GUS LOCK & KEY SERVICE

4.3
230 reviews

About

Locksmith

Location

GUS LOCK & KEY SERVICE
2113 San Pedro Street, Los Angeles, CA
90011, United States

Hours

Reviews

4.3
230 reviews
5 stars
174
4 stars
19
3 stars
7
2 stars
2
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly and helpful staff, while others reported rude interactions and unprofessional behavior.

Pricing

Customers appreciated the reasonable and competitive pricing, although some noted inconsistencies in quotes given over the phone versus in-store.

Service Speed

Many reviews highlighted quick service and efficiency, with several customers expressing satisfaction with the speed of key duplication and programming.

Overall Experience

Overall, customers had a positive experience with the quality of work and professionalism, but there were notable complaints about communication and trust.
  • SB
    Shaunai B
    Jan 4, 2026
    1.0
    I came in politely to ask a simple question about reprogramming a key fob that this business originally replaced for me a couple of years ago. I had no attitude and approached the situation kindly, simply looking for information. Instead of being respectfully informed that the key would need to be replaced rather than reprogrammed, I was spoken to in a rude and dismissive manner and referred to as “girl,” which I found disrespectful and unnecessary. The interaction made me uncomfortable enough to leave without receiving any assistance. I understand that not every service can be provided, but professionalism and basic courtesy should always be. I am a kind person and was treated in a way that did not reflect that. This experience was very disappointing
  • CC
    Carlos
    Dec 12, 2025
    1.0
    not recommended it is expensive
  • LP
    Luis Pacheco
    Nov 25, 2025
    1.0
    disappointed with the people? They have working their completely rude. Was there to do business with them And they act like they're doing you a favor so sad. I knew the original owner and he is not that kind of a person.
  • EJ
    Esther Jeshua
    Oct 10, 2025
    5.0
    Muy buen servicio
  • DM
    David Murillo
    Sep 23, 2025
    1.0
    Spoke with a person on the phone that priced me at one point and when I went into the store there was a guy there who wouldn't let me speak to the lady that helped me on the phone and told me it would be almost double what my original quote was. Do not recommend. ABC on Florence stuck to their quoted price and beat what was provided by Gus for the same service.

Frequently Asked Questions About GUS LOCK & KEY SERVICE

What are the operating hours of GUS LOCK & KEY SERVICE?

GUS LOCK & KEY SERVICE is open Monday through Friday from 9:00 AM to 5:30 PM, and on Saturday and Sunday from 9:00 AM to 2:00 PM.

Where is GUS LOCK & KEY SERVICE located?

GUS LOCK & KEY SERVICE is located at 2113 San Pedro Street, Los Angeles, CA 90011, USA.