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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Gilroy, CA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,156 reviews
5 stars
563
4 stars
284
3 stars
103
2 stars
57
1 star
149
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times.
Product Availability
Customers expressed frustration with product availability and issues with online orders not being fulfilled correctly.
Positive Staff Interactions
Some employees received praise for their helpfulness and knowledge, creating positive shopping experiences for certain customers.
Delivery Issues
Numerous complaints were made regarding delivery services, including missed appointments and poor communication.
Store Environment
The store was noted for being clean and well-organized, but some customers found it difficult to find assistance when needed.
- AAAnthony Andrades3 days ago1.0WASNT here by choice definitely strange vibes in LOWES
- MMMVJan 5, 20261.0Alissa has a very bad attitude and customer service. If she answers the phone don’t work with her!!
- ISIsaias SilvaDec 21, 20251.0Will not warranty Craftman tools
- ACAnnette CDec 10, 20251.0Worst. Experience. Ever. Please do not shop at ANY Lowes. I had an appointment with Maria from appliances to help me with the return of my refrigerator that stopped working 6 months after I bought it. She told me to get there between 430-5 I got there at 425 the extremely rude associate at the customer service desk roller her eyes when I asked if she was in and said yeah she's back there....... ok. Waited 30 minutes while the appliance employees paged her numerous times come to find out she left early that day! Lowes credit services ended up refunding money to a card that I reported lost or stolen MONTHS before I even requested a refund and are basically telling me now there's nothing they can do. They picked up my refrigerator and have done absolutely nothing to try to make this right.
- HGHaley GruenerDec 2, 20251.0I normally have great experiences at this Lowe’s, but unfortunately my recent visit was disappointing. My mom was asking a simple question to clarify details about a warranty, and the associates Charity and Maria were unhelpful, short, and came across as quite rude and judgmental. This is also the second time I’ve had a similar interaction with Charity, which makes it even more frustrating. On a positive note, we absolutely love Kimberly. She’s bilingual, incredibly helpful, and takes the time to walk you through the process. Associates like her make a huge difference, and we wish there were more employees like her throughout the store. I still appreciate this location and it’s convenience of shopping here, and management can address the customer-service issues so future interactions reflect the otherwise positive experiences we know this Lowe’s can offer.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Gilroy?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor furniture, lawn and garden equipment, and more at Lowe's in Gilroy.
What are the operating hours for Lowe's Home Improvement in Gilroy?
Lowe's in Gilroy is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer installation services?
Yes, Lowe's offers various installation services including appliances, cabinets, flooring, blinds, doors, HVAC, generators, and more.
How can I place an order for in-store pickup or delivery at Lowe's Gilroy?
You can shop online or in-store and choose either in-store pickup or delivery as your preferred option for your order.
What payment methods are accepted at Lowe's Home Improvement in Gilroy?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payment.
Are there any special services for customers with tax-exempt accounts at Lowe's?
Yes, customers can apply for a tax-exempt account by visiting the customer service desk in store.
What languages are supported at Lowe's Gilroy for customer service?
Lowe's supports English and Spanish, with additional in-store translation services available for other languages.
What nearby places can I visit around Lowe's Home Improvement in Gilroy?
Nearby places include Blue Rhino Propane Exchange, minuteKEY locksmith services, See's Candies Chocolate Shop, Marshalls, and several restaurants like Chili's Grill & Bar and Wingstop.
How can nearby places like Blue Rhino Propane Exchange or minuteKEY complement my visit to Lowe's?
After shopping for home improvement needs at Lowe's, you can conveniently exchange propane tanks at Blue Rhino Propane Exchange or get key and locksmith services at minuteKEY nearby.
Are there dining options near Lowe's Home Improvement in Gilroy for after shopping?
Yes, you can visit nearby restaurants such as It's Just Wings, Chili's Grill & Bar, Wingstop, Olives Mediterranean Market and Grill, and Taqueria Cancun for a meal after shopping.