Extra Space Storage

Reviews

• LG

  Laura G

  6 days ago
  5.0
  I had a pest issue and Karla was so helpful throughout the process. It is very nice to see someone so hardworking and focused on fixing such a complex problem. God bless you, Karla.
• KL

  Kellie Lind

  Mar 5, 2026
  5.0
  I have recently moved to the area and needed storage. I am so glad that I found Extra Space Storage! The facility is very well maintained and very clean. The best thing about the experience is the staff! Everyone is so friendly and helpful, especially Carla! I would highly recommend using Extra Space in Loomis!
• BC

  B C

  Feb 7, 2026
  1.0
  No transparency. I bought out a couple of months ago. That’s not what we agreed to!! Even the web rates are still showing the same prices in the $200s for the one we bought. Have had many storages over the years and never had something like this $100 increase is crazy and only been there a couple months. I will be contacting the district attorney and also the California department of consumer affairs.the web prices are still showing in the $200s! Should we move out and move back in at the rate you’re showing online. It says nothing about a temporary promotional rate nobody told us in the office it would go up $100 increase a couple of months.
• GM

  Glenn mckenzie

  Jan 31, 2026
  5.0
  Fantastic people, great place, clean and Karla the manager fantastic and asst. Nakayla. A+++
• EB

  Elizabeth Baker

  Dec 19, 2025
  1.0
  Extra Space Storage in Loomis California is aware of a rodent / mouse / rat infestation in customers units but the useless Modesto based district manager Abbie REFUSES to compensate customers for the hours and hours they will have to spend standing in the rain cleaning mouse urine and feces off of their belongings. They have been aware of the mice infestation and rodent damage for weeks but have NOT alerted the customers in the vicinity to the fact that their belongings are now contaminated by urine and feces and possibly damaged from the mice. If you did not buy their insurance, well you are out of luck (though your rental agreement does say that they are not responsible except in cases of GROSS NEGLIGENCE which seems to be the case when they did not bother to even attempt to seal their units against the elements, with open gaps near the roofs to invite rodents in. They did not tell me when they knew of the infestation and they have even had to switch pest control companies due to lack of control of the situation. With all of this the manager, Carla, was very helpful and seemed to want to make this right but unfortunately she did not have the authority, so her DTL Abby Maravilla called me and told me that she wanted to have a pest control company treat my unit in depth so that I did not transfer the vermin to a different unit if I moved (I was interested in moving to the new type of units that they have which are not part of their poor quality buildings but separate pods that ARE designed to help keep your belongings safe from outside elements.) Abby avoided making me an offer or deal on a different unit and when I pointed out that this clean up and having to move units is going to waste hours and hours of my time, Abby refused to comp a couple of months of rent to help offset my time loss. Clearly the higher ups at Extra Space Storage do not care about customers and don't realize the power of online reviews so if THEY won't tell people that mice are destroying their belongings, I WILL. I'll add more when I don the gloves, masks and use the disinfectant that they do provide for decontamination tomorrow so that I can get to my Christmas decorations. This facility should be absolutely ashamed and should not be having some unqualified "team lead" from MODESTO making decisions for the Loomis facility.

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