated the reasonable and competitive pricing, although some noted inconsistencies in quotes given over the phone versus in-store.
Service Speed
Many reviews highlighted quick service and efficiency, with several customers expressing satisfaction with the speed of key duplication and programming.
Overall Experience
Overall, customers had a positive experience with the quality of work and professionalism, but there were notable complaints about communication and trust.
SB
Shaunai B
Jan 4, 2026
1.0
I came in politely to ask a simple question about reprogramming a key fob that this business originally replaced for me a couple of years ago. I had no attitude and approached the situation kindly, simply looking for information.
Instead of being respectfully informed that the key would need to be replaced rather than reprogrammed, I was spoken to in a rude and dismissive manner and referred to as “girl,” which I found disrespectful and unnecessary. The interaction made me uncomfortable enough to leave without receiving any assistance.
I understand that not every service can be provided, but professionalism and basic courtesy should always be. I am a kind person and was treated in a way that did not reflect that. This experience was very disappointing
CC
Carlos
Dec 12, 2025
1.0
not recommended it is expensive
LP
Luis Pacheco
Nov 25, 2025
1.0
disappointed with the people? They have working their completely rude. Was there to do business with them And they act like they're doing you a favor so sad. I knew the original owner and he is not that kind of a person.
EJ
Esther Jeshua
Oct 10, 2025
5.0
Muy buen servicio
DM
David Murillo
Sep 23, 2025
1.0
Spoke with a person on the phone that priced me at one point and when I went into the store there was a guy there who wouldn't let me speak to the lady that helped me on the phone and told me it would be almost double what my original quote was. Do not recommend.
ABC on Florence stuck to their quoted price and beat what was provided by Gus for the same service.
Frequently Asked Questions About GUS LOCK & KEY SERVICE
What are the operating hours of GUS LOCK & KEY SERVICE?
GUS LOCK & KEY SERVICE is open Monday through Friday from 9:00 AM to 5:30 PM, and on Saturday and Sunday from 9:00 AM to 2:00 PM.
Where is GUS LOCK & KEY SERVICE located?
GUS LOCK & KEY SERVICE is located at 2113 San Pedro Street, Los Angeles, CA 90011, USA.
How can I contact GUS LOCK & KEY SERVICE by phone or email?
You can contact GUS LOCK & KEY SERVICE by phone at +1 213-746-2663 or by email at guskeys590@gmail.com.
Does GUS LOCK & KEY SERVICE have a website?
Yes, their website is http://www.guslocksmith.com.
What type of services does GUS LOCK & KEY SERVICE offer?
GUS LOCK & KEY SERVICE provides locksmith services, including key and automotive locksmith solutions.
Are there any good Mexican restaurants near GUS LOCK & KEY SERVICE?
Yes, there are several nearby Mexican restaurants including Mariacos Lonchera Estilo Sinaloa, El Grullense Restaurante, King Taco No 6, Costa Del Sol Restaurant, La Dona Mariscos, and Mariscos La Dona. You might enjoy a meal there before or after your visit.
Where can I grab a coffee or bakery items near GUS LOCK & KEY SERVICE?
El Panon Bakery Oficial is a nearby bakery and coffee shop where you can enjoy fresh pastries and coffee.
Are there any pharmacies near GUS LOCK & KEY SERVICE for health needs?
Yes, Lux Pharmacy and Berliner Pharmacy are close by and can assist with your pharmaceutical needs.
Is there public transportation or taxi service near GUS LOCK & KEY SERVICE?
Yes, LAX Taxi Now operates nearby, offering taxi services to help you reach or leave the locksmith location conveniently.
Are there any useful services like printing or check cashing near GUS LOCK & KEY SERVICE?
Yes, you can find Solo Invitaciones for printing and party supplies, and Go - Plaz Check Cashing for financial services close to the locksmith.