Certified by Elsinore Valley Municipal Water Disctrict • Apr 26, 2026
Utility Company
The mission of the Customer Service Department is:
“To assist and communicate in a timely and professional manner while facilitating mutually beneficial solutions to customer issues and concerns.”
Customer Service is responsible for preparing monthly statements, processing payments, establishing & discontinuing service, maintaining customer billing accounts and responding to customer inquiries.
The department is staffed by a 15-member, professionally trained team that is dedicated to delivering exceptional service to all the rate payers of the District.
Please feel free to contact us with any comments, suggestions or questions that you may have.
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Location
Certified by Elsinore Valley Municipal Water Disctrict • Apr 26, 2026
Certified by Elsinore Valley Municipal Water Disctrict • Apr 26, 2026
Monday7:30 AM - 5:30 PM
Tuesday7:30 AM - 5:30 PM
Wednesday7:30 AM - 5:30 PM
Thursday7:30 AM - 5:30 PM
Friday7:30 AM - 4:30 PM
SaturdayClosed
SundayClosed
Reviews
2.1
75 reviews
5 stars
19
4 stars1
3 stars1
2 stars1
1 star
53
AV
Angie Vazquez
1 day ago
5.0
Great customer service.
MH
M H
3 days ago
5.0
Thank you Elsinore Valley Municipal water District for having a program that allows residents of Lake Elsinore ca, to receive free energy saving toilets, faucets parts, shower heads, a/c system maintenance with new blower motor’s and new thermostats. Jonathan Taylor, the technician with the synergy company has done an excellent job with installing and performing these different tasks. Thank you Jonathan, Much appreciated!
JP
Jacobus Pino
Jan 30, 2026
5.0
I showed up at the office and the very nice receptionist put me into contact with operations. Everyone was very helpful, kind,and very courteous. After a field visit with two very nice young field techs, we discovered the issue and can now can move forward. Thank you LEVMWD
EJ
Eric Jensen
Sep 7, 2021
5.0
Wow, I'm surprised to see this place catch as much s$#% as is on here. I had a water issue that was my fault and they’ve been super kind and supportive in customer service. I’ve called many times while getting my issue resolved and never had a bad experience with any of the reps. Thank you, sincerely.
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