Lowe's Home Improvement

Reviews

• BH

  byron hernandez

  Apr 13, 2026
  5.0
  This particular store deserves 5 stars due to excellent customer service by their employees. We have been helped by cesar more than one time and I can truly say this person always has the time and the perfect attitude when treating with customers. We have always been treated with the upmost respect and he goes out of his way to make sure we find what we’re looking for. This person deserves employee of the month for his great efforts and good work.
• MB

  Milishio Bolo

  Apr 3, 2026
  5.0
  It's a hardware store
• AS

  arash soofi

  Mar 27, 2026
  1.0
  The worst customer service medal definitely goes to Lowe's. I ordered 22 decorative fence panels online and after a week I received them and the driver said that there was an issue in delivery and I should customer service. I checked them and find 9 of them were broken (note that they charged me $79 for deliver fee). I called Lowe's customer services immediately and they put an exchange order on those panels and told me that I should receive an email or call regarding the delivery. However, after 2 days I didn't get any email or call. So I called customer service again. They said there is no exchange order on file and they should put the order again. During the process, the agent told me that the exchange is not doable at that time because there is only 3 fence panel available (I checked Lowe's local store in the app and there we 8 of them available). She told me that she put a note for her supervisor to complete this exchange and I should receive an email regarding this order. Again, it's 2 days after this call and I have not heard back from them. So, I went to Lowe's customer service at Northridge and described the issue and she was surprised about the fact that they delivered broken items and she said that what I can do is to set a pick up time and have them to pick them up and you should come here the next day to complete the exchange. I went there next day after pick up those broken panels and the customer service told me that we didn't get those panels and they were sent to Lowe's Lancaster and you should follow up with them. So I called them that day and the customer service told me that they received the panels and I will get the refund. I told them that I ordered an exchange and I can not pick up 9 panels myself that's why I paid delivery fee. He told me to call back tomorrow to talk to his supervisor since she wasn't there that day. I called there again the day after 3 times. Each time after transferring my call to another department they hang up on me. So I called Lowe's customer service and described the issue. The agent told me that this is an issue related to Lancaster and they can not help. She mentioned that there is no sign of exchange in the order and I will get the refund 2-10 days. Then she transferred me to Lancaster customer service and again after a transfer they hung up. This was the story of a nightmare called Lowe's customer service. Just a heads up to be aware of dealing with this company.
• JB

  john bartlett

  Mar 10, 2026
  5.0
  Lowe's is the place to go I'll tell you I love this place I love the people there I love everything about Lowe's The cashiers to help everything
• AR

  Adam Rose

  Mar 10, 2026
  4.0
  Awesome place for appliances!! Whatever they have on the floor or display, they pretty much have in stock, about 99% of floor/display items. They also price match.

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