SiteOne Stone Center

Reviews

• JJ

  jgflores

  Oct 22, 2025
  1.0
  El trabajador me dijo ese bullnose ya no lo fabrican pero el fabricante me dijo si lo hacemos y llame a South coast shingle y ahí tienen mucho a la venta.
• SH

  Steven Hwang

  Jun 4, 2022
  1.0
  They do not deserve even 1 star. Totally unprofessional and customer dissatisfactionary business manner!!! Sales Associate Luis Vergara first offered the more reduced price of $3.00/sf if I take all of the promotional item priced at $3.14/sf. Since it was multiple pallet load and I needed a big truck while the merchandise being held as confirmed by the Sales Associate. When I paid by credit card after I brought a truck at the second visit, another Sales Associate Hector Bahena acknowledged the reduced price offer by Luis on their system and said no more discount than the reduced price of $3.00. But I realized later the their final offer price was not applied when credit card processed. They chaged original sale price of $3.14 instead of $3.00 by mistake or intentionally. So when I went there at the third visit to pick up the balance of the merchandise in the afternoon, another Sales Associate (old lady) said they don't have any more stock and what I picked up was the last lot (That's a lie... I paid for all the quantities left at that time). So I called the store manager whose name is Alex Betancourt. Then he said they don't have any more stock and more stock can be dispatched on the next Wednesday (5 days later). But I asked him to double check and he went to the stock location with a forklift, he came back saying that he can give me all the balance. However after I received a brand new pallet load of the merchandise, I waited for almost half an hour to receice final 3 pieces to fill the order as Sales manager informed. Again I called the manager Alex and he went to the stock location again and said they have no more stock (It's anothe lie I guess), but they can give me only the smaller size (2' x2') instead of 2' x 3' as ordered and the quantity is the exact same quantity or I can come back later to get the right size. What a non sense again and again again. I just accepted the smaller size for balance 3 pieces since I couldn't trust what they were saying anymore. Moreover Sales manager said he cannot adjust the price difference since he cannot access the system with my phone number (What? Even though there's Order# and PO# on the Sales Invoice? It's another lie...) Another nonsense. He asked me to come back tomorrow morningto talk to who offered the final price of $3.00 and I came back to the store again. The first Sales Associate Luis and the another Sales Associate Hector kept making excuses: Luis said he offered the reduced price of $3.00 but it was just for that instant time but I came back 1 hour later: Hector acknowledged the final price $3.00 recorded on the system but the original price was much much more expensive... Do customers need to know the original price other than advertised price or verbal price? Is this business manner the SiteOne Landscape Supply can provide to the customers at their best? I haven't experienced this kind of salespersons with uniformed unprofessional, dishonest and rude and lacking sense of salesman ethics in my life ever. I believe the company will pay for this kind of untrustworthy business manner and dishonest salespersons in the end.
• BT

  Bryan Torres

  Jun 7, 2021
  5.0
  Luigi Vergara was extremely helpful in setting up my accounts and literally knows where everything is at.
• CP

  Christopher Plotz

  Dec 12, 2013
  1.0
  This company may have great prices but they have horrible customer service and the owners do not care when they make mistakes. My client ordered nearly $3000 in material from them and set up a delivery between 9 and 10am for which they were over 30min late. They started to dump the material when I realized it was the wrong material and told the driver to stop. I had to shovel the material back into the truck. The driver left and came back over 3 hours later with the correct stuff. We asked him when he was done to bring more dirt to which he said he would be back asap. He never showed after taking payment for the addition material and their office called 5min before they closed to say see you tomorrow. The next day they were 15 min late so I called to see where the driver was. I was cussed out but the owner and his wife for calling to lodge a complaint about their service. All the while I was being cussed out the owner kept telling my how great his service was. Funny thing to say when your cussing your customers out for a mistake you made that cost my client over $600 to fix. After I told him I was calling the credit card company to file a charge back he called my client and told him I was the one cussing and that they wouldn't deliver unless I left the job site because he was afraid of me. So being the bigger person I am I left so my client could get the material he paid for. I had shopping to do anyway so it wasn't a big deal to me. Bottom line is the company has good prices but horrible customer service. They care nothing about their customers. I would recommend you get tour material elsewhere.

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