Business Details
About
Utility Company
The mission of the Customer Service Department is:
“To assist and communicate in a timely and professional manner while facilitating mutually beneficial solutions to customer issues and concerns.”
Customer Service is responsible for preparing monthly statements, processing payments, establishing & discontinuing service, maintaining customer billing accounts and responding to customer inquiries.
The department is staffed by a 15-member, professionally trained team that is dedicated to delivering exceptional service to all the rate payers of the District.
Please feel free to contact us with any comments, suggestions or questions that you may have.
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Location
Elsinore Valley Municipal Water Disctrict
31315 Chaney St, Lake Elsinore, CA
92530, United States
Hours
Reviews
2.0
71 reviews
5 stars
16
4 stars1
3 stars1
2 stars1
1 star
52
- MMmichael meltonAug 14, 20255.0I recently drained and refilled my pool water. I then had to drain again the next day due to an unforseen plaster failure. Went to their office and was helped with a form to fill out so as to get some sort if credit. Jacoby was amazing to work with. Very helpfull and also identified the fact that I had other water leaks besides the pool to address. Once I fixed everything, he processed my application and gave me a credit of more than $200 toward my bill. Thank you Jacoby and the staff.
- RSRichard SferlazzaSep 29, 20201.0Highly overpriced
- FCfrank chavezNov 13, 20191.0$7.00 of actual water use...$68.00 total bill..One person household, No grass, no trees, terrible water pressure..Keep up the great service and valve to your customers!!!
- EBE B9Apr 2, 20181.0WORST customer service. Called about water quality concerns at 9:26 am. I was told I would get a call back in a few minutes. Called again around 12:30 pm to follow up. I was told that the help ticket wasn't submitted until 11:30 and that I would get a call when the water quality people got off lunch. Still no call so I called back after 3:00 pm. Finally got a call about 15 minutes later and was told they would send someone TOMORROW! Are you kidding me. I called in the morning. My family and I don't know what contaminants could be causing the discoloration so we can't take a shower and we are using bottled water to wash hand, dishes, and brush teeth. VERY BAD customer service.
- LULibre UnoOct 22, 20171.0Very expensive! ..on vacation for 10 days and my water bill was even more then the month before?! There is Never a time when I walk in there and someone is complaining about there bill being so much.. unhappy costumer and there’s nothing they can do, you have to over pay what they say it is :(
Frequently Asked Questions About Elsinore Valley Municipal Water Disctrict
What is the primary mission of the Elsinore Valley Municipal Water Disctrict's Customer Service Department?
The mission is to assist and communicate in a timely and professional manner while facilitating mutually beneficial solutions to customer issues and concerns.
What services does the Customer Service Department provide?
They prepare monthly statements, process payments, establish and discontinue service, maintain customer billing accounts, and respond to customer inquiries.
What are the Elsinore Valley Municipal Water Disctrict's customer service hours?
Monday to Thursday from 7:30 AM to 5:30 PM, and Friday from 7:30 AM to 4:30 PM. The department is closed on Saturdays and Sundays.
What payment options are accepted at Elsinore Valley Municipal Water Disctrict?
Payments can be made using cash, check, Discover, invoice, MasterCard, and Visa.
Where is the Elsinore Valley Municipal Water Disctrict located?
The address is 31315 Chaney St, Lake Elsinore, CA 92530, USA.
How can I contact the Elsinore Valley Municipal Water Disctrict for customer service inquiries?
You can call them at +1 951-674-3146 or email chenry@evmwd.net.
Does Elsinore Valley Municipal Water Disctrict have an online presence?
Yes, their website is https://evmwd.com/ and their Facebook page is https://www.facebook.com/pages/Meeks-Daley-Water-Company/113362925671951.
What nearby automotive services are available when visiting the Elsinore Valley Municipal Water Disctrict?
Nearby automotive repair options include Silver Auto Collision, P.B Auto & Diesel Repair, and Ie Rovers. Customers can conveniently visit these shops for vehicle repair or customization needs when in the area.
Are there any nearby contractors or home service providers close to Elsinore Valley Municipal Water Disctrict?
Yes, nearby contractors and home service providers include Dalinghaus Foundation Repair, Top Service Plumbing, Polar Express Heating and Air Conditioning, Fuentes Woodwork, and Hallin & Herrera, offering masonry, plumbing, HVAC, carpentry, and construction services.
What nearby places can customers visit for recycling and eco-friendly services?
Customers can visit the Lake Elsinore Recycling Center for recycling services and IDS Solar Technologies Inc for solar installation and industrial equipment needs.