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Frequently Asked Questions About US Storage Centers
Are there any items that I am NOT able to store?
Liquids, Explosives, Flammable liquids, Toxic materials and Perishables. Please contact us if you have any questions regarding a specific item.
When can I move in?
If there is a storage space available that meets your specific storage needs you can move in anytime during office hours.
What type of documentation do I need to provide in order to rent?
We require a Government issued photo ID (example: driver’s license, state id, or passport). Military customers are required to provide more information.
How do I make a payment?
You can pay in person, online, by phone, or via mail. You may also sign up for automatic payments.
Do I need to sign a long-term lease?
There are no long-term obligations — we rent on a month-to-month basis.
What forms of payment do you accept?
We accept checks, VISA, and Mastercard. We also accept cashier's checks and money orders.
Do you sell boxes and moving supplies?
Yes, we also sell locks in addition to boxes and moving supplies for your convenience.
Do I need to bring my own lock?
Customers will be required to provide a compatible lock for their unit if they choose to purchase their own. Locks are also available for purchase at the facility.
What sizes do you have and how much do they cost?
We have a wide variety of unit sizes to meet your storage needs. Unit sizes and prices vary by location. Please contact a location near you for available sizes and prices, or see our Size Guide online!
Can I stop by to view the facility or do I need a storage space?
Stop by anytime during our office hours and our professional storage team will give a complimentary tour of the facility. Office hours vary per location.
What times do I have access to the gates?
To see gate hours, visit the facility page on our website to see the access hours.
Do I have to pay to reserve a storage unit?
Our online reservations are hassle-free and do not require any credit card holds. Reserve online today!
Do you offer discounts?
Yes! We offer special pricing and promotions for new storage customers such as one month 50% off. You can find our promotions by searching for your local facility on our website.
Do you offer online rentals?
Yes! Find your local facility on our website and rent your unit today from the comfort of your own home. Save time by completing your lease and payment online.
What are the access hours for US Storage Centers in La Crescenta?
The gate access hours are from 6:00 AM to 9:00 PM every day of the week.
During what hours is the office open at US Storage Centers?
The office is open Monday to Friday from 9:30 AM to 6:00 PM, Saturday from 8:30 AM to 5:00 PM, and Sunday from 10:00 AM to 2:00 PM.
What items am I not allowed to store at US Storage Centers?
You cannot store liquids, explosives, flammable liquids, toxic materials, or perishables. Contact them for questions about specific items.
Can I move in any time I want?
You can move in anytime during office hours if a suitable storage space is available.
What documentation is required to rent a unit?
A government issued photo ID such as a driver's license, state ID, or passport is required. Military customers need to provide additional information.
How can I make payments for my storage unit?
Payments can be made in person, online, by phone, or mail. Automatic payments are also available. They accept cash, checks, VISA, Mastercard, cashier's checks, and money orders.
Do I need to sign a long-term lease?
No, US Storage Centers rents on a month-to-month basis without long-term obligations.
Is it possible to view the facility before renting a unit?
Yes, you can stop by during office hours for a complimentary tour of the facility.
Are there any nearby stores where I can buy moving supplies or locks?
Yes, US Storage Centers sells boxes, moving supplies, and locks, and there is also an Ace Hardware nearby for additional hardware and supplies.
What are some nearby places I can visit before or after storing my items?
Nearby places include Cafe Hazelnut for coffee, Smith's Pumpkin Patch for fresh produce, and Le Bon Patissier bakery. These spots offer convenient options to enjoy while in the area.