Lowe's Home Improvement

Reviews

• AH

  Aaron Hoberman

  Jan 27, 2026
  1.0
  Four months, no plates, lies, and total failure of basic process I purchased a trailer from the Martell Lowe’s on October 11, 2025. I was told my license plates would arrive in 7–10 business days. It is now February 2026, and I still do not have plates. For four months, I called this store weekly trying to resolve what should have been a routine DMV transaction. Instead of answers, I was given a rotating set of excuses and outright false information, including: “There is no store manager here.” “That’s not how Lowe’s operates — you can’t speak to a manager.” “The DMV probably lost your paperwork.” “The employee who sells trailers was fired, so no one can help you.” “Only one person here is allowed to sell trailers, and she’s rarely here.” No one checked the system. No one followed up. No one took ownership. What actually happened (confirmed by the DMV and the store manager): Lowe’s did not submit my paperwork until October 29, nearly three weeks after purchase — already far beyond the 7–10 days I was promised. On November 4, the DMV returned the paperwork to Lowe’s because it was missing a required STAFF signature (not mine). The DMV sent clear instructions back to the store. Lowe’s never responded. My paperwork sat ignored for months while I was repeatedly told the DMV “lost it.” Every time I called — including after November 10, when the paperwork was already back at the store — I was misled. At no point did anyone admit there was a problem, investigate the issue, or tell me the truth: the paperwork was sitting at the store waiting for their signature. Because of this failure, my trailer has been unusable on public roads due to missing/expired plates. The DMV also confirmed something even more alarming: at any point, Lowe’s could have issued a temporary extension plate so I could legally use my trailer. No one at this store knew how to do that, offered it, or even mentioned it. It took four months of weekly calls and a personal visit to the DMV for me to finally reach the store manager — something I had requested months earlier and was repeatedly told was impossible. Only after I raised the legal implications of selling a trailer, mishandling DMV paperwork, and then lying about the status, did management finally act. I was provided a fax cover sheet showing the paperwork being re-sent today — months late. To his credit, the store manager refunded half the cost of the trailer as an acknowledgment of how badly this was handled. I didn’t ask for compensation. I just wanted my plates — something I should have had in October. This is a systemic failure: One non-manager employee controls trailer paperwork Management does not understand the registration process There is no escalation path Customers are misled instead of informed Known DMV rejections are ignored As a final note: when I originally picked up the trailer, staff couldn’t find the lock keys and started cutting the chain off with an angle grinder, nearly damaging my brand-new trailer. They only stopped when I pulled out my phone and said I would refuse delivery if it was damaged. That set the tone for everything that followed. I will update this review when I finally receive my plates, including how long it ultimately took. Until then, consider this a warning. Do not buy a trailer from this location. Poor training. Poor management. Zero accountability.
• KC

  K C

  Jan 24, 2026
  5.0
  I wanted to recognize Tony outside garden here who has been very helpful and cheerful every time we visit the store. He's such a polite and intelligent young man, a hard worker, and very knowledgeable, who clearly cares.
• VR

  Victoria Rhodes

  Jan 16, 2026
  1.0
  Don't waste your time.. Bought a washing machine, paid for the extra 3 year protection had to get a new motor after 1 month of use, customer service just pushes the blame i finally got it fixed after 2 months and calling my own repair person. Now I have to deal with being reimbursed through GE witch has been a whole other difficult process 💀 Ill be going to Costco for everything from now on.
• RB

  Rhein B

  Jan 9, 2026
  1.0
  Sold me a Shrink Wrapped freezer at Clearance price. Once brought home discovered the freezer was heavily damaged and the door was warped, unable to close as intended. Customer Service and the Manager insisted it’s an “As Is” sale and refused to refund my money. Despite Federal and State laws requiring any appliance to work as intended they stood firm. This is not only illegal but highly unethical business practices that led me to file a complaint with the corporate office and credit card company. A sale of any item cannot be “As Is” without full disclosure if it doesn’t work as intended, such as the door not closing properly to allow for full use of Freezing items inside.
• BR

  Bree Robinson

  Dec 20, 2025
  5.0
  A big shout out to Tony in the outside garden section who has on more than one occasion helped my husband and me. We're not as young as we used to be. Tony has always been cheerful and optimistic and very generous in helping us load our purchases into our car. We didn't have to ask him. He just knew. This is a true sign of an emotionally intelligent adult. Every time we go in he's working very hard, clearly doing a lot of physical labor. Friends of mine have gone into Lowe's and requested Tony to help them because we all know that he goes way beyond what a normal employee would do to help. It made us feel really good because somebody cared enough to see that we needed help and helped us without prompting. We hope that management reads these reviews because we've seen Tony in scorching hot weather and freezing cold, rainy snowing weather. He always greets us with a smile and respect. Never complains or has a bad word to say. Lowe's is fortunate to have him. And we are fortunate to have him. One of the most selfless people ever.

Frequently Asked Questions About Lowe's Home Improvement